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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
Isizindalwazi samahhala se-CRM
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
Xhumana nathi lapha
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa uhlelo ngokuqeqeshwa okusebenzisanayo
Iziqondiso ezisebenzayo zohlelo kanye nenguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
Eminyakeni yakamuva, isisekelo se-CRM samahhala sesiphenduke isihloko sentshisekelo ngaso sonke isikhathi ezinhlakeni zebhizinisi ezihluke ngokuphelele ezizimisele ukusebenzisana namakhasimende, ukusebenzisa izindlela ezithuthukisiwe zokuphromotha nokuphromotha, kanye nokuthuthukisa isevisi kanye nezici zesevisi. Akekho onikeza oxhumana nabo mahhala. Umsebenzi wenkampani ukwandisa umthamo wesisekelo samakhasimende, ukusebenzisa ubuchwepheshe besimanje, ukukhuthaza izinsizakalo, ukuhlola ukuphumelela kwamasu okukhangisa nokumaketha, nokulungiselela imibiko ngokuzenzakalelayo.
Ochwepheshe boHlelo Lokugcinwa Kwezimali Lomhlaba Wonke (i-USA) bazama ukusebenza ngokucophelela kakhulu kuklayenti ngalinye ukuze bacabangele izici ezithile nama-nuances ebhizinisi, banikeze abasebenzisi ukukhetha kwamathuluzi e-CRM amahhala noma akhokhelwayo, babanikeze izibalo ezintsha kanye izibalo. Ungalinaki ithuba lamahhala lokudala amaketanga azenzakalelayo ukuze izinqubo eziningana ziqaliswe ngesikhathi esisodwa ngesenzo esisodwa - imibhalo yokuthengisa, ama-invoyisi adalwe ngokuzenzakalelayo nge-oda, imibiko yokuphatha ilungiswa, njll.
Izici ezihluke ngokuphelele zibekwe kumarejista esisekelo, okuvumela ukuthi usebenzise ukusebenza kwe-CRM kuze kube sezingeni eliphezulu mahhala: amaqembu okuhlosiwe wokufunda, hlaziya umphumela wohlelo oluthile lokwethembeka, sebenzela ukuheha abathengi, abathengi noma amakhasimende. Akufanele sikhohlwe ngesidingo sokuxhumana ngempumelelo nabalingani nabaphakeli. Usebenzisa ispredishithi samahhala (esishumekiwe), kulula ukuqhathanisa amanani, uhlole izinga lobudlelwano, hlaziya uhlu lwezimpahla ukuze ukhethe ngokufanelekile okuhle kakhulu.
Isici samahhala esifunwa kakhulu sepulatifomu ye-CRM ukuthumela i-SMS ngobuningi, lapho ungasebenzisa khona oxhumana nabo besisekelo ukwabelana ngolwazi lokukhangisa, ukwazisa amakhasimende mayelana nesaphulelo nezinhlelo zebhonasi ngesikhathi esifanele, ubakhumbuze mayelana nokukhushulwa okunenzuzo, njll. Ngesikhathi esifanayo, akufanele uboshwe kuphela kulesi sici se-CRM. Uhlelo luhlaziya izinkomba zesizindalwazi, lubheka amaphethini, luzama ukwenza kusebenze wonke amathuluzi okuqapha amahhala adingekayo ukuze kutholwe izinkinga ngesikhathi futhi kuzilungise ngokushesha.
Ezindaweni eziningi zebhizinisi, i-CRM iba uhlobo lwesikhungo esithinta ngokuqondile izinkomba zemali engenayo, ubudlelwano bamakhasimende, kanye namathemba enhlangano ekusasa emakethe. Uma inkampani ingasebenzi kahle ngesisekelo, khona-ke imiphumela izodabukisa. Akufanele ugijimele ukukhetha. Qala ngenguqulo yamahhala, ezogqamisa ezinye zezici zesikhulumi. Zama ukuqonda ukuzulazula nezilawuli, wazise ukwakheka kwe-ergonomic, izincwadi eziyisethenjwa ezihlukahlukene namakhathalogi, futhi uqinisekise ukuthi ukusetshenziswa kwansuku zonke kunethezekile.
Ubani umthuthukisi?
2024-04-20
Ipulatifomu inesibopho semingcele yokusebenza nesizinda samakhasimende, amathuluzi e-CRM nemibhalo yokulawula, izindaba zokuxhumana nabalingani, abahlinzeki kanye nosonkontileka.
Yonke ingxenye yomsebenzi wesikhungo ingena ngaphansi kolawulo lwesixazululo sedijithali. Ngasikhathi sinye, zombili izici zamahhala ezakhelwe ngaphakathi nezinto ezengeziwe nge-oda ziyatholakala.
Izehlakalo ezibaluleke kakhulu empilweni yenhlangano (izinqubo ezibalulekile nemisebenzi ehleliwe) zilandelelwa kalula ngemojula yesaziso.
Oxhumana nabo bama-counterparty babekwe esigabeni esihlukile ukuze kuvele kuqhathaniswe amanani bese ukhetha angcono kakhulu.
Ukuxhumana kwe-CRM kufaka phakathi ithuba le-SMS yomuntu siqu kanye nenqwaba. Inketho inikezwa mahhala ngokuphelele. Izinhlangano kuzodingeka kuphela zithole isizindalwazi esinabo bonke abathintwayo.
Landa inguqulo yedemo
Lapho uqala uhlelo, ungakhetha ulimi.
Ubani umhumushi?
Incwadi yeziqondiso
Kozakwethu abathile bebhizinisi, kulula ukuqaphela ububanzi obuhleliwe bomsebenzi. Ngalezi zinhloso, isihleli esikhethekile senziwe. Ingahlelwa abasebenzisi abanemvume efanele.
Uma ukusebenza kwento kuwa, khona-ke amandla azovela ngokusobala embikweni wabaphathi.
Isiteji siba yisikhungo solwazi esisodwa, okuhlanganisa nawo wonke amaphuzu okuthengisa, izitolo, izindawo zokugcina izimpahla namagatsha.
Uhlelo alugcini nje ngokuphawula umsebenzi wohlobo lwe-CRM, kodwa futhi nokusebenza okuphelele kwesakhiwo, ukusebenza kochwepheshe ngamunye kubasebenzi benkampani, idatha yezezimali nemibiko.
Kulula ukulayisha indawo ngayinye yesizindalwazi kusuka emthonjeni wangaphandle wolwazi. Akunangqondo ukusebenzisa umsebenzi wezandla kanye nokusebenza kanzima neklayenti ngalinye.
Oda isizindalwazi samahhala se-CRM
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Uhlelo luzofakwa
Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
Isizindalwazi samahhala se-CRM
Uma inhlangano ifakwe amathuluzi ahlukahlukene okuhweba (TSD), ngayinye yawo ingaxhumeka kuhlelo lokusebenza mahhala.
Ukuhlaziywa okujulile kwenziwa kuyo yonke imisebenzi eyenziwayo ukuze kuhlolwe ukusebenza kwayo kanye nemiphumela.
Ukubika ngohlelo futhi kuhlanganisa iziteshi zokutholwa kwamakhasimende ezidumile, izindlela ezahlukahlukene zokukhangisa, amaphromoshini wokumaketha kanye nemikhankaso.
Izinkomba zokukhiqiza zikhonjiswe ngokucacile, okuzokuvumela ukuthi ulungise imisebenzi yesakhiwo, ulungise ngesikhathi ukushiyeka kokuphatha kanye nenhlangano.
Ngesikhathi sesilingo, siphakamisa ukuthi uthole inguqulo yedemo yomkhiqizo.