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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
Uhlelo lwe-CRM yebhizinisi
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
Xhumana nathi lapha
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa uhlelo ngokuqeqeshwa okusebenzisanayo
Iziqondiso ezisebenzayo zohlelo kanye nenguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
Eminyakeni yamuva nje, isistimu ye-CRM yebhizinisi sekuyisixazululo esifaneleka kakhulu sokuthuthukisa ibhizinisi, ukusungula ubudlelwano obusebenzayo nabo bobabili ozakwethu nabahlinzeki, futhi amakhasimende, akha amaqembu aqondiwe, azibandakanya ekuthunyelweni kokukhangisa, njll. Izindinganiso zebhizinisi ziyahambisana impela nezithuthukile izimiso ze-CRM, ukwandisa amanani okuthengisa, ukuheha amakhasimende amasha, ukwandisa ukwethembeka komkhiqizo. Ngaphansi kwayo yonke le misebenzi, kwethulwa ikhithi yamathuluzi eyingqayizivele, okungekho nzima ukuyiqonda.
Uhlelo lwe-CRM lwebhizinisi lwebhizinisi lwathuthukiswa ngochwepheshe boHlelo Lokugcinwa Kwezimali Lomhlaba Wonke (USA) begcizelela ukusebenza nokusebenza ukuze imiphumela yokuqala ingasheshi ukufika, futhi isisekelo sokuhlela nokuphatha sizoshintsha kakhulu. Ungakhohlwa mayelana nekhono lokuphatha amanethiwekhi ezinkampani, lapho isakhiwo esisodwa sinesibopho sokuthengisa, esinye sifeza ukulethwa kwempahla (ukuthenga), okwesithathu kuphethe izinqubo futhi kwenze izinhlelo zekusasa. Zonke lezi zici zingathathwa ngaphansi kokulawulwa kohlelo.
Amarejista e-CRM aklanyelwe ukuqoqa ulwazi olunzulu mayelana namakhasimende. Izici zincike ngokuphelele kunqubomgomo yebhizinisi. Idatha ingalinganiswa, amaqembu okuqondiwe angadalwa ukuze enze ibhizinisi ngendlela efanele, enze imikhankaso yokukhangisa ehlosiwe kanye nemikhankaso yokumaketha. Izinkinga zokuxhumana zebhizinisi zihlanganisa ukulawulwa kwabasebenzi, ukuxhumana kwangaphandle nabalingani bebhizinisi namakhasimende. Uhlu kulula ukulubonisa, luhlonza amandla nobuthakathaka, luchaza amathemba esikhathi esizayo, funda izibalo zezezimali ezinemininingwane.
Akuyona imfihlo ukuthi lezo zinkampani nezinhlangano ezifuna ukuhlanganyela ekuthumeleni ama-SMS ezinkampani, ukuqinisa isikhundla se-CRM, ukuthumela imiyalezo yomuntu siqu kanye nenqwaba, ukuthuthukisa amabhizinisi abo, kancane kancane basebenzise izinsizakalo ezintsha futhi bathole imibiko enemininingwane yokuhlaziya bayashesha ukuthola uhlelo. Akuzona zonke izinhlaka zezinkampani ezigxile kuphela ekuthumeleni i-SMS. Uhlelo lwe-CRM futhi likuvumela ukuthi unake ezinye izici zebhizinisi, amaqembu okuhlosiwe, izinkomba zesidingo sezimpahla nezinsizakalo, ukuthengisa namarisidi e-warehouse, izibikezelo zezezimali zesikhathi esithile esinikeziwe.
Ngokuvamile amazinga ezinkampani akhiwe ngokuqondile eduze kwe-CRM. Cishe yonke inhlangano iyakuqonda ukubaluleka kokuxhumana okuphumelelayo namakhasimende, ikhono lokuhlunga ulwazi oluthile lokuhlaziya nezibalo, okuzothuthukisa ikhwalithi yokuphatha ngokuqinisekile. Manje akukho ukushoda kwezinhlelo ezizenzakalelayo. Ungakhetha cishe noma yisiphi isisombululo, ngokucabangela imininingwane yomsebenzi, izinga lemishini yezobuchwepheshe, imisebenzi ethile kanye nemigomo yesikhathi eside. Siphakamisa ukuthi ungaphuthelwa isikhathi sokuhlola sokusebenza futhi ulande inguqulo yedemo yomkhiqizo.
