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Customer Acquisition Rewards

Who attracts new customers?

Doctors

It is often up to the clinic staff to refer the patient to the clinic. Initially, the client can come at his own request. And then at the initial appointment, the doctor should send him to take laboratory tests or undergo an ultrasound examination. Because an accurate diagnosis can only be made based on the results of medical research. But, besides this, such directions bring a good additional income to the medical center. Therefore, in most cases, doctors receive their percentage.

Moreover, you can send not only to research, but also to other specialists. Many modern clinics force doctors to work on the principle of 'Earn yourself, let your colleague earn'. Commercialization has penetrated even into such a holy area as 'Medicine'.

Sales Managers

If you have a large medical center, then sales managers who are located in the Call Center can work in it. Their job is to answer customer calls . The effectiveness of their work is measured by the number of registered patients. In addition to a fixed salary, they also receive a reward for attracting customers. Moreover, for primary patients, the rate may be higher than when recording a person for a second appointment with a doctor.

Our intellectual program even excludes possible frauds. If the patient was recorded by one employee, the other will not be able to delete this record . Other employees of the clinic have the opportunity only to register the client for additional services. Then each employee will receive his reward.

Of course, money as a reward for clinic employees will be credited only if the patient comes to the appointment.

Third Party Employees

Employees from other organizations may also refer clients to your clinic to make money. Patients are usually referred to one medical institution by another medical institution. Most often this happens due to the fact that other medical institutions do not have certain specialists or the necessary equipment.

Since several doctors from another hospital or polyclinic can refer patients to you at once, the program provides the ability to group data by the name of a medical organization. This will ensure order in the conduct of business, and it will also always be possible to display not all records , but only employees of a particular organization.

List of people who attract clients

To view or supplement the list of people who attract new customers, just go to the directory "direct" .

Note that this table can also be opened using the quick launch buttons .

The data in this guide is originally grouped .

Please note that entries may be divided into folders .

Data is automatically added to the ' Employees ' group when new employees register in the program .

As unnecessary, any entry can be marked "as archival" .

Also included in this list is "master record" ' Self-direction '. This value is substituted automatically and is used in cases where no one attracted the patient, but he himself came to your clinic. For example, after viewing a certain type of advertisement .

Interest to those people who attract customers

If your health center provides financial rewards for referring patients, you can highlight any person in the Referral Directory and "bottom in submodule" set rates for each direction.

Rates for people who refer patients are set in the same way as rates for doctors for providing services. You can set a single percentage, or more carefully set different rates for different groups of services.

How to choose the person who referred this patient at the time of making an appointment with a doctor?

When we record a patient for an appointment with a doctor , it is possible to select from the list the person who referred this patient.

It happens that at first the patient came to the clinic himself. Then some services were recommended to him by a receptionist. Other procedures were recommended and carried out by the doctor himself. Therefore, it may turn out such a situation that in one list there will be services to which different people sent.

Analysis of the effectiveness of the work of recommending people

A report is used to analyze the performance of each guide "direct" .

For any reporting period, it will be possible to see both the total number of referred patients and the amount that the clinic has earned as a result of such referrals. For greater clarity, even the ratio is presented in the form of a pie chart.

From above, the total amounts for each person are calculated. And at the bottom of the report, a detailed breakdown of the calculation of piecework wages for each person is also shown.

Change the reward amount for a person

If you notice that a person was charged incorrectly, this can be easily corrected. First take a look at the ' Activity ID ' - this is the unique number of the rendered service.

If it was for this service that an erroneous amount was charged, then this service must be found. To do this, go to the module "Visits" The data search window will appear.

In the ' ID ' field, write the same unique number of the rendered service that we want to find. Then press the button "Search" .

We will be shown the very service for which the wrong amount was charged to the person who referred the patient.

On the found line, right-click and select command "Edit" .

Now you can change "percent" or "amount of remuneration" for the person who referred the patient to your clinic.

See below for other helpful topics:

• Accounting for employees of the organization
• List of partner companies
• What are the types of advertising?
• How to book a patient for an appointment?
• Appointment options
• To the begining

• Download the program with interactive training