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Iqembu lezinhlelo: Ukuzenzakalelayo kwebhizinisi

Isoftware USU

CRM ekhemisi

Ushintsho olusheshayo.
Yini ofuna ukuyenza manje?

Uma ufuna ukujwayelana nohlelo, indlela eshesha kakhulu ukuqala ukubuka ividiyo egcwele, bese ulanda inguqulo yedemo yamahhala bese usebenza nayo ngokwakho. Uma kunesidingo, cela isethulo kwabesekela lobuchwepheshe noma ufunde imiyalelo.

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  Xhumana nathi lapha
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  Ungaluthenga kanjani uhlelo?
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  Buka isithombe-skrini sohlelo
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  Buka ividiyo mayelana nohlelo
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  Landa uhlelo ngokuqeqeshwa okusebenzisanayo
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  Iziqondiso ezisebenzayo zohlelo kanye nenguqulo yedemo
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  Qhathanisa ukucushwa kohlelo
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  Bala izindleko zesofthiwe
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  Bala izindleko zefu uma udinga iseva yefu
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  Ubani umthuthukisi?

Isithombe-skrini sohlelo

Uhlelo lwe-CRM lwekhemisi likuvumela ukuthi wenze ngokuzenzakalelayo imisebenzi yokukhiqiza, ugcine irekhodi eliphelele lokufika kwamakhasimende, kanye nokuhlaziya isidingo nokuthengisa. Uhlelo lwe-CRM olusezingeni eliphezulu lwekhemisi likuvumela ukuthi wenze ngokuzenzakalelayo umsebenzi wochwepheshe, ulawule zonke izinqubo ngokulungiswa kwesikhathi sokusebenza kanye nokwenza ngcono ikhwalithi yomsebenzi. Ngaphezu kwalokho, insiza akufanele ilawule ubudlelwano bamakhasimende kuphela futhi, kuze kufike ezingeni eliphezulu, ithuthukise zonke izinhlinzeko ekhemisi, isibonelo, ukugcinwa kwegama nokulawula imithi, izidakamizwa, inani kanye nekhwalithi, ukuhlaziya isidingo nokufingqa, kokubili kwezezimali kanye nokulawula. ukubika . Ngisho nangenzuzo ephansi, ukubalwa kwezimali nokulawula ekhemisi kunzima kakhulu, ngenxa ye-assortment enkulu kanye nesidingo sokufaka idatha enembile, ngokwenani, ikhwalithi, izinsuku zokuphelelwa yisikhathi, njll., Ngakho-ke, uhlelo oluzenzakalelayo alukwazi ukukhishwa. , ikakhulukazi esikhathini sethu lapho singekho isikhathi sokulinda nokumosha isikhathi. Phakathi kwezinhlobonhlobo zezinhlelo zokusebenza ezihlukene, kufanelekile ukugqamisa okuzenzakalelayo nokuphelele kuwo wonke umqondo wegama elithi Uhlelo lwe-CRM I-Universal Accounting System, enenqubomgomo yamanani entengo efinyelelekayo kanye nokungabikho okuphelele kwenkokhelo yokubhalisa, engaphansi izikhathi eziningana kuneminikelo efanayo. Kuyafaneleka futhi ukuphawula uhlelo olulula olungadingi izindleko ezengeziwe, ngenxa yokuntuleka kokuqeqeshwa kanye nezifundo. Izilungiselelo zokucushwa eziguquguqukayo, zivumelane nomsebenzisi ngamunye ngemodi yomuntu siqu, zinikeze iphakheji elidingekayo lamamojula namathuluzi ongawashintsha futhi wengeze.

