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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi
I-CRM yesevisi yokulethwa
- I-copyright ivikela izindlela ezihlukile zokuzenzakalela kwebhizinisi ezisetshenziswa ezinhlelweni zethu.
I-copyright - Singabashicileli besofthiwe abaqinisekisiwe. Lokhu kuboniswa ohlelweni lokusebenza uma usebenzisa izinhlelo zethu nezinguqulo zedemo.
Umshicileli oqinisekisiwe - Sisebenza nezinhlangano emhlabeni wonke kusukela kwamabhizinisi amancane kuya kwamakhulu. Inkampani yethu ifakiwe kurejista yamazwe ngamazwe yezinkampani futhi inophawu lwe-electronic trust.
Uphawu lokuthembela
Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?
Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.
Xhumana nathi lapha
Ungaluthenga kanjani uhlelo?
Buka isithombe-skrini sohlelo
Buka ividiyo mayelana nohlelo
Landa inguqulo yedemo
Qhathanisa ukucushwa kohlelo
Bala izindleko zesofthiwe
Bala izindleko zefu uma udinga iseva yefu
Ubani umthuthukisi?
Isithombe-skrini sohlelo
I-CRM yesevisi yokuletha ibhekwa njengethuluzi elingcono kakhulu lokusebenzelana namakhasimende ku-software Universal Accounting System, eyenza ngokuzenzakalelayo izinqubo zangaphakathi kusevisi yokulethwa, ngaleyo ndlela yehlise izindleko zabasebenzi zokubhalisa nokuzilethela ngokwayo. Futhi isevisi, yona, ithola amakhasimende anelisekile ngokudiliva futhi ngenxa yalokho athembekile kuyo. Uhlelo lwe-CRM lwensizakalo yokulethwa luyifomethi elula yokugcina idatha kuklayenti ngalinye, ama-oda alo, izidingo nezintandokazi, futhi lihlinzeka ngezinsizakalo zalo zokwandisa umsebenzi wamakhasimende, ukuheha ama-oda amasha okulethwa.
Ngendlela, uhlelo lwe-CRM lwenkonzo yokulethwa lwenza ukuqapha kwansuku zonke kwamakhasimende ngezinsuku zakamuva zoxhumana nabo futhi lwenza uhlu lwalabo okufanele baxhumane nabo kuqala - thumela isikhumbuzo sokulethwa okuhleliwe, ukunikeza okunye, okukhangayo kakhudlwana. izimo zokulethwa noma ukwazisa ngamasevisi amasha wesevisi. Uhlu lusatshalaliswa phakathi kwabasebenzi benkonzo futhi ukuqaliswa kwalo kulawulwa ngokuzenzakalelayo uhlelo lwe-CRM - uma othintana naye engenzekanga, ngoba uhlelo lwe-CRM alutholanga ulwazi ngomphumela, okufanele luthunyelwe isisebenzi ngaphandle kokwehluleka ngemuva kwesenzo esenziwe. , uhlelo lwe-CRM luzokhumbuza umphathi ngomsebenzi ohlulekile. Ukujwayela koxhumana nabo kuthuthukisa ikhwalithi yokusebenzisana futhi kuholela kumthamo omkhulu wokuthengisa kusevisi yokulethwa.
Uhlelo lwe-CRM luwusizo futhi ngoba lukuvumela ukuthi udwebe uhlelo lokusebenza lweklayenti ngalinye, ucabangele izicelo zalo futhi uqaphe ukwenziwa kwalo ngemodi ezenzakalelayo, futhi ekupheleni kwesikhathi sokubika, lilungiselela umbiko ngamunye. umphathi ngokwehlukana, ekhombisa umehluko phakathi kwamacala ahleliwe nalawo aqediwe ngempela. Lo mbiko wenza kube nokwenzeka ukuhlola ukusebenza ngempumelelo komsebenzi ngamunye ngokwehlukana kanye nensizakalo yokulethwa kwayo iyonke. Ohlelweni lomsebenzi ofanayo odwetshwe ohlelweni lwe-CRM, abaphathi bangangeza imisebenzi yabo futhi balawule ukwenziwa komsebenzi, isikhathi sabo kanye nekhwalithi.
