1. USU
  2.  ›› 
  3. Programs for business automation
  4.  ›› 
  5. Service desk implementation
Rating: 4.9. Number of organizations: 754
rating
Countries: All
Operating system: Windows, Android, macOS
Group of programs: USU Software
Purpose: Business automation

Service desk implementation

  • Copyright protects the unique methods of business automation that are used in our programs.
    Copyright

    Copyright
  • We are a verified software publisher. This is displayed in the operating system when running our programs and demo-versions.
    Verified publisher

    Verified publisher
  • We work with organizations around the world from small businesses to large ones. Our company is included in the international register of companies and has an electronic trust mark.
    Sign of trust

    Sign of trust


Quick transition.
What do you want to do now?



Service desk implementation - Program screenshot

In recent years, the organic implementation of service desk has become a priority direction in the development of many IT companies that are accustomed to rationally use resources, effectively communicate with customers, strive to competently develop their business and expand. The complexities of implementation are well known. The very structure of the service desk is focused on operational accounting, which largely relies on the human factor, the ability of each specialist to manage information, quickly prepare documents (specific order), and select personnel.

The USU Software system (usu.kz) has studied the primary tasks of the service desk, characteristics, and features of daily operation well enough to outline the critical points of implementation, be it the infrastructure of the facility, the level of management, or specific long-term goals and plans. Implementation work is not as difficult as it might seem at first glance. The project monitors applications in real-time, does not spend unnecessary time registering applications, monitors the progress of work (service support), and reports on its results in detail. The implementation makes it much easier to work with service desk processes. Any of them can be divided into a given number of stages to fully regulate each of the stages, receive operational data in a timely manner, generate reports, and organically distribute the workload on staff. If the implementation deviates from expectations, then it"s easy to contact our consultants, clarify any controversial issues and ask questions, clarify the capabilities of the basic functional spectrum, request the production of an original program, which is equipped according to the latest industry standards.

The service desk registers contain detailed information on customers and requests, which clearly determines the value of the implementation of automation. All information is in front of your eyes. Statistical calculations, analytics, production indicators, work schedule, future plans, etc. Keep in mind service desk workflows are displayed in real-time. This also serves as a defining characteristic of implementation. Easily switch between tasks, solve organizational issues, deal with material supplies, prepare reports and documents. An equally important option of the service desk is the ability to adapt the platform to the specific realities of operation, enhance production performance, and increase the efficiency of communication with customers or working personnel. The effect of implementation is immediate. The management structure change, various mechanisms, and methods of organization change, costs decrease, all those operations that unnecessarily took the extra time will be performed faster. We suggest starting with a demo version of the product.

  • order

Service desk implementation

The service desk platform deals exclusively with service and technical support for both users and customer companies, monitors current requests online, reports on the results of work. It is a pleasure to interact with the implementation project. The program does not waste extra time, monitors and allocates resources, automatically generates fresh analytical samples. With the help of the planner, it is much easier to track long-term goals and objectives, to organically distribute the level of load. If for certain orders additional materials (spare parts) may be required, the assistant immediately informs you about this.

The service desk configuration appeal to all users without exception. It is focused neither on rich experience nor on a high level of computer literacy, but the comfort of everyday use. The primary tasks of implementation are determined by the organization independently. The program settings are adaptive. Any option can be correlated with realities and a specific goal. The possibility of direct communication between the customer and the contractor through the SMS distribution module is not excluded. The production indicators of the structure are displayed clearly. It is not prohibited to use diagrams, graphs, and numerical tables. Directly through the service desk, users exchange information, text and graphic content, various reports, analytical and management samples. An important implementation perspective is a control over the structure"s development strategy, the opportunity to test innovative support mechanisms, modern technologies, and master a new range of services. By default, the configuration is equipped with an alert module that allows monitoring each control process in real-time. If you wish, you can consider integrating the platform with advanced services and services. The software is used by centers of technical and service support, IT companies of completely different scales and specialization, state enterprises, and individual entrepreneurs. Not all options found a place in the basic configuration. Thence, we recommend you carefully study the list of innovations and additions. Paid tools are presented separately. With the help of the demo version, you can evaluate the quality of the project and simply practice before buying. The effectiveness of service activities implementation depends on the forms and methods of customer service. A form of service is a way of providing services to a consumer, a variety or combination of methods (methods) of serving consumers. The main task of organizing customer service is the development and implementation of rational forms and methods of service.