Urutonde: 4.9. Umubare w'amashyirahamwe: 819

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM ya societe y'urusobe

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Isosiyete ikora imiyoboro CRM, tuvuze rwose, igikoresho cyingenzi cyo gutegura ibikorwa, hitabwa ku buryo bwihariye bwo kwamamaza. Mu buryo bumwe, abakozi bose ba sosiyete nkiyi, mubenshi cyane, icyarimwe abakiriya bayo (akenshi basabwa inshingano yo kugura ibyo bakoresha ubwabo ibicuruzwa runaka mubyumweru, ukwezi, nibindi). Kwamamaza imiyoboro ni igitekerezo cyo kugurisha gikorerwa hanze yububiko cyangwa ahantu hose hagurishwa (kandi rero ntibishobora gukorera hanze ya CRM). Isoko ry'ibicuruzwa rinyura mu rusobe rw'abagurisha-bagurisha, buri kimwe muri byo gishobora gushinga itsinda ryacyo ry'abakozi (icyitwa 'ishami'). Muri uru rubanza, umuyobozi w’ishami yinjiza arimo, usibye komisiyo y’ibicuruzwa yagurishijwe ku giti cye, umubare w’inyongera wagurishijwe ibihembo n’abagize itsinda ayoboye. Muyandi magambo, isosiyete ikora imiyoboro igurisha ibicuruzwa byonyine muburyo bwo kugurisha mu buryo butaziguye, mubisanzwe binyuze muburyo bwihariye, imikoranire itaziguye nabakiriya, yashizweho ahantu hatandukanye umuntu yatekereza. Hano CRM, na none, irakenewe cyane. Imishinga y'urusobe bakunze kwitwa piramide kuva ihame ryo kurema no kwiteza imbere rifata ubwiyongere buhoraho bwumubare w abitabiriye amahugurwa, bahujwe n’amashami manini cyangwa mato manini (akarere, umujyi, akarere, nibindi), bita hasi no hanze. Mubyukuri, imiyoboro y'urusobekerane irashoboka gusa mugihe cyo kwaguka guhoraho. Iterambere rikimara guhagarara, kugurisha n’amafaranga yinjira mu ishyirahamwe bitangira kugabanuka. Amashyirahamwe yinganda ahitamo kwamamaza kumurongo nkihame ryingenzi mugutegura gahunda yo kugurisha ntabwo akoresha amafaranga mubukode bwibiro nu mwanya wo kugurisha, kubungabunga, n'umutekano. Bashobora no kwihanganira kudatakaza umwanya namba mukwiyandikisha mubigo byemewe kugurisha, kubungabunga ibaruramari ryiza no kubara imisoro, nibindi.

Ninde uteza imbere?

Kubera ko ubucuruzi bwurusobe butaziguye kandi butaziguye ku mubare wabatanga uruhare hamwe nabakiriya bakurura, CRM ihinduka igikoresho cyo gucunga hafi yingirakamaro. Muburyo bwurusobe, ibaruramari risabwa neza, rirambuye kandi ridafite amakosa, kubera kubara sisitemu yo guhemba no kwishyura biragoye. Sisitemu ya USU yateje imbere porogaramu igezweho yo kwamamaza imiyoboro ikubiyemo porogaramu yuzuye ikenewe muri ubu bwoko bwubucuruzi. Ububikoshingiro bukubiyemo imibonano n'amateka arambuye y'akazi y'abitabiriye piramide, nta kurobanura, yatanzwe n'amashami n'abayitanga. Ibikoresho by'imibare bikoreshwa muri software ya USU CRM yemerera kubara no gushyiraho igipimo cyo guhemba umuntu ku giti cye atari ku bayobozi b'amashami gusa ahubwo no kuri buri wese mu bitabiriye amahugurwa. Porogaramu ikubiyemo ibikoresho byose byo kubara imari yuzuye, harimo kugenzura amafaranga yinjira n’ibisohoka muri iki gihe, ishyirwa mu bikorwa ry’imibare yose (ikiguzi, inyungu, n'ibindi), gukora raporo zisesengura, n'ibindi CRM itanga kwiyandikisha ibikorwa byose (kugurisha, kugura, nibindi) hamwe no guhita byiyongera kumishahara mugihe runaka. Muri icyo gihe, ihame ryubuyobozi ryemerera buri munyamuryango wikigo cyamamaza ibicuruzwa kugirango abone muri data base gusa amakuru yemerewe kwinjira.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Isosiyete ikora CRM nikintu nyamukuru cya software ya USU kumashyirahamwe yamamaza ibicuruzwa byinshi. Porogaramu itanga automatike y'ibaruramari hamwe nibikorwa byingenzi byubucuruzi. Igenamiterere rikorwa ku muntu ku giti cye ku isosiyete runaka, hitabwa ku buryo bwihariye n'ibikorwa byayo. Porogaramu ya USU yakozwe nabashinzwe porogaramu babigize umwuga kandi yubahiriza ibipimo bigezweho bya IT. Imigaragarire irasobanutse neza kandi yumvikana kandi ntisaba igihe kinini nimbaraga zo kumenya. Ibisobanuro byambere muri CRM hamwe nubucungamari birashobora kwinjizwa mu ntoki cyangwa no gutumiza mu zindi gahunda zo mu biro. Ububikoshingiro bwubakiye ku mahame akurikirana, urwego rwo kugera kuri buri wese mu bitabiriye amahugurwa rwasobanuwe neza (ntashobora kubona ibirenze ibyo yemerewe). Ibikoresho bya CRM byashizweho kugirango harebwe imikoranire ya hafi ishoboka hagati y'abakozi n'abakiriya hashingiwe ku kugurisha mu buryo butaziguye no guhuza abantu ku giti cyabo. Sisitemu yamakuru ikubiyemo imibonano yabitabiriye bose muri piramide, amateka arambuye yimirimo yabo, kimwe no kugabura abakozi kumashami hamwe nababashinzwe kugenzura. Urupapuro rusesuye rufite formulaire igufasha kubara no kubara ibihembo ukurikije coefficient yihariye kugihe. Ku buyobozi buyobora isosiyete, hatangwa raporo y’imicungire yerekana uko ibintu byifashe muri iki gihe, ishyirwa mu bikorwa rya gahunda yo kugurisha, imikorere y’amashami n’abakozi ku giti cyabo, imbaraga n’ibihe by’igurisha, n'ibindi. CRM yandika ibikorwa byose ikora kwibutsa byikora ibikorwa bitandukanye byateganijwe kubakiriya, nibindi.

Tegeka crm ya societe y'urusobe

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM ya societe y'urusobe