Urutonde: 4.9. Umubare w'amashyirahamwe: 177

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

Sisitemu ya CRM nubucuruzi bworoshye

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Kuramo porogaramu hamwe namahugurwa yoguhuza
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  Amabwiriza yimikorere ya porogaramu no kuri verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Mu myaka yashize, sisitemu ya CRM nubucuruzi bworoshye bwabonye byinshi bihuriraho. Amashyirahamwe yahindutse ashingiye kubakiriya, basobanukiwe neza akamaro k'umubano winyangamugayo kandi wizerana nabafatanyabikorwa, biteguye guteza imbere no kwagura urutonde rwabakiriya babo. Kwiga gukorana neza na sisitemu ni ikibazo cyimyitozo. Amahame ya CRM ntabwo yubakiye gusa kubibazo bigaragara byitumanaho nabakiriya, abaguzi n’abaguzi, ariko kandi no gukora ingero zisesenguye kugirango tumenye byose kubantu ukurikirana.

Sisitemu ya Universal Accounting System (USA) yashyizeho umubano ukomeye cyane nubucuruzi, butuma abitezimbere biga inganda nubuyobozi butandukanye, bagakoresha ibisubizo byoroshye kandi byiza kugirango bateze imbere CRM, kongera ibicuruzwa, no gukurura abakiriya. Ikintu cyingenzi cyibikorwa bya sisitemu ya CRM nugukora iminyururu ikora. Niba mbere abahanga b'igihe cyose bagombaga gufata ingamba kugirango barangize ibicuruzwa, bemere ibicuruzwa, kandi bagure, ubu amakuru arahujwe hamwe, ibikorwa bikorwa byikora.

Ibitabo bya sisitemu birimo ububiko bwa elegitoronike kumyanya itandukanye rwose. Kwibanda ku buryo butandukanye kuri CRM ntabwo bigarukira gusa ku bakiriya, ahubwo binagera no ku bicuruzwa na serivisi, umubano na bagenzi babo, abakozi n’inzobere mu bwisanzure bw’umuryango. Gukora neza. Ntushobora gukora ubucuruzi kandi ntushobora kuvugana neza nabaterankunga, gukora amasezerano yunguka, gushakisha ibicuruzwa bishya, kugereranya ibiciro, kumenya isoko, gukoresha ibyiza bya platform CRM kugirango uhuze nitsinda rigamije hamwe nabaguzi runaka.

Imikorere ya CRM ifata amahirwe yo kohereza ubutumwa bugufi. Mugihe kimwe, sisitemu yibanda kubutumwa bwihariye kandi rusange. Inzira yoroshye cyane kandi ifatika yo guteza imbere ubucuruzi, kumenyesha abakiriya kugabanya, kugabanuka, kuzamurwa mu ntera, gahunda zubudahemuka, nibindi. Gahunda yo gutegura isesengura rya CRM izaba ikora, yoroshye kandi yoroshye. Sisitemu yigenga itunganya amakuru yinjira. Ba nyir'ubucuruzi bagomba kwiga gusa raporo z'ubuyobozi, kwiga ibipimo by'imari, aho (nk'itegeko) hubakwa ingamba z'iterambere.

Abacuruzi bamaze igihe kinini bashishikajwe nimishinga ya CRM. Niba kandi mbere ikibazo cyari mubuhanga, kubura ibisubizo biboneye, ubu sisitemu zitandukanye rwose zirahari guhitamo. Ni ngombwa guhitamo inzira yoroshye kandi yizewe. Hindura amahame yumuteguro nubuyobozi. Ntuzirikane gusa ibyingenzi bikora. Iboneza rivugururwa kandi ryuzuzwa nibintu byingenzi, amahitamo yishyuwe, agaragara kurutonde rwihariye. Turasaba gukora ikizamini cyo gukora. Verisiyo ya demo yatanzwe kubuntu.

Ninde uteza imbere?

Sisitemu ishinzwe itumanaho rya CRM, gufata neza abakiriya no kohereza ubutumwa, kimwe no guhita ikusanya amakuru yisesengura ikanategura raporo.

Gucunga ubucuruzi bizoroha kandi neza. Birashoboka kubaka urunigi rwibikorwa kugirango ukize abakozi imirimo iremereye.

Kubintu byose byingenzi, abakoresha bakira imenyesha ryamakuru kugirango batabura ikintu kimwe.

Mu cyiciro gitandukanye, ububiko bwa digitale hamwe na bagenzi babo burerekanwa, bigufasha kubaka umubano wizewe kandi utanga umusaruro.

Urwego rwohejuru rwimibanire yabakiriya rukomezwa na sisitemu binyuze muri SMS-imeri. Mugihe kimwe, urubuga rwa CRM rwibanze kubutumwa rusange kandi bwihariye.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Biroroshye kuruta ikindi gihe cyose kumenya ingano yimirimo iteganijwe kubakiriya runaka, kwemera gutumiza, kugura ibicuruzwa, gukora gahunda no kuganira mubucuruzi.

Niba imikorere yubucuruzi igabanutse, noneho imbaraga zizagaragarira rwose muri raporo yubuyobozi.

Iboneza rihita rimenyesha abakoresha ibyabaye. Kuri iyi mirimo, module yo kumenyesha yashyizwe mubikorwa.

Hifashishijwe urubuga rwa CRM, biroroshye kugenzura ingano yimirimo yabakozi, kubara amasaha yakazi no kwandika umusaruro, no kwerekana gahunda yigihe kizaza.

Sisitemu ikoresha uburyo bworoshye bwo kubika no gutunganya amakuru, igufasha gucunga neza serivisi, kugurisha ibicuruzwa, gukora ibikorwa byububiko, no gutegura inyandiko.

Tegeka sisitemu ya cRM nubucuruzi bworoshye

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

Sisitemu ya CRM nubucuruzi bworoshye