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  5. CRM tasks and functions
Rating: 4.9. Number of organizations: 931
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Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU Software
Purpose: Business automation

CRM tasks and functions

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CRM tasks and functions - Program screenshot

CRM tasks and functions of which are primarily related to the establishment of high-quality and highly effective work with clients, is a management system with a complex structure, many components and features in the organization.

The most common tasks and functions of CRM (Customer Relationship Management) include optimizing work with clients, increasing control over the quality of work of personnel related to interaction with clients, as well as organizing a single information base for all information important for working with clients. To solve these problems is possible only through the organization of a high-quality, automated customer relationship management system. It is possible to organize such a system at your enterprise using the software product developed by the Universal Accounting System "CRM tasks and functions".

Our software development will allow you to create and edit databases related to working with consumers of your goods and services of different levels, types, sizes and with different levels of access for employees. Such diverse databases will make working with people more efficient.

In addition, CRM from USU will be adapted to the specifics of a particular professional activity, and therefore, you can be sure that work with clients will be built taking into account the specifics of organizing this work in your area. But if many companies specializing in software development are engaged in adaptation to the type of activity, then the feature and advantage of the “CRM Tasks and Functions” program from USU will be additional adaptation of CRM and specifically for your company, a unique management style built in it.

If you are engaged in the production of material values, then the tasks and functions of CRM, first of all, will include setting up relationships with distributors of your products, with wholesale and retail points of sale. If you yourself are a trading company, then CRM will be aimed at forming profitable and long-term contacts with buyers, represented by law firms and individuals. That is, in each individual case, CRM will solve problems and perform functions, according to the need inherent in your business.

Everyone who works with clients, whether they are patients, buyers or distributors, knows that the field of human relations is a highly volatile field. Success depends on objective factors and subjective reasons. We created the program "CRM Tasks and Functions" so that it takes into account as much as possible all the factors that can affect the success of interaction with customers.

After analyzing the work with clients in many companies of various kinds of activity, and having read the reviews about them, we have identified the key advantages and disadvantages of modern CRM. On the basis of this analysis and taking into account it, the program "CRM tasks and functions" was created.

CRM tasks and functions is a complex software product that combines the features of analytical, operational and collaborative CRM.

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USU has worked in the software development and sales market for many years. We know what people expect from us! And we give them exactly what they expect: high-quality, inexpensive, highly specialized and adapted software product. In particular, adapted to the CRM organization.

Our program will automate and optimize all key tasks and functions of CRM.

The application periodically analyzes the reviews of your company's customers left on the company's website, in social networks or in a standard book of reviews and suggestions.

Based on this analysis, CRM is periodically updated and improved.

Our application helps to solve problems and perform the functions of communication with customers in a company of any profile.

An individual style of work in the field of interaction with clients will be built.

Updates for the "CRM tasks and functions" program will be installed free of charge, as they are developed.

CRM from USU will increase the accountability of employees involved in interaction with customers to the company's management.


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Management will always be able to assess how well the functions and tasks of CRM, the program, the staff or an individual employee are being solved and performed.

On an ongoing basis, individual needs of individual groups of clients or individual clients will be taken into account and analyzed.

The strategy of working with consumers will be mobile and will be able to change under the changing conditions of the company.

Storing information about the clientele will become better.

CRM from USU, in general, will positively affect the level of sales of your company.

Your organization's marketing strategy will be improved.

Improved quality of customer service.

As part of CRM, direct thematic meetings with real and potential customers will be organized.

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CRM tasks and functions

The program will set up an efficient and unobtrusive system of telephone calls.

She will also send messages.

The implementation of tasks and functions will be carried out systematically, according to a pre-formed and approved plan.

Tasks and functions of analytical CRM will be solved.

Partially included in task automation and operational CRM functions.

USU also automated the solution of tasks and functions of collaborative CRM.

The final set of tasks and functions performed by the program is discussed with you and adjusted to suit you.