Urutonde: 4.9. Umubare w'amashyirahamwe: 943

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

Sisitemu ya CRM

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo porogaramu hamwe namahugurwa yoguhuza
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  Amabwiriza yimikorere ya porogaramu no kuri verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Mu myaka yashize, sisitemu ya CRM isosiyete yabaye igisubizo kiboneye cyo guteza imbere ubucuruzi, gushiraho umubano mwiza nabafatanyabikorwa ndetse nabatanga isoko, hamwe nabakiriya, gushiraho amatsinda agamije, kwishora mubutumwa bwo kwamamaza, nibindi. Ibipimo byamasosiyete bihuye neza niterambere. amahame ya CRM, kongera ibicuruzwa, gukurura abakiriya bashya, kongera ubudahemuka. Munsi yiyi mirimo yose, igitabo cyihariye kiratangwa, kitagoye kubyumva.

Sisitemu ya CRM yubucuruzi yatunganijwe ninzobere muri Universal Accounting System (USA) hibandwa ku mikorere n’imikorere kugirango ibisubizo byambere bitazaba birebire, kandi ishingiro ryumuteguro nubuyobozi bizahinduka cyane. Ntiwibagirwe kubushobozi bwo gucunga imiyoboro yibigo, mugihe imiterere imwe ishinzwe kugurisha, indi ikora ibicuruzwa (kugura), icya gatatu kiyobora inzira kandi kigategura ejo hazaza. Izi ngingo zose zirashobora gufatwa mugenzurwa na gahunda.

Ibitabo bya CRM byateguwe gukusanya amakuru yuzuye kubakiriya. Ibiranga biterwa rwose na politiki yibigo. Amakuru arashobora gutondekanya, amatsinda yintego arashobora gushirwaho kugirango abashe gukora ubucuruzi, gukora iyamamaza rigamije kwamamaza no kwamamaza. Ibibazo byitumanaho mubigo birimo kugenzura abakozi, guhuza hanze nabafatanyabikorwa mubucuruzi nabakiriya. Urutonde rworoshe kwerekana, kumenya imbaraga nintege nke, kwerekana ejo hazaza, kwiga imibare irambuye.

Ntabwo ari ibanga ko ayo masosiyete n’imiryango ishaka kwishora mu butumwa bwohererezanya ubutumwa bugufi, gushimangira umwanya wa CRM, kohereza ubutumwa bwihariye n’imbaga rusange, guteza imbere ubucuruzi bwabo, buhoro buhoro kumenya serivisi nshya no kwakira raporo zisesenguye zihutira kubona Sisitemu. Inzego zose zamasosiyete ntizibanda gusa kuri SMS-imeri. Sisitemu ya CRM iragufasha kandi kwita kubindi bice byubucuruzi, amatsinda agamije, ibipimo byerekana ibicuruzwa na serivisi, kugurisha no kwinjiza ububiko, iteganyagihe ryimari mugihe runaka.

Akenshi ibipimo byamasosiyete byubatswe hafi ya CRM. Hafi ya buri shyirahamwe ryumva akamaro ko gutumanaho neza nabakiriya, ubushobozi bwo gutondekanya amakuru yisesengura n’ibarurishamibare, byanze bikunze bizamura ireme ryubuyobozi. Noneho ntihabuze sisitemu yo gukoresha. Urashobora guhitamo hafi igisubizo icyo ari cyo cyose, ukurikije umwihariko wibikorwa, urwego rwibikoresho byikoranabuhanga, imirimo yihariye n'intego z'igihe kirekire. Turasaba kutabura igihe cyibizamini byo gukora no gukuramo verisiyo yerekana ibicuruzwa.

Ninde uteza imbere?

Sisitemu igenzura iterambere ryubucuruzi bwibigo kumpamvu zingenzi za CRM, imikoranire nabakiriya nabafatanyabikorwa, ibikorwa byo kwamamaza no kwamamaza.

Hafi ya buri kintu cyose cyibikorwa byumuryango bigenzurwa na sisitemu ya sisitemu. Mugihe kimwe, byombi nibikoresho byongeweho (byishyuwe) birahari kubakoresha.

Nibyoroshye gushiraho imenyekanisha kubikorwa bikomeye kugirango ukurikirane byoroshye ibyabaye.

Cataloge idasanzwe ikubiyemo umubano nabafatanyabikorwa mubucuruzi, abatwara, abatanga isoko naba rwiyemezamirimo.

Amahitamo y'itumanaho ya CRM arimo ubutumwa bwihuse kandi bwinshi. Urashobora kohereza amakuru yibigo, kwamamaza / kumenyekanisha ibicuruzwa na serivisi.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Kubakiriya runaka (cyangwa abafatanyabikorwa mubucuruzi), urashobora gutegura igikorwa icyo aricyo cyose. Sisitemu ikurikirana imikorere yimikorere. Hita utanga ibisubizo.

Niba ibipimo byinjira byagabanutse bitunguranye, ibikorwa byabakiriya byagabanutse, noneho imbaraga zizerekanwa muri raporo yubuyobozi.

Mubishoboka, urubuga rushobora guhinduka ikigo kimwe cyamakuru kumashami yose, ububiko, aho kugurisha n'amashami.

Sisitemu ntabwo yandika gusa ibipimo byimirimo yibigo mu cyerekezo cya CRM, ahubwo inagenzura imigendekere yimari yimiterere yimiterere, ibara inyungu nibisohoka, kandi iteganya ibipimo bizaza.

Ntabwo byumvikana gutobora hejuru yabakiriya igihe kinini hanyuma winjire mumwanya umwe murimwe mugihe hari urutonde rukwiye kurugero rwagutse. Amahitamo yatumijwe arahari.

Tegeka sisitemu ya CRM

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

Sisitemu ya CRM