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Chiyero: 4.9. Nhamba yemasangano: 978
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Nyika: Zvese
Inoshanda system: Windows, Android, macOS
Boka rezvirongwa: USU Software
Chinangwa: Bhizinesi otomatiki

Service desk otomatiki

  • Copyright inodzivirira yakasarudzika nzira dzebhizinesi otomatiki dzinoshandiswa muzvirongwa zvedu.
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    Copyright
  • Isu tiri verified software muparidzi. Izvi zvinoratidzwa musystem yekushandisa kana uchimhanyisa zvirongwa zvedu uye demo-shanduro.
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  • Isu tinoshanda nemasangano pasi rese kubva kumabhizinesi madiki kusvika kune makuru. Kambani yedu inosanganisirwa murejista yepasirese yemakambani uye ine yemagetsi trust mark.
    Chiratidzo chekuvimba

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Service desk otomatiki - Chirongwa screenshot

Munguva pfupi yapfuura, sevhisi desk otomatiki inotaridzika senzvimbo inovimbisa kwazvo yeIT sphere, uko zviri nyore kumakambani ebasa kutaurirana nevatengi, kupa huwandu hwesevhisi, kuvandudza hunyanzvi hwesevhisi paramita, kukura nekusimudzira. Mune otomatiki, hazvigoneke kupotsa chero sevhisi dhesiki maitiro, chinhu chekutanga kukanganwa nezve application, kwete kugadzirira anoperekedza magwaro, kwete kuseta chaiwo anogadzirisa mabasa. Chiito chega chega chiri pasi pekutonga kwese kwese.

Iyo USU Software system (usu.kz) yakadzidza zviyero uye zvimiro zveiyo IT dhizaini yedhesiki rebasa zvakaringana kuti isatambure neotomatiki, kurerutsa mamwe mazinga emanejimendi, kugadzirisa zvinobudirira nyaya dzesangano, kudzora basa revashandi. . Haisi chakavanzika kukosha kweiyo otomatiki chirongwa ndeye accounting, kana zvichidikanwa kukurumidza kubvuma nekugadzirisa chikumbiro, kuona mhando yekusashanda zvakanaka, kutumira basa kune chaiwo nyanzvi, kudzora kuitiswa kwaro, kugadzirira rondedzero uye panguva imwe chete. nguva kwete kurasikirwa kuonana nemutengi. Kune ese ari pachena kuomarara kwemaitiro edhesiki rebasa, anogona kuputswa kuita nhanho dzakasiyana kuti awedzere kunaka kwekutonga nenzira yekutanga. Automation inotora sarudzo yakadaro. Iyo otomatiki purojekiti inochengetedza ruzivo rwakakwana pamusoro pevatengi mumarejista, uko zviri nyore kusimudza ruzivo rwakakosha, mamwe mapfupi ehuwandu, nhoroondo yezvikumbiro, zvinyorwa zvepakeji, tsvaga yemahara wizard kune mamwe mabasa evatengi. Service desk workflows inoratidzwa munguva chaiyo-nguva. Ichi chimiro chakanakisa che otomatiki, apo nyanzvi dzinogona kuita pakarepo kuchinja, chinja pakati pemabasa, panguva imwe chete kuita akati wandei mapurojekiti kamwechete, kutaurirana nevatengi nevashandi. Pasina otomatiki, iyo sevhisi dhesiki chimiro haina kukwana. Iko hakuna kurongeka mukuchengetedza zvinyorwa uye kushuma. Hapana nzira yekuvandudza yakanyatsorongeka. Iko hakuna dura rakazara rinoratidza zvese mukati mekufamba chinhambwe mashandiro uye maapplication.

Mukana wakasiyana weiyo sevhisi dhesiki chikuva ndechekuti kugona kwayo kunogona kuchinjika nyore kune chaiyo chaiyo. Simbisa zvimwe zvinhu. Wana maturusi anobhadharwa. Chinja marongero kumushandisi wega wega. Vaka chirongwa chekambani chenguva refu. Automation inoonekwa seyakanakisa mhinduro kune chikonzero. Pane zvigadzirwa zvakawanda pamusika zvisingashande sekutsanangurwa kwavo kwakadzama kunotaura. Izvi zviri nyore kuonesa. Tanga nedemo kuita sarudzo chaiyo uye uwane yakasarudzika chigadzirwa.