Ubani umthuthukisi?
2024-04-19
Uhlelo luqondisa ukuthuthukiswa kwebhizinisi lebhizinisi ezintweni ezibaluleke kakhulu ze-CRM, ukuxhumana namakhasimende kanye nozakwethu, imisebenzi yokuthengisa nokukhangisa.
Cishe yonke i-nuance yemisebenzi yenhlangano iwela ngaphansi kokulawulwa kwenkundla yedijithali. Ngesikhathi esifanayo, kokubili amathuluzi ajwayelekile nangeziwe (akhokhelwayo) ayatholakala kubasebenzisi.
Kulula ukusetha izexwayiso zokugeleza komsebenzi okubalulekile ukuze ulandele kalula imicimbi yamanje.
Ikhathalogi ekhethekile iqukethe othintana nabo abahweba nabo, abathwali, abahlinzeki kanye nosonkontileka.
Izinketho zokuxhumana ze-CRM zihlanganisa kokubili imilayezo yomuntu siqu kanye nenqwaba ye-SMS. Ungathumela imininingwane yebhizinisi, ukhangise / ukhuthaze izimpahla namasevisi.
Landa inguqulo yedemo
Lapho uqala uhlelo, ungakhetha ulimi.
Ubani umhumushi?
Incwadi yeziqondiso
Kumakhasimende athile (noma ozakwethu bebhizinisi), ungahlela noma yiliphi inani lomsebenzi. Uhlelo luqapha ukwenziwa kwemisebenzi. Ibika ngokushesha imiphumela.
Uma izinkomba zemali engenayo zehla ngokungalindelekile, umsebenzi weklayenti wehla, khona-ke ukuguquguquka kuzoboniswa embikweni wokuphatha.
Ngokunokwenzeka, inkundla ingaba isikhungo solwazi esisodwa sayo yonke iminyango, izindawo zokugcina izimpahla, izindawo zokuthengisa namagatsha.
Uhlelo alugcini nje ngokurekhoda amapharamitha omsebenzi wenkampani ekuqondeni kwe-CRM, kodwa futhi luqapha ukuhamba kwezimali kwesakhiwo, lubala inzuzo nezindleko, futhi lubikezele izinkomba zesikhathi esizayo.
Akunangqondo ukumboza isisekelo seklayenti isikhathi eside bese ufaka izikhundla esisodwa ngesikhathi lapho kunohlu olufanele esandisweni esifanele. Inketho yokungenisa iyatholakala.
Oda isistimu ye-CRM yebhizinisi
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Uhlelo luzofakwa
Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
Uhlelo lwe-CRM yebhizinisi
Uma ibhizinisi linemishini ekhethekile yobuchwepheshe (TSD), khona-ke noma iyiphi igajethi ingaxhumeka kalula futhi ngokunethezeka ohlelweni.
Ukuhlaziya okujulile kulungiselelwe yonke imisebenzi yebhizinisi ukuze kutholwe izinkinga ngokushesha.
Ukubikwa kohlelo kuzokuvumela ukuthi ubheke kabusha izinqubo zokuphatha nenhlangano, ulahle izindleko, izinto eziwumthwalo osetshenziswayo, futhi uqinise izikhundla zakho ezinenzuzo.
Ngenxa yokubukwa kwekhwalithi ephezulu, izinkomba zokukhiqiza, imiphumela yomsebenzi wochwepheshe besikhathi esigcwele, amarisidi ezezimali kanye nezindleko zethulwa ngendlela efinyelelekayo.
Esikhathini sesivivinyo, inguqulo yedemo yesikhulumi iyasiza. Isatshalaliswa mahhala.