Contact management

Date this page was reviewed:
2024-05-22

Video of contact management

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The efficiency of finding data in numerous working databases, including phone numbers, addresses of clients, partners, affects the quality of work of the company and employees, but not only contact management should be organized at the highest level, but also to put things in order in the structure, processes of filling out new cards, only with this approach you can count on the expected business success. Customers and counterparties are the main sources of profit, in an era of high competition, it is impossible to surprise with assortment or services, so the emphasis has shifted to service, service, an individual approach to consumer needs. It is possible to develop an effective advertising strategy, bonus incentives only if there is accurate information on a contact, consolidated in one space, with subsequent analysis and management. It is quite difficult to cope with such tasks manually, it is much more rational to use the services of software developers and carry out automation. The electronic assistant is able to process information in seconds, display information in a specific format according to configured algorithms, remind you to fill in the missing information, and much more, depending on the functionality of particular software. One of these applications can be the USU Software system, providing an organization with an optimal set of options for the tasks of management and maintaining contact databases. The developers take into account the peculiarities of building the internal structure of departments, the adopted document flow policy, the actual needs of the staff, and already in the aggregate of all the parameters, the technical task is prescribed. An individual version of the software configuration allows very quickly adapting to new contact management tools, practically from the first days, starting their active use. The technologies used in the system have passed a preliminary check and able to maintain performance throughout the entire period. Our specialists take care of the creation of the project, its implementation on users' computers, configure the required templates, formulas, and algorithms of actions, as well as conduct training, the customer only needs time and provide access to devices. Subordinates receive different access rights to contact, which is regulated by job duties, so it is easier to control their use, and besides, all user actions are automatically recorded in a separate file. You can add documents to each electronic counterparty card, define its category, status, or enter information about the availability of an individual discount or bonus. This approach allows doing targeted, selecting distribution of news and messages by contact e-mail, SMS, or via Viber. So it is convenient to divide recipients by age, gender, or other parameters that are important for the organization. With automated management, the time for registering new consumers reduced, and all processes transparent, helping to rationalize all communication and advertising channels. It is possible to expand the functionality of the application beyond the management of contact, entrust it with the control of time, work of personnel, material, financial resources, and compliance with the schedule, regulations, plans. The versatility of our configuration lies in the ability to take into account the peculiarities of any activity, its scale, and the wishes of the customer. The simple structure of the menu modules contributes to ease of perception, orientation, and daily use in work by all specialists. Lack of any skills or experience in using such software not an obstacle to the transition to our development. The cost of the project is determined based on the results of the approval of the terms of reference. The minimum, basic set of options is available to every businessman. For each process, a separate algorithm is created, the so-called mechanism of the order of actions to achieve the best results in a timely manner. Operational transfer of information to the database or third-party sources from the program is ensured by using the import and export functions. The electronic format of the company's workflow involves the utilize of standardized samples, which are stored in the settings. When integrating with the telephony of the organization, the quality of service, and the speed of service increase, this option is created to order. The context menu helps to find contacts among a large number of them, where the result is determined by several symbols in seconds. All offices, warehouses, divisions of an enterprise are united in one information space to systematize management. Employees are able to quickly exchange documents, discuss projects using the internal communication module. The management platform is implemented remotely, which admits companies to be automated regardless of their location. The absence of high requirements for the technical parameters of computers saves on equipment upgrades. Improving productivity indicators for each department due to automated management control of planned tasks, projects, and tasks. The test mode of the management platform is provided free of charge and helps to study the interface and some options before purchasing licenses. In recent years, the volume and circulation of information in all spheres of human life have increased significantly: economic, financial, political, spiritual. The process of accumulating, processing, and using knowledge is constantly accelerating. In this regard, it becomes necessary to apply automatic tools that provide efficient storage, processing, and distribution of the accumulated contact data.