Operating system: Windows, Android, macOS
Group of programs: Business automation
Service desk
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Who is the developer?
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The service desk provides technical support and user support. Compared to the Help Desk, the service desk has a broader concept and covers many different types of maintenance management tools. The service desk has a rather complex organizational management structure, which encompasses not only the processes of eliminating gaps and technical problems but also financial and information management, as well as data security. The implementation of the service desk allows solving many of the tasks of users in terms of technology and information support. Almost every company working with information technology and equipment has a service desk, the organization of which must perform all the necessary and department-assigned tasks. The service desk operates using automated programs that track all processes, identify shortcomings and allow for correction and elimination of operational problems. The use of an automated program simplifies the work of the user support maintenance due to the possibility of remote service, in addition, receiving and processing requests from users remotely allows providing services to the general population, regardless of location. The use of an automation program in the management of the service desk allows organizing all the processes necessary to ensure high-quality and timely maintenance to users, which has a positive effect on the image of the enterprise as a whole. The choice of hardware should be carried out by comparing the capabilities of the system and the needs of the company, otherwise, the operation of the information product may be ineffective.
Who is the developer?
2024-04-18
Video of service desk
The USU Software system is automating the business process of enterprises of any type and industry hardware product. The system can be used to optimize the work of any company, which makes it possible to widely use the software product in various industries. With the help of the USU Software system, you can organize the smooth operation of the service desk, taking into account all the features of the company and work processes. The functionality of the product can be adjusted based on needs and preferences, which is a direct advantage in using an efficiently functioning system. The implementation of the program is carried out in a short period of time, without requiring extra investments or special equipment. With the help of the USU Software, you can automate work operations, which allow you to quickly cope with any operations: managing the service desk, using all the necessary management tools for the effective operation of the user support handling, processing and accepting requests, tracking all technical support processes, monitoring the correct functioning of the equipment, planning, implementation of workflow, formation and maintenance of a database and much more.
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USU Software system is the best service program for you and your users!
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To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
The program will be installed
If the program is purchased for 1 user, it will take no more than 1 hour
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Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Service desk
The software product can be used to automate any business processes, optimization is carried out for each operation, which allows improving all the activities of the enterprise. The hardware interface is light and convenient, simple and straightforward to use. You can choose the design according to your own preferences.
The USU Software has the property of flexibility, which admits the system to adapt to the needs and preferences of the customer, by adjusting the settings in the application. Service desk management with effective and innovative control over all work tasks, including employee tracking. All operations carried out in the system are recorded, allowing you to track the performance of each employee. Formation and maintenance of a database based on CRM, which makes it possible to efficiently and systematically store and process information, regardless of volume. Automated work with users: receiving and processing applications, tracking the stage of solving each application problem, control over all stages of solving problems. The remote mode in management allows using the system regardless of location, the main thing is to have access to the Internet. The application is equipped with a quick search, which allows quickly and easily finding the necessary data in the program. The use of an information product allows improving the quality and speeding of handling and provision of services, which is important for the image of the support service, as well as the formation of a positive image of the company itself. Each employee may have limited access to using certain functions or viewing information. Service desk management includes the need for additional information protection of data, which provides the ability to back up to the USU Software. Planning in the program is as easy as shelling pears, which makes it possible to quickly and efficiently cope with tasks, evenly carrying out operations, and optimizing the activity of the service correctly. A demo version of the software is available on the USU Software website, which can be downloaded and tested. The USU Software team of specialists provides full service, including information and technical support. The increasing importance of customer service is due to the following trends: firstly, a well-functioning service helps the manufacturer to form a promising, fairly stable market for their products. Secondly, the high competitiveness of a product to a significant, and often to a decisive extent, depends on high-quality service. Thirdly, the service itself is usually quite a profitable business. Fourth, a well-organized service is an indispensable condition for the high authority (image) of the manufacturing enterprise.