Rating: 4.9. Number of organizations: 239

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Program for system of service

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  Who is the developer?

Program screenshot

The service system program in the USU Software system is a program due to which the service system can change a lot in its work for the better, increase its competitiveness. The program automates the service system - its business processes, accounting procedures, analysis of activities, etc. At the same time, in the service system, there is an increase in labor productivity and the quality of service, repair work, deadlines are strictly observed, and additional profit is generated.

Control over the service system can be carried out remotely, which does not reduce the efficiency of the teams for adjusting indicators and assigning tasks, since all operations performed in the automated system are fractions of a second, which means that service management is carried out in the current time mode. Any processes in the program proceed at such a speed, service becomes regulated in terms of time and scope of work, which stimulates personnel to labor ‘feats’ and, thereby, increases the quality of service and its volumes.

The service system program is installed on the computers of the enterprise by the specialists of the USU Software and, to familiarize future users with its capabilities, they conduct, like training, a short presentation with a demonstration of functions and services. This is sufficient in order-taking operators and repair workers to successfully master the program, regardless of skill level and computer experience. The program needs to receive information from employees of different profiles and status to make an accurate description of the current state of work processes, thus, the involvement of employees from different areas increase its effectiveness.

The program for the service system implements electronic forms of the same format and uses one data entry rule, which allows quickly memorizing the algorithm of actions and spend minimal time on registering primary and current readings, a report on the readiness of tasks, completed operations. It is this information that the program collects to compile its assessment of the real state of affairs from personal electronic logs of users, sorts it, and forms performance indicators by processes, objects, and subjects.

Who is the developer?

The program for the service system speeds up the acceptance of applications and, thereby, improves the quality of customer service. It offers a special placing an order form, which again takes a minimum of time since only primary data is manually entered, the rest is the client, the problem, the description of the object, to be repaired, a list of works, parts - is added from the lists built into the corresponding cells, which takes the same seconds. After adding all the input data, the program automatically compiles a package of new order documents, including an acceptance certificate, on which an image of the object being accepted in work placed to avoid misunderstandings during issuance, and a receipt, which list all operations and materials with an indication of the price of each option and the final amount.

The service system program also simultaneously generates the order specification and based on it, there is an automatic reservation in the warehouse of the materials and spare parts required for work in the required quantity. If these commodity items are absent, then the program automatically checks the information on the expected deliveries and reserve the required quantity at the time of transportation. If there are no required materials, then it makes an application to the supplier their purchase. The participation of personnel in these procedures is not provided by the program, the time of their implementation is standard - fractions of a second, the accuracy of execution is guaranteed. The program for the service system can also automatically select the performers when placing an order, comparing all with each other in terms of employment at the moment, taking into account the already accepted applications, and set the availability time, again, taking into account the load of the service system.

Further, the program independently monitors the timing of work of each stage, calculated according to the officially approved standards, which are contained in the built-in normative and reference base. A source of information on all work performed by the service system, standardization of operations, personnel activities and with keeping records recommendations, calculation methods, technical instructions and the requirement for reporting documentation, which the company operates in the process of work and which the program for the service system compiles automatically, as when placing an order. At the same time, the volume of automatically generated documentation includes all financial statements, all types of invoices, standard service contracts, route sheets for drivers, applications to suppliers for the purchase of products. The documents comply with all the rules for drafting and design requirements, contain the required details, and even the company logo, if necessary. To perform this function, a set of document templates is included in the program.

The program offers a basic package of functions and services that make up its fixed cost, does not have a subscription fee, and this is one of its advantages.

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When starting the program, you can select the language.

Who is the translator?

Users work in an automated system without the conflict of saving data when sharing a document, a multi-user interface solves the problem. The program carries out continuous statistical accounting, which allows carrying out purchases in the volume that actually consumed for the period with the planned volume of orders. More than 50 color-graphic design options have been prepared for the interface, everyone can choose the one they like for their work through the scroll wheel on the screen.

All calculations are performed automatically and include costing, calculating piecework wages to users, calculating the cost of orders by price.

The system calculates a monthly piece-rate remuneration, taking into account the amount of work performed, recorded in electronic journals, if something is missing, then there is no payment. Such a payment condition motivates users to enter readings into the system on time and provides operational primary and current data for describing processes. Several databases function in the automated system. They have a common format and their internal classifications for convenient work with thousands of positions.

In a single database of counterparties, which contains the ‘dossier’ of suppliers, contractors, customers, participants are divided into categories at the choice of the company, from which target groups are formed.

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If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

Program for system of service