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Group of programs: Business automation
System for cleaning services
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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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Who is the developer?
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The perfect system for cleaning services is nothing more than the USU-Soft system, which automates all processes associated with cleaning services to one degree or another - ordering, provision of resources, control over execution, even quality assessment, and also customer acquisition and retention. Thanks to the automated program, the organization that provides them increases its efficiency by reducing labor costs, accelerating work operations. This leads to an increase in the volume of finished cleaning services and, accordingly, profits. There is a tendency in the market to increase the demand for high-quality cleaning services.
Therefore, taking into account the high competition, the organization should be able to improve the quality of service, performance with the same ratio of production resources that are at the moment and without additional costs, which should be further reduced to become more competitive. The program allows you to accomplish all of these tasks and do much more. Cleaning services, the program for which is presented in this article, differ little from competitive offers in terms of assortment, but they can be completely different in terms of the quality of performance, which the client is primarily interested in.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-05-18
Video of the system for cleaning services
This video can be viewed with subtitles in your own language.
There are several methods of assessing quality, including those approved by the industry standard, but the client wants the cleaning services to be provided to match the perfect idea of quality. Therefore, working with a client, identifying his or her needs and preferences is part of the provision of cleaning services, since knowing the client's requests for the quality of performance, one can be ready for them before starting work. Therefore, the program immediately offers to work with customers using the best format of interacting with them and storing valuable information about them - a CRM system.
The CRM software of cleaning services allows you to manage relationships with a client using several convenient tools. First of all, it is the systematization of information about each in a "personal file", if you can call that a profile, established for each client, where the CRM software of cleaning services collects the entire archive of interaction from the moment the client registered in the program. All contacts are sorted by dates when the call was made, an email was sent, a meeting was organized and the next order was made, a mailing list with offers was organized.
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When starting the program, you can select the language.
Who is the translator?
Khoilo Roman
Chief programmer who took part in the translation of this software into different languages.
The CRM system conducts its own monitoring of customers, choosing by the dates of the last contacts those who should be reminded about cleaning services or sent a personal message. And every day, the CRM system makes a list of such subscribers, distributing the volume among managers involved in attracting new customers, and strictly controls the execution and, sends a reminder of the mandatory completion of the task. Such regularity of contacts, supported by the CRM system, allows you to organize a fairly productive interaction with everyone, study their preferences, requests, as well as clarify past experience with another cleaning organization and draw up an individual offer that will be difficult to refuse. The CRM system offers to implement work planning with each client, notifying in advance about the planned contact, which is convenient, first of all, to the management. It allows you to control the employment of subordinates, see the entire volume of planned work and add your tasks to such a plan. At the end of the reporting period, the CRM system draws up a report on what was planned and what exactly was done, indicating in it each employee involved in this planning.
On the basis of such a report of the system, the management evaluates the personnel - according to the difference between the fact and the plan in the volume of tasks, and such an assessment of effectiveness is quite objective. The system of cleaning services allows you to study the behavioral characteristics of each client, thanks to the formed archive of relationships and regular analysis of his or her activity for each period. The system forms a summary with the analysis of all customers by the end of the period with the dynamics of changes in indicators for several previous periods. This allows you to study consumer demand for cleaning services for long periods of time, identifying new trends by seasons, by categories of work and by places of provision. This allows you to plan the next period taking into account the statistics obtained, which, of course, will have a positive effect, since it is possible to predict the results with a high degree of probability.
Order the system for cleaning services
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
The program will be installed
If the program is purchased for 1 user, it will take no more than 1 hour
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Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
System for cleaning services
Another remarkable quality of the CRM system is the organization of all sorts of mailings in the SMS and e-mail format, which go directly from the CRM to the contacts presented in it. The texts for such shipments are embedded in the system in advance and satisfy any mailing request in terms of their assortment, which can be implemented in several forms - in bulk, personally, and target groups, since the CRM system introduces a classification of customers into categories from which target groups can be composed. Employees keep joint records in the system of cleaning services without conflict of saving. This promises a multi-user interface that solves the access problem. The system of cleaning services is distinguished by a simple interface and easy navigation, so it is available to all users, regardless of skill level. It is important for the system of cleaning services that employees of different profiles and status post information in it, since diverse information gives a correct description. Timely input of primary and current information received in the process of performing tasks and their reliability - this is the only responsibility of employees in this system.
Each employee works in personal electronic forms, where all his or her information is stored; even if corrected and deleted information is subject to accounting. The available volume of service information corresponds to the level of competence of the employee; the separation of rights allows you to reliably preserve the confidentiality of service information. Employees can choose an individual design of the workplace through a special scroll wheel on the screen; the interface offers more than 50 color-graphic options. Personalization of the workplace is an alternative to the unification of electronic forms in which employees work and which are introduced to speed up the data entry procedure.
The system of cleaning services includes such databases as the order database, nomenclature, invoice database, and a user database. All databases have one organizational structure for the purpose of unification, which saves staff time when performing different tasks and, most importantly, the time spent in the system. The system of cleaning services automatically performs all calculations, including the calculation of piecework wages of users, taking into account the registered ready-made tasks. All user activity is reflected in working electronic forms, so it is not difficult to thin the volume of work; this increases the activity of personnel in data registration. The system of cleaning services automatically calculates the cost of all orders. When using the program, there is no subscription fee. The existing set of functions and services can be expanded as needs grow. This, however, will require new investments.