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Ucingo lokufonela amakhasimende

Lezi zici kufanele zi-odwe ngokwehlukana.

I-Call centre automation

Ucingo lokushayela amakhasimende lungakhelwa ohlelweni lwethu. I-'Universal Accounting System ' isofthiwe esebenzayo. Ikuvumela ukuthi wenze ngokuzenzakalelayo imisebenzi yakho. Kubandakanya ithuba lokumboza ' Umnyango Wezokumaketha ' noma ' Isikhungo Sezingcingo '. Kwesinye isikhathi umnyango onjalo wokukhangisa nokudayisa izinsiza zenhlangano ngezingcingo ubizwa nge- 'Telemarketing '.

Iphuzu eliyinhloko ekwenzeni isikhungo sezingcingo sibe sobala semisebenzi yaso. Futhi lokhu, kuzovumela ukuthi lo mnyango ulawulwe kangcono. Ukulawula okungcono, amaphutha enziwe abaqhubi abonakala kakhulu. Ngokusebenzela ukulungisa iziphazamisi zesikhungo sezingcingo nomnyango wokumaketha, umphathi uhlinzeka ibhizinisi lakhe ngokukhiqiza okuphezulu kanye nemali engenayo ephezulu.

Isibonelo, esikhungweni sezokwelapha, ngokuvamile kufanele uthole futhi ushayele iziguli izingcingo. Uma uphendula umbuzo wesiguli ngokungeyikho noma ungakukhumbuzi ngokuqokwa kukadokotela, umtholampilo uzolahlekelwa yimali ngenxa yosizo olunganikezwanga. Futhi ngesikhathi esisodwa, amaphutha amaningi enziwe asongela noma yisiphi isikhungo ngokulahlekelwa okukhulu. Ukuze ugweme ukulahlekelwa kanye nenzuzo elahlekile, ungakwazi uku-oda ukuxhumeka kohlelo ngefoni (ukuxhumana kohlelo ngokushintshaniswa kocingo okuzenzakalelayo).

Ukuhwebelana ngocingo okuzenzakalelayo

Ukuxhuma uhlelo ngocingo, inhlangano kufanele isebenzise ' I-Automatic phone exchange ', efushanisiwe njengokuthi ' PBX '. Izingxoxo zocingo ezizenzakalelayo zamabhizinisi zihlukaniswe ngamaqembu amathathu amakhulu.

1. ' Ukuhwebelana ngocingo kwesoftware ' isofthiwe ozikhethela yona. Ubunkimbinkimbi bezingcingo ezinjalo ezizenzakalelayo busesidingweni sokukwazi ukukuhlela.

2. I-'Office noma i-hardware PBX ' iyisisetshenziswa esihlukile esinomshayeli wayo ukuze sixhumane nezinye izinhlelo. Ububi obuyinhloko balokho kushintshaniswa kocingo okuzenzakalelayo yintengo ephezulu. Ngaphezu kwalokho, abakhiqizi baphoqeleka ukuthi bangathengi amabhodi e-microcircuit engeziwe, kodwa ngisho nokufinyelela kuzilungiselelo. Lokhu kufinyelela kungase kudingeke ukuthi kuthengwe njalo esikhathini esifushane.

3. I-' Cloud phone exchanges ' izingosi eziyisipesheli ezifinyeleleka noma yikuphi emhlabeni. Lolu khetho lungcono kakhulu uma unenethiwekhi yamagatsha noma ezinye izisebenzi zisebenza ukude. Nasi isibonelo sokushintshisana ngocingo okubonakalayo .

   

Iqembu ngalinye lalawa lihlanganisa inombolo enkulu yezinhlobo zokushintshisana ngocingo okuzenzakalelayo. Yingakho isihloko se-IP-telephony siyinkimbinkimbi kakhulu. Ngaphezu kwalokho, akuzona zonke izinhlobo zokuxhumana ezisekela ucingo nesofthiwe. Abaningi banikeza isici esincane kuphela esivumela umuntu ozoshaya ucingo ukuthi ezwe emshinini wokuphendula igama lenkampani abayibizile.

Kodwa, noma uhlangana nocingo lwe-IP oluxhumana nekhompyutha nezinye izinhlelo, lokhu akusho ukuthi uzothola uhla olugcwele lwemisebenzi yokushintshisana ngocingo okuzenzakalelayo kwesimanje. Hleze wenze iphutha, sizokuqondisa endleleni eyinkimbinkimbi yocingo lwe-IP futhi sikuchaze konke!

Shayela i-accounting

Okokuqala, udinga ukubona umlando wezingcingo ezingenayo neziphumayo nganoma yisiphi isikhathi.

Umlando wekholi yekhasimende

Futhi nomlando wezingcingo zanoma yiliphi iklayenti uyatholakala.

Uhlelo lokurekhoda izingxoxo nokuqhubeka nokulalela

Uhlelo lungarekhoda ingxoxo futhi kamuva luyilalele ukuze lulawule ikhwalithi yomsebenzi wabaqhubi nabaphathi.

Iliphi ikhasimende elifonayo?

Isofthiwe yethu yobungcweti izobonisa ukuthi yiliphi iklayenti elifonayo phakathi nocingo. Futhi uma ushaya ucingo, izoveza yonke imininingwane ebalulekile ekhadini le-pop-up leklayenti.

Zivikele Uhlelo Lokuthuthukisa Ukwethembeka kwakho.

Shayela kusuka kukhompyutha kuya efonini

Ungashayela iklayenti ngokuqondile ohlelweni .

Thola ukuthuthukiswa kokusebenza okuphezulu.

Izibalo zenkulumo

Uzothola nethuba lokuhlaziya ngokuzenzakalelayo izingxoxo zocingo phakathi kwabasebenzi namakhasimende .

Xoxa neklayenti kusayithi

Kukhona enye indlela yokuthola izicelo ezivela kumakhasimende - lokhu ukubeka iwindi lengxoxo kusayithi .

Ibhodi lolwazi lenhloko noma iphaneli yokulawula indiza

Ukuze ulawule kangcono izingcingo zakho, unga-oda ibhodi lolwazi lekhanda , elizobonisa ulwazi lokuhlaziya olubaluleke kakhulu. Kuyo, phakathi kwezinye izinto, kuzokwazi ukukhombisa imininingwane mayelana nekholi yamanje, uhlu lwazo zonke izingcingo ezenziwe noma ezamukelwe.

Bona ngezansi ukuze uthole ezinye izihloko eziwusizo:

• Ukubalwa kwezingcingo zefoni
• Ukubalwa kwamakholi wekhasimende
• Uhlelo lokuqopha izingxoxo zocingo
• Idatha yekhasimende lapho ishaya ucingo
• Ungalushaya kanjani ucingo oluvela kukhompyutha?
• Uhlelo lokwethembeka
• Indlela yokuthuthukisa ukukhiqiza komsebenzi?
• Izibalo zenkulumo
• Ideshibhodi esebenzisanayo
• Xoxa neklayenti kusayithi
• Ekuqaleni

• Landa uhlelo ngokuqeqeshwa okusebenzisanayo