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Mapulogalamu USU

CRM ya malo azisangalalo

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CRM (yomwe imayimira dongosolo la Customer Relationship Management) yowerengera malo azisangalalo ndi imodzi mwazinthu zomwe USU Software idapangidwira malo azisangalalo omwe luso lawo ndikupereka chithandizo chamtundu uliwonse wamaphunziro m'njira zosiyanasiyana ndi pamlingo uliwonse. Malo osangalalira, omwe CRM yake yachisangalalo imapereka chisangalalo munthawi ya CRM yosangalatsa, imasunga mbiri ya makasitomala ake mosalephera - poganizira msinkhu wawo, momwe aliri (ngati kukhazikitsidwa kukuchita nawo zosangalatsa zamasewera), imakhazikitsa ulamuliro pa kupezeka kwawo, magwiridwe antchito, chitetezo, kulipira kwakanthawi ku likulu la zisangalalo ndi zina zambiri.

CRM yowunikira malo azisangalalo imakupatsani mwayi wosinthira njira zowerengera ndalama ndikuwongolera mitundu yamabizinesi omwe atchulidwawa, potero amachepetsa mtengo wogwira anthu pochita zinthu zantchito ndi zachuma, zowerengera ndalama - zochitika zachuma, ndi ogwira ntchito - pophunzira , popeza pano ntchito yofotokozera imafunikira kuwonongera nthawi yocheperako, ndipo kuwunika kwa maphunziro kumachitika zokha - kutengera zolemba zomwe wogwira ntchito amalemba mu zolemba zake zamagetsi mkalasi. Kuwerengera malo azisangalalo mu USU automation CRM ndikofanana ndi kuwerengera malo ophunzitsira, palibenso kusiyana - mawonekedwe amtundu wazosangalatsazo adzaganiziridwa pakukhazikitsa CRM, motsatana, zamagetsi mafomu nawonso azisiyana, malingana ndi tanthauzo lake.

CRM yolembetsa makasitomala amalo azisangalalo ili ndi zambiri zazakasitomala ndi zokumana nawo za makolo awo (ngati makasitomala ali ochepera zaka 18), kuphatikiza chidziwitso cha zosowa za kasitomala, zomwe amakonda, komanso kulandila zatsopano, khama, zina zamankhwala, ngati zilipo, popeza izi zitha kukhala zofunikira kwambiri pakuphunzira, chifukwa chake zimafunikira kuwongolera maphunziro ndi ndemanga zoyenera, malipoti pomwe akwaniritsidwa. CRM ya malo azisangalalo ndi imodzi mwanjira zabwino kwambiri zolembetsera ndikusunga izi, zimakupatsani mwayi wopanga mbiri yathunthu yamakasitomala, poganizira zofuna zawo ndi pempho lawo, ngati, zowonadi izi, zili munkhokwe ya CRM. Kuti ikakhalepo, CRM imapereka mafomu apadera olembetsera mwana malo ovomerezeka, zina zonse zomwe makasitomala awona zimalembedwa panthawi yophunzitsidwa - mawonekedwe awo ndi abwino kuwonjezera zisonyezo zatsopano ndi ndemanga, osatenga nthawi ya ogwira ntchito, popeza adakonzekera izi. Limbikitsani njira yolowera zidziwitso.

Kodi wopanga ndi ndani?

CRM yowerengera malo azisangalalo, yomwe imatha kutsitsidwa kwaulere pulogalamu ya USU patsamba lathu lovomerezeka, imapanga magawo angapo owunikira njira zosangalatsa - pazosangalatsa zilizonse, pali nkhokwe yosiyana, yomwe imalemba zomwe ikulamulidwa. Pansi pazolembetsa, kuwongolera zolipirira kwakonzedwa, chifukwa chake, maulendo amalembedwa pano - kuchuluka kwa magawo olipiridwa kuyandikira kumapeto, CRM imatumiza chizindikiritso kwa ogwira nawo ntchito powalemba zolembetsazi mofiyira. Nomenclatureyo imayang'anira kuwongolera zinthu zomwe malo osamalira ana akufuna kuchita ngati gawo la maphunziro ake a CRM, ndipo amalemba - zinthu zina zikatha, kuwerengera kosungira katundu kumawonetsanso anthu omwe akupereka, ndikutumiza fomu yofunsira ku Wogulitsa amene akusonyeza kuchuluka kwa chinthucho. Pazosungira ma invoice, pali zolembedwa zolembedwa zakusuntha kwa katundu, mumndandanda wa anthu ogwira nawo ntchito, kuwongolera zochitika za ogwira ntchito kumayendetsedwa ndipo ntchito zomwe agwirapo ntchito zalembedwa, mndandanda wazogulitsa umayang'anira kugulitsa zinthu zosangalatsa, kulola inu kuti mudziwe kuti ndi ndani ndi katundu uti amene adasamutsidwa kapena kugulitsidwa.

