Urutonde: 4.9. Umubare w'amashyirahamwe: 24

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM yo gucunga abakozi

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo porogaramu hamwe namahugurwa yoguhuza
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  Amabwiriza yimikorere ya porogaramu no kuri verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

CRM yo gucunga abakozi, mbere ya byose, nuburyo bwiza bwo kugenzura ibikorwa byabakozi ba sosiyete: kuva kubaha imirimo yakazi kugiti cyabo no kurangiza no gukurikirana ibipimo byiza. Byongeye kandi, ibintu nkibi, nkitegeko, akenshi bigufasha kwishyura umushahara uhagije kandi ukwiye, kuko muriki gihe birashoboka ko uzirikana imikorere ya buri muyobozi kugiti cye nintererano ye ya nyuma mugukemura ibibazo byose. Gukoresha cyane sisitemu, birumvikana, birashobora kugira ingaruka nziza kumiterere ya serivisi zabakiriya, kubera ko kubwibyo bizashoboka rwose guhora uzirikana ibihe byinshi, ibihe, ibisobanuro nibindi bintu .

Muburyo bugezweho bwa CRM kubuyobozi bwabakozi, sisitemu yibaruramari rusange ihora ifata umwanya wihariye. Ikigaragara ni uko ibicuruzwa bya IT biranga USU ubu bihuza ibintu byose bikenewe bifatika bikora neza mugukemura ibibazo byingenzi mumuryango uwo ariwo wose + bifite politiki ishimishije kandi nziza. Iheruka nibyiza kuko itanga amahirwe yo kuzigama amafaranga menshi bityo ntukoreshe umutungo winyongera muburyo busanzwe buhenze bwibintu bitandukanye bitagira iherezo.

Ikintu cya mbere uzashobora gukora hamwe na gahunda za USU nukwandikisha byimazeyo abayobozi bose, abayobozi, abayobozi nabaterankunga bakorera muri sosiyete. Byongeye kandi, mugihe cyo kurangiza ubu buryo, bizashoboka kwandika byombi amakuru yumuntu ku giti cye nandi makuru (nimero za terefone, agasanduku ka e-imeri, aderesi zo guturamo, Skype, amazina, amazina, amazina), hanyuma ugashyiraho urwego rwubuyobozi ninshingano. . Ihitamo rya kabiri ryokwemeza uburyo bwo kubona module na dosiye zimwe, nikintu gikomeye cyane mugushikira gahunda yimbere yatekerejwe neza: ubu abakoresha bazemererwa gusa izo nyandiko namakuru bazaba bafite uruhushya rutaziguye rwubuyobozi bukuru.

Ikintu cya kabiri gishobora gukorwa ni uguhishura uko ibintu byifashe bijyanye n'imikorere ya buri mukozi wawe cyangwa abakozi bawe. Kugirango ukore ibi, sisitemu itanga raporo nyinshi zamakuru, imbonerahamwe y'ibarurishamibare, ibishushanyo mbonera hamwe n'ibishushanyo birambuye. Hamwe nubufasha bwabo, bizoroha kubimenya: umubare wagurishijwe wakozwe numuyobozi umwe cyangwa undi, kuri ubu werekana ibisubizo byiza mugusohoza imirimo iyo ari yo yose, ibicuruzwa bigurishwa cyane, ninde mukozi ufite byinshi ibitekerezo byiza kubakiriya, nibindi .d.

Iterambere rya gatatu ryingenzi mu micungire yumuryango rizaba automatike yimikorere isanzwe nuburyo bukoreshwa. Nkigisubizo, ubwo bwoko bwimirimo yashoboraga kwibagirana cyangwa kwirengagizwa bizahora bigenzurwa kandi bigakorwa neza, kuko uburyo butandukanye bwikora buzinjira mubikorwa. Iyi nyungu izaganisha ku kuba gahunda y'ibaruramari, aho kuba abakozi, izashyigikira amakuru ashingiye kuri serivisi, igatangaza ingingo na lisiti y'ibiciro ku rubuga rwemewe rw'ikigo, kugenzura ukohereza ibikoresho na raporo, kohereza imeri. , gutunganya kugura ibicuruzwa nibicuruzwa.

Ninde uteza imbere?

Porogaramu yacu CRM ishyigikira neza indimi mpuzamahanga zizwi. Mu bihe biri imbere, ibi bizemerera gukoresha ibintu bitandukanye nk'ikirusiya, Kazakisitani, Ukraine, Ikiromani, Icyongereza, Icyesipanyoli, Igifaransa, Igishinwa, Ikiyapani, Mongoliya, Icyarabu.

Imigaragarire yashyizweho hitawe ku nyungu zibyiciro byose byabakoresha. Nkigisubizo, iterambere no gusobanukirwa nyuma yihame ryimikorere ya software ntibizagorana numubare munini wabakoresha bigezweho.

Nibiba ngombwa, uyikoresha arashobora gukora igenamiterere rya interineti kandi, ukoresheje ibikoresho byoroshye, hitamo inyandikorugero akunda gushushanya isura ya porogaramu.

Amahitamo mashya yo kwerekana menu ateganya kugabana amategeko asanzwe mubyiciro byumvikana hamwe nitsinda, igishushanyo kigezweho, buto ya buto yoroshye yo kureba raporo. Ibintu nkibi bizorohereza cyane inzira yo kumenyera amakuru no kunoza imyumvire yabakozi.

Ibaruramari ryubuyobozi muri gahunda ya CRM uhereye kubateza imbere ikirango cya USU bazafashwa na raporo nyinshi zamakuru. Turabashimiye, bizashoboka kugenzura byombi ibibazo byingenzi byubuyobozi no kugenzura ibikorwa byimari byikigo.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Imiyoborere yimbere nayo izoroha gukemura, kuva imbonerahamwe ireba abakoresha irashobora guhinduka. Imikorere ikurikira izaboneka hano: kwimura ibyiciro mubindi bice nahantu, kongera umwanya ufitwe numurongo, guhisha ibintu, guhuriza hamwe indangagaciro, kwerekana amashusho yerekana ibipimo bigezweho.

Birashoboka gutumiza verisiyo yihariye ya CRM, mugihe gitunguranye ubuyobozi bwikigo cyangwa umuryango ukeneye kubona software idasanzwe hamwe nibikorwa byihariye, amategeko nibisubizo: kurugero, gutangiza akazi katoroshye.

Porogaramu igendanwa itangwa kubakeneye gucunga isosiyete binyuze muri CRM kubikoresho bya tekiniki bigezweho nka terefone zigendanwa, iphone, tableti, nibindi. Igitangaje, yongeyeho ibikoresho byubufasha, bikwiranye nibikoresho byashyizwe ku rutonde.

Ishakisha ryambere algorithms bizihutisha gushakisha amakuru afatika, uhite werekana inyandiko ibihumbi, utange ibipimo byinshi nibipimo byo gukora ibikorwa nibikorwa bijyanye.

Kumurika inyandiko zifite amabara atandukanye nigicucu bizorohereza cyane inzira yo kumenya amakuru muri CRM, kubera ko ingingo nyinshi zizaba zifite itandukaniro risobanutse, risobanuwe. Kurugero, abakiriya bafite inshingano zumwenda barashobora guhinduka umutuku cyangwa ubururu.

Tegeka cRM yo gucunga abakozi

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM yo gucunga abakozi