Urutonde: 4.9. Umubare w'amashyirahamwe: 276

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM ku ivuriro ry'amenyo

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo porogaramu hamwe namahugurwa yoguhuza
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  Amabwiriza yimikorere ya porogaramu no kuri verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Kugira ngo ibikorwa bigerweho neza mubijyanye n’ubuvuzi bw’amenyo, hasabwa ibaruramari ryiza ryo mu rwego rw’abakiriya, mu buryo bwa CRM ku ivuriro ry’amenyo. Mbere, amakuru yose yarakozwe kandi abungabungwa intoki, biganisha ku makuru atari yo, gutakaza amakuru, byafashe igihe kinini cyo kuzuza, ariko CRM yikora yo kubara ivuriro ry amenyo yakemuye ibibazo byose nigihe cyo gutaha. Ubwa mbere, CRM yo kubara mubitaro by amenyo biroroshye, icya kabiri, byihuse, kandi icya gatatu, hamwe nubwiza buhanitse. Amakuru azashyirwa muburyo bworoshye, kandi ntuzongera kongera kwinjiza amakuru, ufata umwanya wabakiriya bawe nabakozi bawe, kuzamura imiterere ninjiza. Abakiriya, amafaranga yinjiza murwego urwo arirwo rwose rwibikorwa no kugenzura babishoboye, no kubara amakuru afatika, nimwe mubitsinzi byibanze. Hano hari ihitamo rinini rya porogaramu zitandukanye ku isoko ryo kubara no kubungabunga ububiko bwa CRM mu mavuriro y’amenyo, yose aratandukanye mu bipimo by’imbere n’imikorere, mu kigereranyo cy’ibiciro, ubwiza n’amagambo yo gukoresha. Kugirango utagushyira imbere yo guhitamo, kugirango uhindure inzira zose zibyara umusaruro, kunoza, kwihuta no koroshya akazi muri rusange, hashyizweho gahunda idasanzwe kandi itunganye ya Universal Accounting System, itandukanijwe nigiciro cyiza kandi nubuyobozi bworoshye. Uburenganzira bwose bwihariwe, mugihe habaye ihohoterwa, hazakorwa gusaba kurenganurwa. Amakuru ahita kandi avugururwa buri gihe, atanga amakuru yukuri mubice byose, ayinjiza mubinyamakuru no mubitekerezo. Birashoboka guhitamo module kuva murwego runini cyangwa kuyiteza imbere kugiti cyawe cyamenyo, kugenzura ibipimo bimwe. Politiki yo kugena ibiciro itandukanya sisitemu ya CRM nibitangwa bisa, kandi kubura amafaranga yukwezi bituma biba ngombwa.

Ibikorwa bya CRM mumavuriro y amenyo ni byinshi kandi, nkuko bisanzwe, ntabwo bigarukira ku ishami rimwe, bitanga ibyifuzo bitandukanye kubakiriya bayo. Urashobora guhuriza hamwe amashami yose, biro muri gahunda imwe, ugahitamo gukoresha amafaranga, yaba ayigihe gito, ay'amafaranga ndetse numubiri, kwinjiza amakuru mumakuru amwe, kugenzura abitabira, ibisabwa ninyungu, umurimo wa buri mukozi. Iyo winjije amakuru, birahagije kwinjiza intoki amakuru yibanze, amakuru asigaye azinjizwa mu buryo bwikora, atanga amakuru yukuri nakazi kihuse kazorohereza abahanga nabakiriya. Inzobere zirashobora kubona amakuru akenewe mukwinjira muri sisitemu ya comptabilite ya CRM munsi yumuntu ku giti cye hamwe nijambobanga kuri konti yabo, guhuza igihe cyabo, gukora ibyanditswe, kubona neza amateka yabakiriya, kuranga iyi cyangwa iyinjira. Amakuru yo kuvana mumurongo umwe wamakuru arahari hashingiwe kuburenganzira bwatanzwe bwo gukoresha bushingiye kubikorwa byakazi mubitaro by’amenyo. Hamwe numwanya umwe winjira kandi ukore muri sisitemu imwe-abakoresha benshi, abakozi bo mumashami yose bazashobora guhana amakuru nubutumwa. Mugihe winjiye inyandiko imwe, porogaramu izahita ihagarika kwinjira kubandi bakoresha, itanga amakuru ahoraho kandi yukuri. Ibisohoka byamakuru bizihuta kandi byujuje ubuziranenge niba hari inyubako yubushakashatsi bwakozwe, itanga amakuru meza kandi agezweho. Muri gahunda y'ibaruramari ya USU CRM, birashoboka kubungabunga ibinyamakuru bitandukanye, imbonerahamwe n'amagambo, bishyigikira imiterere itandukanye yinyandiko za Microsoft Office. Iraboneka gutumiza ibikoresho biva ahantu hatandukanye, byemeza umuvuduko mwinshi, ubuziranenge nukuri.