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Service desk otomatiki

Iyo sevhisi dhesiki chikuva inonyanya kutsigirwa nehunyanzvi uye ruzivo, inotarisisa zvikumbiro zvazvino uye zvakarongwa, inodzora mhando yebasa uye nguva dzekupedzisira. Ne automation, nguva yekunyoresa inoderedzwa. Ruzivo rwakakwana rweruzivo, zvinyorwa, uye graphic data zvinounganidzwa kune yega yega. Rimwe dhairekitori rakasiyana rinochengeterwa vatengi. Mabasa emurongi anosanganisira kutevera zvikumbiro zvazvino, kugadzirisa chiyero chebasa revashandi. Kana kune mamwe mapurojekiti akawedzera zvikamu, masipire, uye zvinhu zvinodiwa, ipapo mubatsiri wemagetsi anotarisa kuwanikwa kwavo kana kukurumidza kutenga zvinhu zvisipo. Iyo sevhisi dhesiki yekumisikidza inokwezva kune vese vashandisi, zvisinei nedanho rekuverenga komputa, ruzivo, uye hunyanzvi. Zvirongwa zvinogona kuchinjwa nekufunga kwako. Paunenge uchiitisa maodha otomatiki, itsika kupatsanura mune imwe nhamba yematanho kudzora zvachose kuurayiwa kwechikamu chimwe nechimwe. Izvo hazvina kuisirwa mukana wekuzivisa mutengi nekukurumidza munguva yebasa, kuzivisa nezvehuwandu, mutengo, SMS-kutumira, kushambadzira, uye kusimudzira masangano sevhisi. Hazvina kuoma kuti vashandisi vachinjane ruzivo rwakakosha, magwaro ekutonga uye mapikicha, mishumo yekuongorora, tsvaga nyanzvi dzemahara kune yakatarwa kurongeka, nezvimwewo. Zviri nyore kuratidza zviratidzo zvekugadzira pane monitors, zvese zvakajairwa uye nyanzvi dzakadzama mhedzisiro.

Nzvimbo yedhesiki rebasa inoronga zvirongwa zvenguva refu uye zvinangwa zvesangano. Kana paine kutsauka pane mamwe mapoinzi, ipapo vashandisi vanove vekutanga kuziva nezvazvo.

Nekusagadzikana, iyo otomatiki chirongwa chakashongedzerwa nemodhi yekuzivisa kuti igamuchire pfupiso yenguva yezvino maitiro uye mashandiro, kugadzirira pachine nguva zvese zvinodiwa maererano nemirairo mitsva. Sarudzo yekubatanidza nemasevhisi epamberi uye masevhisi haina kuisirwa kuwedzera zvibereko zviratidzo kakawanda. Chirongwa ichi chakanakira nzvimbo dzesevhisi yemakomputa, rutsigiro rwehunyanzvi, masevhisi akasiyana siyana, uye masangano anoshanda mukupihwa kweIT masevhisi. Hadzisi dzese sarudzo dzakawira mukati meiyo yekutanga inoshanda renji. Mamwe maturusi aramba aripo achibhadharwa chete. Isu tinokurudzira kuti uzvizive iwe neanoenderana akawedzera. Chete vhezheni yemuyedzo yechigadzirwa inokubatsira kuona iyo package bundle, simbisa masimba uye zvakanakira, ongorora iyo yepamusoro mhando uye kunyaradza kwekushandisa. Mitemo yebasa inoshanda, yakagadziridzwa netsika yenyika, ndeyotevera: sevhisi inofanirwa kuvimbiswa kune mutengi. Chinyorwa chinotsanangura zviri mukati mesevhisi inopihwa nekambani inofanirwa kuziviswa kune vatengi vechikamu ichi chemusika. Chekutanga, iwe unofanirwa kudzidza kuti ndeapi nhanho yevatengi vebasa muchikamu chino vanofunga zvakanaka. Zvivimbiso zvesevhisi uye hunhu hwayo hunofanirwa kunge hwakakura kupfuura zvinotarisirwa nemutengi. Vanomutsa manzwiro akanaka uye chido chekuramba vachionana. Kunyangwe kufambidzana kwenguva pfupi nemutengi kunofanirwa kusimbisa vatengi ongororo yakanaka yedhipatimendi rebasa rekambani.