Ngaphezu kwalokho, uhlelo lwe-CRM lwenza eminye imisebenzi eminingi ewusizo. Isibonelo, lapho uhlela insizakalo yokulethwa kwe-SMS, okuhloswe ngayo ukugcina ukuxhumana okuphumelelayo namakhasimende, kwanele ukucacisa imingcele yezithameli eziqondiwe zokuthumela imiyalezo, kucatshangelwa okuqukethwe kokukhangisa kanye / noma umcimbi wezindaba, futhi uhlelo lwe-CRM luzohlanganisa ngokuzimela uhlu lwababhalisi abawela ngaphansi kwalezi zimiso, futhi luzobathumelela imilayezo ngokuzimela, nokho, kucatshangelwa ukuthi ingabe lukhona yini uphawu kuphrofayela yabo mayelana nemvume yokwamukela lezo zincwadi. Lolo phawu kufanele lube khona ohlelweni lwe-CRM ukuze kubhekwe izifiso zamakhasimende ayo futhi kugcinwe izithakazelo zawo. Imibhalo yama-imeyili igcinwa efayeleni lomuntu siqu lobhalisile ngamunye, ngaleyo ndlela kwakha umlando wobudlelwano futhi kuqedwe ukuphindwaphindwa kolwazi oluvela kusevisi yokudiliva.
Kumele kuqashelwe ukuthi ohlelweni lwe-CRM, amakhasimende ahlukaniswe ngezigaba ezibonisa izimfanelo zabo ezijwayelekile, kuyilapho ukuhlukaniswa kukhethwa insizakalo yokulethwa ngokwayo, ngokuya ngokuthanda kwayo, i-classifier ixhunywe ohlelweni lwe-CRM ngefomethi ye-ehlukile. ikhathalogi. Lesi sigaba sivumela insizakalo yokulethwa ukuthi ihlele umsebenzi namaqembu okuhlosiwe, okwandisa ngokushesha izinga lokusebenzisana futhi konga isikhathi sabasebenzi, ngoba ukunikezwa okufanayo, kucatshangelwa izakhiwo zeqembu, kungathunyelwa hhayi kuklayenti elilodwa, kodwa kubo bonke. amakhasimende anezicelo ezifanayo ngesikhathi esisodwa. Kufanele futhi kuqashelwe ukuthi imibhalo yokuqukethwe okuhlukile yakhelwe ohlelweni oluzenzakalelayo ikakhulukazi ngezizathu zokukhangisa kanye nolwazi lwenkonzo, okungenzeka ibe nayo, okwenza kube nokwenzeka ukusheshisa inqubo yokuhlela ukuthunyelwa kweposi ku-CRM, ukuthumela imiyalezo. .
Ikhwalithi ekahle ye-CRM - namathisela noma yimiphi imibhalo kumaphrofayela ekhasimende, okukuvumela ukuthi ube nengobo yomlando ephelele yokusebenzisana kusukela ngesikhathi ikhasimende libhalisiwe ku-CRM, eyenziwa lapho liqala ukuxhumana nesevisi. Lapho ubhalisa ngefomu elikhethekile, idatha yomuntu siqu ifakiwe, okuhlanganisa othintana nabo, kanye nolwazi oluvela lapho iklayenti lifunde khona ngenkampani ngokwalo licacisiwe, okusivumela ukuthi siphenye ukusebenza kahle kwamathuluzi okuthengisa asetshenziswa isevisi lapho iphromotha izinsizakalo zayo. Ulwazi oluningiliziwe lungangezwa ku-CRM kamuva - njengoba ubudlelwano buthuthuka.