Kimwe no mubindi bikorwa byose, ni ngombwa kubika amakuru yabakiriya mumavuriro y amenyo. Kubwibyo, muri gahunda yacu, birashoboka kwandika no kugenzura ubwitabire bw’abarwayi, kubika ububiko bumwe bwa CRM bwanditse, aho amakuru yuzuye kubakiriya, amakuru arambuye, amateka yo gusurwa, guhamagarwa, amashusho yometse kumiti y amenyo na x-ray. . . Uzashobora guhuza ibikorwa byinzobere, kugenzura ibipimo byamasaha yakoraga, uzirikana amasaha yikirenga namakosa, kubona umushahara muburyo buboneye, kongera icyifuzo nakazi keza, kwirinda imvururu no gutesha agaciro akazi kawe. Abakiriya barashobora kwigenga gushiraho gahunda mukwiyandikisha kurubuga, guhitamo inzobere ibereye, gusoma urutonde rwibiciro nandi makuru. Abarwayi bazashobora kwishura amafaranga cyangwa kubohereza muri banki ukoresheje itumanaho ryishyurwa, umufuka wa interineti, amakarita yo kwishyura, nibindi. Sisitemu ya CRM izahita yerekana amakuru yuzuye.

Ivuriro ry'amenyo rifite serivisi zitandukanye zizajya zitandukana kandi zishyirwe muri CRM. Ibikorwa byose byo gutuza, kubiciro bya serivisi nibikoresho, bizakorwa mu buryo bwikora hitabwa ku kuba hari imashini yububiko bwa elegitoronike, formulaire hamwe namakuru ku rutonde rwibiciro. Muguhuza na sisitemu ya 1C, uzagera kubisubizo byiza mugenzura imigendekere yimari, utange raporo ninyandiko zitandukanye. Na none, sisitemu ya CRM irashobora guhuza nibikoresho bitandukanye, ikora ibikorwa bitandukanye, nko kubara umutungo wibintu, kugenzura abitabira, ibaruramari.

Kumenya sisitemu ya CRM USU izaboneka kuri buri mukoresha, ndetse nabadafite ubumenyi bwihariye muri mudasobwa. Igenamiterere ryoroshye rizagufasha guhindura byihuse akamaro kuri buri buryo butandukanye, butange ibikoresho nibikorwa bikenewe, kuboneka kwinsanganyamatsiko hamwe ninyandikorugero.

Kugirango umenyane nubushobozi bwa CRM ifasha ivuriro ry amenyo, iraboneka binyuze muri verisiyo ya demo, iboneka kubuntu kurubuga rwacu. Na none, urashobora kubaza ibibazo abahanga bacu, bazishimira gutanga inama kubibazo bitandukanye.

Gahunda idasanzwe, yikora, itunganye, yujuje ubuziranenge CRM ibaruramari yateguwe ninzobere zacu kubaruramari, kugenzura no gucunga ivuriro ry amenyo.

Muri sisitemu y'ibaruramari ya CRM, urashobora gutegura akazi hamwe nabarwayi n'abakozi.

