Rating: 4.9. Number of organizations: 965

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

CRM efficiency

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  Who is the developer?

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Companies with experience or just opened in any case face the problem of attracting customers and maintaining their interest in products, services, as the competitive market leaves no choice, there is a need to use additional tools, such as specialized programs that have proven their effectiveness CRM technology among them. The abbreviation CRM is found almost everywhere where it comes to optimizing business processes, increasing sales, so it is not something new, but rather not fully understood by the majority. Literally translated from English, this means customer relationship management, in fact it is a set of tools for creating an optimal environment where managers can use a variety of techniques for analysis and interaction. This model of working with clients originated in the West many years ago, or rather, it became a logical, modified analogue of a similar but outdated technology for attracting consumers to a company. In foreign firms, the use of programs with CRM technologies has led to economic growth, due to the effectiveness of the applied algorithms, the desire of businessmen to unlock the potential of their organizations. And only in recent years, local business owners began to understand the prospects of a competently constructed mechanism for the work of managers and the collection of data on counterparties in a common database, with subsequent analysis. But, if you are reading this article, you have already come to the conclusion that without the introduction of modern methods, proper results cannot be achieved. It remains only to choose a program that would be able to solve the tasks assigned to it, without causing additional problems during development. There are general-purpose platforms, and there are those that are focused on a specific industry, if the business is related to a narrow specialization, then the second option is preferable. But more efficient are software systems that can bring order not only to interaction with consumers, but also to improve relations between employees, to conduct automated control over other aspects of management.

As a worthy option for such an application, we want to introduce you to our development - the "Universal Accounting System". It was created by high-class specialists with extensive experience in the implementation of information technologies in various fields of activity, in companies in many countries of the world. Extensive experience, knowledge and application of the most modern developments allows us to implement an individual approach to customers, create projects that will satisfy various requests and needs. We do not offer a ready-made solution, but we form it for you, with a preliminary analysis of the internal structure of the processes and the selection of a suitable set of tools that would help solve problems in the shortest possible time. The effectiveness of our development is due to the ease of development and daily operation, thanks to the presence of an interface thought out to the smallest detail, where there are only three modules with a similar structure. The system meets the highest international standards, including CRM technologies, which gives confidence in the quality and reliability of the software. Positive feedback from real users, which are located on the USU.kz website, will help to assess how much the work of employees will change, income will increase after the application is implemented. To begin with, the program forms a single information base with lists of customers, partners, personnel, material, technical resources, which will be used by sales, advertising and other departments who are related to sales, including warehouse, accounting. Each counterparty card contains not only standard information, but also the history of interaction, contracts, completed transactions, invoices, everything that can help support further cooperation. Using a single database will increase the efficiency of calls and help build a further strategy, create attractive commercial offers.

You can verify the effectiveness of CRM tools in the USU software configuration even before purchasing it, using the trial version, which is distributed free of charge. Thanks to the practical study of the capabilities of the software, it will be possible to decide on the functions that you want to see in your version of the program. Also important is the fact that the manager himself determines the visibility zone for each employee, focusing on the position held, so an ordinary manager will not be able to use confidential information. It will not work to enter the application without entering an individual login and password, which means that the CRM configuration is securely protected from unauthorized persons. Automation of the company's workflow will also help to achieve greater efficiency, when the bulk of the documentation will be generated and filled out using software algorithms and customized templates. The head of the sales department will be able to independently build a reference mechanism for interaction with the client base, managers will follow it, and if anything, the system will remind you of the need to carry out the next operation, contact the client. To evaluate the productivity of branches, departments or specific specialists, an audit function is provided, where you can select the required parameters and get a report in a few clicks. To improve the efficiency of interaction with consumers, there are also several channels of communication and sending messages through mass, individual mailing. You can send information not only by e-mail, but also via SMS, or the popular messenger on smartphones viber. Using this method, you can set up automatic notification of the status of the application, maintaining constant communication, you can increase the level of loyalty.

The use of the CRM platform in the daily activities of the organization will soon be reflected in an increase in income, expansion of the client base. Thanks to an individual approach to the development of the USU program, you can be sure that all functions will be used in the work, which means that you will not have to pay for extra tools. As the software is used, it is possible to contact specialists to expand options or integrate with the site, telephony. The transition to new technologies will help establish high-quality relationships with counterparties, increase sales and competitiveness.

The USU program will help to automate the client base and manage it, with a detailed description of each position for subsequent search and work.

Who is the developer?

All contacts with clients are displayed in the database and stored in the history of interaction with them, just open an electronic card to check the information.

It will become much easier to organize the processes of distribution of working time and tasks between employees, automatically determining the workload.

Software algorithms allow you to quickly launch business processes in work with counterparties, project activities and improve the quality of service.

Using the functionality of the application, it is easy to work with requests, monitor the timing and quality of feedback, and monitor the information content of the database.

The effectiveness of advertising campaigns will increase, as they will be based on a preliminary analysis of all possible communication channels.

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When starting the program, you can select the language.

Who is the translator?

Also, the competence of the USU software includes setting up procurement processes and maintaining the required level of stock in warehouses so that the company has goods for sale in the right volume.

When integrated with telephony, the call of the counterparty will be displayed on the screen with his card, which will allow the manager to evaluate the main points and conduct a competent consultation before starting the conversation.

The "Reports" module contains a set of tools for conducting a multi-factor analysis of sales, assessing the state of affairs in an organization for a certain period.

Management will be able to assess the quality of completed projects in a separate division, branch or by specialists using audit tools.

The USU-based CRM platform has a simple, understandable interface for everyone, as for this the developers tried to minimize professional terms and rationally structure each module.

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Buy a ready-made program

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

CRM efficiency