Ifomethi yesistimu ye-CRM isekela amafomethi azo zonke ezinye izingosi zolwazi ezisebenza ohlelweni oluzenzakalelayo - lawa ama-invoyisi, ama-oda, umugqa womkhiqizo, i-courier database, njll. ngokwehlukana, ngokusho komugqa ophezulu okhethiwe. Imininingwane imelelwa amathebhu ahlukene, lapho ngaphakathi ngalinye kunohlu olunemininingwane yalokho okuhlobene nokuqukethwe kwalo, ukuguqulwa phakathi kwamathebhu kwenziwa ngokuchofoza okukodwa.
Ukufakwa kohlelo lwenziwa ngabasebenzi base-USU ukude ngokuxhumeka kwe-inthanethi, indawo yekhasimende ayinandaba, kodwa izifiso nezicelo zakhe zihamba phambili futhi ziyacatshangelwa lapho kusetha uhlelo namafomu e-elekthronikhi.
Ubani umthuthukisi?
Akulov Nikolay
Uchwepheshe kanye nomklami omkhulu obambe iqhaza ekwakhiweni nasekuthuthukisweni kwale software.
2024-05-14
Ividiyo ye-crm yesevisi yokulethwa
Ukuzenzakalela kwesevisi ye-courier, okuhlanganisa neyamabhizinisi amancane, kungaletha inzuzo enkulu ngokuthuthukisa izinqubo zokulethwa nokunciphisa izindleko.
Ngokubalwa kokusebenza kwama-oda nokubalwa kwemali okuvamile enkampanini yokulethwa, uhlelo lokulethwa luzosiza.
Ukubalwa kwemali kokulethwa kusetshenziswa uhlelo lwe-USU kuzokuvumela ukuthi ulandelele ngokushesha ukugcwaliseka kwama-oda futhi wakhe umzila weposi.
Gcina umbhalo walokho ukulethwa kwezimpahla usebenzisa isixazululo esiphrofeshinali esivela ku-USU, esinokusebenza okubanzi nokubika.
Isofthiwe yesevisi ye-courier ikuvumela ukuthi ubhekane kalula nezinhlobonhlobo zemisebenzi futhi ucubungule ulwazi oluningi kuma-oda.
Ukubalwa kwezimali okugcwele kwesevisi ye-courier ngaphandle kwezinkinga nokuhlupheka kuzonikezwa isofthiwe evela enkampanini ye-USU enokusebenza okuhle nezici eziningi ezengeziwe.
I-automation yokulethwa eyenziwe kahle ikuvumela ukuthi uthuthukise umsebenzi wezithunywa, ukonga izinsiza nemali.
Uhlelo lokulethwa likuvumela ukuthi ulandelele ukugcwaliseka kwama-oda, futhi ulandelele izinkomba zezezimali zenkampani yonke.
Landa inguqulo yedemo
Uhlelo lokulethwa kwezimpahla likuvumela ukuthi uqaphe ngokushesha ukwenziwa kwama-oda ngaphakathi kwesevisi ye-courier kanye nokuhanjiswa phakathi kwamadolobha.
Uhlelo lwe-courier luzokuvumela ukuthi uthuthukise imizila yokulethwa futhi wonge isikhathi sokuhamba, ngaleyo ndlela wandise inzuzo.
Uma inkampani idinga ukubalwa kwezimali ngezinsizakalo zokulethwa, khona-ke isixazululo esingcono kakhulu kungaba isoftware evela ku-USU, enokusebenza okuthuthukile nokubika okubanzi.
Uhlelo luhlukaniswa ngesixhumi esibonakalayo esilula nokuzulazula okulula, okwenza kube lula ukuluqonda ngokushesha kubasebenzi benkonzo yeposi abangenawo amakhono nolwazi lwekhompyutha.
Umsebenzi wabasebenzi bomugqa ikuvumela ukuthi uthole ulwazi lwamanje ngokuqondile ezindaweni zokukhiqiza, okwenza kube nokwenzeka ukuqapha kangcono isimo sokusebenza.