Mugihe cyo gukora ibikorwa byingirakamaro, nta kunanirwa, kubazwa umuvuduko mwinshi nubwiza bwakazi.

Kwita amazina menshi yinsanganyamatsiko hamwe ninyandikorugero, hamwe nuburyo bworoshye bwo kugena imiterere, guhuza na buri mukoresha muburyo bwihariye.

Ihinduramiterere ryuzuye ryibikorwa byose, ikora kugirango uhindure igihe cyakazi.

Birashoboka kugenzura imirimo yivuriro ry amenyo kure ukoresheje kamera yo kureba amashusho, kwakira ibikoresho byoherejwe mugihe nyacyo.

Ninde uteza imbere?

Kwinjira kure bikorwa binyuze muri porogaramu igendanwa.

Urashobora guhuza umubare utagira imipaka w'amashami, amashami, imbuga, kugenzura buri kintu kugiti cye kandi muri rusange, kuzamura ireme no kugabanya igihe nigiciro cyamafaranga.

Kwinjiza amakuru birahari intoki cyangwa byikora, kuba ashinzwe ubuziranenge nigihe.

Ibicuruzwa byujuje ubuziranenge bizoroha kuri seriveri ya kure, byemeze neza kandi birambye kubika inyandiko zose, raporo namakuru.

Ibisohoka byikora byamakuru, biboneka binyuze muri moteri ishakisha.

Ubushobozi bwo gutandukanya uburenganzira bwabakoresha, kubwizerwa bwo kurinda amakuru yibikoresho byose muri sisitemu imwe yamakuru, hashingiwe kubikorwa byakazi byabakozi b’ivuriro ry amenyo.

Gushiraho ingengabihe y'akazi no kugenzura ishyirwa mu bikorwa ry'imirimo.

Kubara amasaha yakoraga, hamwe nu mushahara, bifasha kuzamura ireme, kugabanya igihe cyakazi, kuzuza ingano yashyizweho no kunoza indero.

Kwishyira hamwe na sisitemu ya 1C, kuzamura ireme ryakazi, mugihe ubara no gutanga raporo.

Automatic generation ya analyse na statistique raporo.

Kuboneka kwicyitegererezo hamwe nicyitegererezo ni inzira yihuse yo gukora inyandiko na raporo.

Module izatoranywa kugiti cyawe ivuriro ry amenyo.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Igenzura kubikorwa byose byakozwe binyuze muri kamera ya CCTV, kwakira amakuru-nyayo kubikorwa biriho.

Kubungabunga ububiko rusange bwa CRM bwo kwandikisha abakiriya b’ivuriro ry’amenyo, gutanga amakuru yuzuye yamakuru, amateka yubufatanye, kwishura, kubonana namashusho yabonetse mugihe cyakazi.

Ibaruramari ryoroshye rya CRM ryo kubika amakarita yose ukoresheje amenyo.

Ubutumwa bwinshi cyangwa ubutumwa bwihariye bikorwa binyuze kuri SMS, MMS cyangwa e-imeri, bitanga amakuru akenewe.

Kwishura byemewe mumafaranga cyangwa muburyo butari amafaranga, ifaranga ryisi yose, ukoresheje itumanaho ryo kwishura, kohereza kumurongo, kwishura hamwe namakarita ya bonus.

Umugereka winyandiko na raporo.

Ibyinjira byihuse, byakozwe mugihe cyo gutumiza no kohereza hanze, kubika verisiyo yumwimerere yamakuru yose.

Kwerekana amakuru birahari niba hari moteri ishakisha.

Ibikorwa byose byo gutuza bizakorwa byikora ukoresheje formulaire yagenwe nurutonde rwibiciro.

Imikoranire nibikoresho bitandukanye byubuhanga buhanitse, koroshya no kwihutisha inzira zitandukanye.

Guhuza terefone ya PBX, kugirango ubone amakuru kubyerekeye umuhamagaye.

Gutezimbere igishushanyo nikirangantego bizerekanwa ku nyandiko zose.

Tegeka cRM kumavuriro y amenyo

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM ku ivuriro ry'amenyo