Urutonde: 4.9. Umubare w'amashyirahamwe: 175

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM yo kwamamaza

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Kwamamaza CRM nikintu cyingenzi cyimikorere yiterambere rya buri shyirahamwe. CRM ni impfunyapfunyo yinyuguti yambere yijambo ryicyongereza 'Customer Relationship Management', ihindurwa mukirusiya nka 'Management Relationship Management'. Ariko niba sisitemu ya CRM, muburyo bwayo bwa kera, igamije cyane cyane gutegura uburyo bworoshye bwo kubika data base yabakiriya, amateka yimikoranire, gutondekanya ibicuruzwa, amakuru yo kugurisha, noneho kwamamaza CRM bigamije kwagura abakiriya. Hariho ibice byinshi byumwuga aho kwamamaza CRM bishobora gukoreshwa. CRM yo kwamamaza muri software ya USU ifasha gutunganya igenzura rirambuye kugurisha, gusesengura imari, no gucunga abakiriya. Nta gukabya, idirishya ryinshi-abakoresha CRM kwamamaza, hamwe na sisitemu yo kugurisha ni software idasanzwe rwose kubuyobozi bwiza bwa buri shyirahamwe. Ishami ryimari ryorohewe nibitangazamakuru byinshi, impapuro zitabarika za Excel. Ntugomba kuzana uburyo bwihariye bwimbonerahamwe, formulaire yo kubara, cyangwa ikindi kintu nkicyo kugirango ugenzure kandi utezimbere inzira yimikoranire nabakiriya. Ibintu byose bimaze gutekerezwa muri software idasanzwe kuva kubuhanga bwa sisitemu ya software ya USU. Kugeza ubu, tekinoroji ya CRM mu kwamamaza imaze kugera ku bipimo byiza. Turashimira ubwo buhanga, ibigo bitandukanye byamamaza, kimwe ninganda zifuza kwagura umusaruro kubakiriya babo, gutangiza ibikorwa byingenzi mugikorwa cyo kwamamaza cyo gucunga ubucuruzi bwabo. Gukoresha tekinoroji igezweho itezimbere cyane ibikorwa byose bigezweho. Kurema no gusesengura ishingiro ryabakiriya bikuraho ibintu bisanzwe mugihe umuyobozi atakaje muri zone yubufatanye umukiriya umaze kugura bwa mbere. Mu magambo yoroshye, intego yo kwamamaza no kugurisha CRM ni uguhora wiyongera no kwagura urutonde rwabashobora kandi basanzwe bakoresha ibicuruzwa cyangwa serivisi bya sosiyete yawe. Automation yo kohereza amatangazo yerekeye kuzamurwa mu ntera, kugabanywa, kwibutsa kugurisha, kwishimira iminsi mikuru itandukanye, ni urutonde rutuzuye murutonde rwa serivisi zitangwa muri sisitemu ya CRM yo kwamamaza no kugurisha. Kohereza ubutumwa buraboneka ukoresheje nimero za terefone, imeri, porogaramu zigendanwa. Igurisha riyobowe na sisitemu kuva nyuma yo kwinjira gusa no kwinjira ijambo ryibanga, umukozi afite uburenganzira bwo kugura, gucapa inyandiko iherekeza, nibindi bikorwa. Muri rusange, kwamamaza kwa CRM ni ingirakamaro kumashyirahamwe yubucuruzi, kwakira abashyitsi, amasosiyete ya B2B cyangwa ibigo byamamaza, nibindi. Porogaramu itangwa mu ndimi nyinshi zisi. Ibiro bihagarariye murashobora kubisanga mumijyi myinshi nibihugu. Porogaramu ifite uburenganzira. Yatanzwe nimpushya, garanti yubuhanga, amahugurwa, kugisha inama. Ibiciro byoroshye bitekerezwaho kugirango habeho ubufatanye bwiza. Itsinda rya software rya USU ni abanyamwuga mubyo bakora begera kurema buri bicuruzwa byabo bafite inshingano zuzuye. Kurubuga rwacu, urashobora kubona ibisobanuro byinshi, ibisobanuro bya software ya USU, nimero zandikirwa, hamwe na aderesi ya e-mail yumuyobozi. Twunvise ko ntamuntu numwe wifuza kugura ibicuruzwa bitumvikana batigeze bakoresha mbere, nuko dutanga verisiyo yo kugerageza demo ya software yacu kubusa. Duharanira gushiraho umubano wumwuga, igihe kirekire nabakiriya bacu. Icyubahiro ni ingenzi cyane mubikorwa byose no gukora ishyirahamwe. Duharanira kwemeza ko software yacu yari umufasha wingirakamaro, utanga umusaruro mugukora neza no kugurisha kuri buri kigo cyifuza.

Porogaramu CRM itanga abakiriya shingiro rusange, amateka yubufatanye, guteganya ubundi bufatanye, gutangiza kubara agaciro kanyuma yatanzwe, gutangiza ibyakozwe no kuzuza ibyangombwa nimpapuro ziherekeza, gukurikirana imirimo yabakozi, kohereza ubutumwa kuri terefone nimero, aderesi imeri, porogaramu zigendanwa, gukoresha tekinoroji igezweho yo gusoma.

Ninde uteza imbere?

Tekinoroji igezweho itanga ubushobozi bwo kongeramo amafoto nandi ma dosiye yinyongera kuri buri fomu yatumijwe. Kunoza itumanaho hagati yishami n amashami yumuryango umwe. Umuyobozi ushinzwe kwamamaza ashoboye guhanura ibisubizo byiza byogutezimbere uruganda.

Hariho kandi isesengura ryamamare ryikigo mubaguzi, isesengura na buri mibare yabakiriya, kugenzura byuzuye ishami rishinzwe kugurisha, ishami ryimari, kugenzura amafaranga, gushyira ibicuruzwa mubicuruzwa byose, kugenzura imyenda kubakiriya kugiti cyabo, gusesengura akazi k'abakozi, kubara imishahara, kumenyesha ko ari ngombwa kuzuza ibicuruzwa, ibikoresho, kugena kwakira, igihe cyo kubika, kugenda kw'ibicuruzwa binyuze mu bubiko.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Kugira ngo, amahitamo nko guhuza hamwe nikoranabuhanga ritandukanye, ikoreshwa ryikoranabuhanga mu kazi, guhuza urubuga, kongeraho uburyo bwo kwishyura, sisitemu yo kugenzura amashusho itangwa ukwayo. Mugihe kimwe, ntabwo bikenewe amafaranga yo kwiyandikisha ahoraho. Kugirango tugendane nikoranabuhanga rigezweho, twateje imbere porogaramu igendanwa yumukozi hamwe na porogaramu igendanwa yumukiriya.

Byongeweho bidasanzwe byongeweho kuri BSR - 'Bibiliya yumuyobozi wa kijyambere' ifasha kunoza ubumenyi bwo gucunga neza imishinga. Birashoboka gutumiza.

Tegeka cRM yo kwamamaza

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM yo kwamamaza