Ukuze wenze uhlelo lube ngelakho kukhompuyutha yomsebenzisi ngamunye, kunezinketho ezingaphezu kuka-50 zokuklama isikhombimsebenzisi, isisebenzi sikhetha noma iyiphi ukuze sakhe isimo sengqondo.
Isisebenzi esithole imvume yokusebenza ohlelweni sinikezwa ukungena ngemvume komuntu siqu kanye nephasiwedi, okwenza isikhala solwazi esihlukile kuye.
Ukusebenza endaweni ehlukile yolwazi kudinga ukuthi isisebenzi sizibophezele mathupha ngekhwalithi yolwazi oluthunyelwe kanye nokufaneleka kokubekwa kwalo.
Oda i-crm yesevisi yokulethwa
Ukuthenga uhlelo, vele usishayele noma usibhalele. Ochwepheshe bethu bazovumelana nawe ekucushweni kwesofthiwe efanele, balungise inkontileka kanye ne-invoyisi ukuze ukhokhe.
Ungaluthenga kanjani uhlelo?
Uhlelo luzofakwa
Uma uhlelo luthengelwa umsebenzisi ongu-1, ngeke kuthathe isikhathi esingaphezu kwehora elingu-1
Thenga uhlelo eselenziwe ngomumo
Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso
Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!
I-CRM yesevisi yokulethwa
Uma ulwazi olusebenzayo lungena ngokushesha ohlelweni, kulapho kukhuphuka khona ukunemba kwezinkomba ezibalwa kabusha isikhathi ngasinye lapho idatha itholwa futhi ikhombisa isimo samanje.
Izisebenzi zisebenza ngamafomu e-elekthronikhi yomuntu siqu aklanyelwe izinjongo ezihlukene - lawa amafomu akhethekile okufaka idatha eyisisekelo, amajenali omsebenzi, imibiko.
Isisebenzi sibhala yonke imisebenzi eyenziwa ngendlela ehambisana nokuqokwa, ngesisekelo somthamo womsebenzi obhaliswe ngale ndlela, uzokhokhelwa iholo.
Uhlelo lwenza izibalo ezizenzakalelayo zayo yonke imisebenzi, ama-oda, izindleko futhi lunikeze ekupheleni kwenkathi uhlu lwemali enqwabelene yabasebenzi, ekhiqizwa kucatshangelwa ukubika kwabo.
Abaphathi balawula njalo ulwazi lwabasebenzisi, behlola imininingwane yabo ukuthi iyahambisana yini nesimo sangempela sezindaba, ikhwalithi kanye nesikhathi sokubulawa kwabo.
Uhlelo lunemisebenzi eminingana ezenzakalelayo, ngenxa yokuthi izinqubo eziningi zenziwa ngokushesha izikhathi eziningi futhi azidingi ukubamba iqhaza kwabasebenzi kuzo.
Umsebenzi wokucwaningwa kwamabhuku, ohlinzekwa kubaphathi ukusheshisa inqubo yokuhlola amalogi abasebenzisi, unikezela kuphela izindawo ezinedatha ebuyekeziwe kusukela ekubuyisaneni kokugcina.
Umsebenzi wokuqedela ngokuzenzakalela ukhiqiza ngokuzimela wonke amadokhumenti enkampani, kusukela kuphakheji ehambisana nalokhu kuya ezimpahleni ezilethiwe kuye emibikweni yezimali yanyanga zonke.
Umsebenzi wokungenisa unikeza ukudluliswa kwenani elikhulu ledatha kusuka kumafayela angaphandle kuya ohlelweni ngemodi ezenzakalelayo, okunciphisa isikhathi sokukhiqiza ama-invoyisi, njll.
Umsebenzi wokuhlaziya ukusebenza bukhoma unikeza inkampani imibiko yanyanga zonke ehlola zonke izinhlobo zomsebenzi, okuhlanganisa kokubili ukusebenza kahle kwabasebenzi kanye nenzuzo yomzila.