Rating: 4.9. Number of organizations: 380

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Workstation of dispatcher

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  Who is the developer?

Program screenshot

The automated workstation of the dispatcher, which the USU Software provides as part of its functionality, will allow companies involved in the transportation of both goods and passengers to improve the quality of customer service, comply with the promised delivery time, minimize costs and staff, and strengthen control over each dispatcher, including those taking orders.

The employee who works with clients plays a significant role in attracting them to the company's services. Due to the automated workstation, the dispatcher promptly responds to the client's request in terms of the order execution, time, and cost since the program automatically calculates the optimal transportation route and price, considering the client's wishes of escorting and protecting the cargo. The dispatcher is charged with the obligation to enter the initial data at the workstation and the rest of the work will be done by the automated system. The speed of any of its operations, regardless of the amount of data in processing, is fractions of a second, while it manages to evaluate many different options and provide the only correct one in all parameters.

The automated workstation of the taxi dispatcher radically changes the nature of work and reduces the number of call centre employees since the time spent on customers is also now reduced due to instant results. Besides, the taxi dispatcher does not spend time accepting and filling out the application. The task of entering data and providing a ready-made answer remains and the automated system exercises control over the application and the stages of its execution. At the same time, it is carried out in such a way that the employee has much more free working time, which can be used to fulfil other duties, thereby ensuring the growth of orders, the quality of communication and workstation.

Who is the developer?

The automated workstation of the taxi dispatcher is the ‘Modules’ block in the program menu, which consists of three blocks. Two other sections, ‘Reference books’ and ‘Reports’, may be inaccessible to the first because the ‘Reference books’ is a ‘system’ block of software, and its information is used as a reference and to clarify the procedure to conduct operating activities, and ‘Reports’ is the workplace of the management apparatus and is not even visible to the taxi dispatcher from his workstation. The fact is that the automated system divides the rights of users, according to competencies. Everyone sees only the information that is needed for the high-quality execution of the work task and no more.

A dispatcher has access to taxi requests and visually monitors their implementation so that, in the event of a repeated customer call, to be aware of the status of the order, employees with other responsibilities do not have access to them. The automated workstation of a taxi dispatcher provides for the assignment of an individual login and a security password to each employee who has received a permit to work in the program. Their list is in the ‘References’ section with details by competencies, level of authority, and terms of an employment contract. Considering these conditions and the volume of execution for the period, the automated workstation of the taxi dispatcher charges each a monthly piece-rate remuneration since the entire amount of the user's work is recorded in the automated system. The user must mark each operation performed as part of the duties in the appropriate electronic forms, from where the program collects data, sorts, and processes by providing aggregate performance indicators, based on which management assesses the real situation in taxis.

The automated workstation of the taxi dispatcher not only describes the processes for all types of taxi activities but also tries to optimize them by reducing all costs, including material and monetary, time and labour. To do this, it provides a variety of tools that will allow dispatchers to speed up the process of receiving and placing orders. For example, the automated workstation of a taxi dispatcher introduces a colour indication of orders to control them without detailing the content, this will allow you to determine by colour what the stage of the order is. When the application is accepted - this is one colour, transferred to the taxi driver - another colour, the passenger got into the car - the third one, delivered to the place - the next colour. All completed orders and current ones are collected in one database of orders and divided by statuses, which indicate their current state. This colour changes automatically with a change in status when the performer of the operation puts a tick in the electronic form that indicates the readiness of the next stage.

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When starting the program, you can select the language.

Who is the translator?

The automated workstation of the taxi dispatcher has a simple interface and easy navigation, so all taxi employees can easily master the system, despite the level of computer experience. All electronic forms are unified and have a common format and one rule for data entry. These are several simple algorithms that are easy to remember and bring to automatism in a short time.

The workstation of dispatcher system offers electronic communication for contacts with customers and suppliers. There are several types of notification, including Viber, e-mail, SMS, and voice announcements. Each customer will be promptly informed about the location of the cargo, the vehicle, and the time of arrival, and receive regular information with advertising mailings. They are prepared and sent automatically. It is enough to set the required audience parameters, select the desired text, and issue a command.

For mailings, a set of text templates has been prepared in advance. The spelling function monitors the literacy of the letters. The program will compile a list of recipients by itself, consider the consent of clients to such mailing, select the text, and send a message from the client base to the contacts placed in it. The client base stores ‘personal files’ of clients, where there are calls, letters, mailings, and orders chronologically, for which the history of interaction is restored. The format of the client base allows you to attach contracts, applications, invoices for payment, photographs, an individual price list to ‘personal affairs’, which is convenient to form a story. The program can have any number of price lists, which it differentiates by clients when it automatically calculates the cost of services during the order placement.

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If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

Workstation of dispatcher