CRM ya malo azisangalalo imasunga zotsatira za kuphunzira za kasitomala aliyense m'mbiri yawo, ndikumaphatikizira zikalata zingapo zotsimikizira zomwe wakwanitsa, maphunziro ake, mphotho, ndi zilango zake - zisonyezo zonse zabwino zimachokera pazotsatira zamaphunziro zomwe zingapezeke pano. CRM yowongolera malo azisangalalo imapereka njira zingapo zowonetsetsa kuti malo azisangalalo zakunja ndi zamkati muzisangalalo. Komabe, kukonzekera malipoti owongolera pafupipafupi ndiudindo wa CRM.

Kuwerengetsa koyenera kwa makasitomala amalo azisangalalo kumapereka mwayi wowongolera maphunziro pomwepo, popeza malipoti osanthula zikhalidwe ndi zowerengera, zopangidwa ndi zopempha zaumwini komanso kumapeto kwa nthawi ya lipoti, zimakupatsani mwayi wofufuza momwe zinthu ziliri munthawi yazosangalatsa ndikupanga zosintha zofunikira. Mwachitsanzo, lipoti la aphunzitsi likuwonetsa omwe ali ndi zosangulutsa zambiri zomwe zalembetsedwa, omwe sanalandiridwe kwambiri, omwe ndandanda yawo ndiyopanikiza kwambiri, komanso omwe amabweretsa phindu lalikulu. Kuchuluka kwa makasitomala atsopano komanso kusungidwa kwa omwe alipo kale kumadalira ogwira ntchito yophunzitsa, lipoti lotere limapangitsa kuti athe kuwunika moyenera ntchito ya wogwira ntchito aliyense pakupanga phindu, kuthandizira abwino kwambiri ndikusiya osakhulupirika.

Tsitsani mtundu wa makina

Mukamayambitsa pulogalamuyi, mutha kusankha chilankhulo.

Kodi womasulirayo ndi ndani?

CRM imadzipangira payokha magawo amakalasi muwindo lazenera - chiwonetserochi chimachitika m'makalasi, mkalasi iliyonse, ndandanda imawonetsedwa masana, sabata, ndi ola.

Ngati pali kasitomala pagulu yemwe ayenera kulipira maphunzirowa kapena kubweza mabuku omwe adatengedwa panthawi yamaphunziro, gulu lomwe lili mgululi lidzakhala lofiira. Msonkhanowu ukachitika, pamakhala chizindikiritso chomwe chidachitika, pamaziko awa, ntchito imodzi kuchokera pantchito yolipidwa imalembedwa kuchokera pagulu lonse lolembetsa.

Zambiri zokhudzana ndi ntchitoyi zimatumizidwa ku nkhokwe za ogwira ntchito ndipo zimajambulidwa mu fayilo ya wogwira ntchitoyo, kutengera zomwe adapeza, adzapatsidwa mphotho. CRM imangochita kuwerengera konse - kuwerengera ndalama zolipiridwa kwa ogwira ntchito, kuwerengera mtengo wamakalasi, kuwerengera misonkho osalunjika pamaphunziro. Kuwerengera kwamawokha kumapereka kukhazikitsa kotsika mtengo komwe kumachitika koyambirira kwa CRM, komwe kumakupatsani mwayi wofotokozera phindu lililonse pantchito iliyonse. Kuwerengetsa kumeneku kumatheka chifukwa cha kupezeka kwazomwe zimakhazikika muzochita zosangalatsa, zomwe zimakhala ndi zikhalidwe ndi mikhalidwe yazosangalatsa.

Konzani crm yazosangalatsa

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CRM ya malo azisangalalo