Bonke abasebenzi basekhemisi bazobhaliswa ohlelweni lwe-CRM ngedatha yomuntu siqu, iphasiwedi kanye nokungena ngemvume, okufanele kufakwe ekungeneni ngakunye ukuze kuqinisekiswe imingcele yabo yomuntu siqu. Uhlelo lwe-CRM lwamakhemisi oluvela enkampanini ye-USU luhlukaniswa imodi yabasebenzisi abaningi, lapho abasebenzi (osokhemisi) bengakwazi ukulinda ukukhishwa kwesicelo, kodwa basebenze ndawonye, ngesikhathi, befaka ulwazi noma beluthola besebenzisa ukusesha okumongo. injini etholakala kuwo wonke umuntu. Kodwa i-database, lapho kufakwa khona lonke ulwazi olumayelana namakhasimende, ukuthengisa, njll., izoba nelungelo elithunyelwe lokulisebenzisa, elicabangela ulwazi mayelana nesikhundla esisemthethweni somsebenzi ngamunye, ukunqunywa kwemisebenzi kanye namalungelo okufinyelela. Le modi iyadingeka ukuze kugcinwe ulwazi luphephile futhi luvikelekile, okuthi, uma lwenziwe isipele, luqine futhi lube sezingeni eliphezulu. Ngokuhlanganiswa kwawo wonke amakhemisi nezindawo zokugcina impahla, ukuphathwa okukodwa kuyenzeka, kucatshangelwa ukulawula okugcwele nokuhlaziya imisebenzi yabasebenzi, ngokuthengiswa okubonakalayo namabhalansi emithi, ukubona isidingo nezilinganiso zesikhungo esithile. Futhi, uhlelo lwe-CRM luzohlonza amakhasimende avamile, awahlonze ngamapharamitha angaphandle, awafunde ngamadivaysi akhethekile emnyango wekhemisi. Lapho kubhaliswa amakhasimende, usuku nesikhathi kuzorekhodwa, kufakwe kudathabheyisi ehlukile ye-CRM, nedatha egcwele, kanye nolwazi lwezicelo nokuthenga, ngezinkokhelo nezikweletu, indlela yokukhokha (ukheshi noma okungeyona imali), i-wholesale noma okudayisa, ngolwazi lokuxhumana kanye nekheli (uma kwenzeka udiliva). Kungenzeka ukuthenga imithi emakhemisi, okungenzeka ibe ngefomu le-elekthronikhi, ngokuhlanganisa uhlelo lwethu lwe-CRM nezingosi eziku-inthanethi ezizohlinzeka futhi zifake izinto ezisetshenziswayo, zikhomba ngokuzenzakalelayo izikhundla ezitholakalayo, zicime inani elilodwa noma elinye, ukukhiqiza isicelo, i-invoyisi. , izenzo nama-invoyisi. Ngokusebenzisa imininingwane yokuxhumana yamakhasimende ekhemisi, uhlelo lokusebenza lungathumela inqwaba noma imilayezo yomuntu siqu, ulwazi, mayelana nemikhiqizo emisha, isimo sokulethwa, ukufaneleka kwenkokhelo yenkokhelo, amabhonasi anqwabelene, njll. Ngeke kusaba nolayini emakhemisi ngenxa yokusesha okude kwemithi. kanye nokubonisana namakhasimende. Abathengisi (osokhemisi) bayoba nolwazi oluningiliziwe mayelana nezinhlobonhlobo ngokwenza isicelo efasiteleni lenjini yokusesha, ngokuthuthukisa amahora okusebenza ezisebenzi nokwandisa ukwethembeka kwamakhasimende. Futhi, ukuhlinzeka ngolwazi olugcwele ngobubanzi, ama-analogue, izindleko, usuku kanye nemibandela yokusetshenziswa kwemithi, ukuyidlulisa kurejista yemali, ihlanganiswe nezisetshenziswa zobuchwepheshe obuphezulu ezizonikeza ngokushesha irisidi futhi zifake ulwazi ohlelweni lwe-CRM.

Uhlelo lwethu lwe-CRM lukuvumela ukuthi ulawule futhi ugcine amarekhodi, ulawule inqolobane, wenze imisebenzi yokukhokhelana, usebenzisa amadivaysi obuchwepheshe obuphezulu (i-TSD nesithwebuli sebhakhodi), okuzosiza ekwenzeni kahle izinqubo zomsebenzi, ukwenza uhlu lwempahla ngokushesha nangempumelelo. I-inventory izokwenziwa ngemininingwane yezinto zokwaziswa ezifakwe ku-nomenclature, ukulungisa okufunwayo kanye nezikhundla ezingekho emthethweni, ukuhlonza izikhundla ezidlulelwe yisikhathi nezidala, zingafakwa nganoma yisiphi isikhathi, zithengiswe ngesaphulelo noma zikhishwe imbuyiselo. Ukuthatha isithombe somkhiqizo kuzoba lula ngokwanele usebenzisa ikhamera yewebhu.

Amakhamera okulandelela akuvumela ukuthi ulawule zonke izinqubo emakhemisi noma ezinqolobaneni zenhlangano, ukudlulisa izinto kukhompyutha enkulu ngesikhathi sangempela. ngakho-ke, umsebenzi wabasebenzi, ukuya emakhemisi, ukusebenza ezindaweni zokugcina impahla kuzobonakala. Kubasebenzi, ukubalwa kwamahora asetshenziwe kuzokwenziwa, okuzobala ngokuzenzakalelayo ulwazi ngokufika nokuya emsebenzini, ngokuhamba kwesikhashana nokungabi khona, isikhathi esengeziwe noma ukushiyeka, kanye namabhonasi, kubalwa amaholo. Ukuze kube lula kakhulu, kunenguqulo yeselula esebenza ku-inthanethi. Kukhona nenguqulo yedemo, etholakala mahhala kuwebhusayithi yethu esemthethweni, kanye nokubuyekezwa kwamakhasimende, amamojula okuhlaziya nokukhetha, amathuluzi kanye nohlu lwamanani. Ukuze uthole ulwazi olwengeziwe, xhumana nochwepheshe bethu abazokweluleka futhi bakusize ukhethe iphakethe lamathuluzi elilungile.

Uhlelo oluzenzakalelayo lwe-USU CRM lwekhemisi lukuvumela ukuthi ukhuphule umkhiqizo, okuthinta imali engenayo yebhizinisi.

Ukusetshenziswa kohlelo lwe-CRM emakhemisi kuba yisizathu esicacile sokuthuthukisa ukucutshungulwa kwedatha, kuncishiswe izikhathi ezimbalwa.

Zonke izicelo ezingenayo zizongena ngokuzenzakalelayo ohlelweni lwe-CRM, lucutshungulwe ngokuzenzakalelayo, lusakaze izibopho phakathi kochwepheshe.

Ukubuyekezwa njalo kolwazi kunciphisa ukwenzeka kwamaphutha ngaphandle kochwepheshe abadukisayo.

Hlanganisa ohlelweni olulodwa lwe-CRM, ungaba nenani elingenamkhawulo lamakhemisi azosebenzisana futhi aphathe ngesikhathi esifanayo, ukwakha imisebenzi ehleliwe, nokugcinwa kwe-akhawunti nokugcinwa kwamabhuku.

Ukukhishwa kwama-invoyisi, izenzo nama-invoyisi kuzozenzekela, kusetshenziswa izifanekiso namasampula.

Uhlelo lokusebenza luzocabangela lonke ulwazi olutholiwe, lungaphuthelwa nemininingwane eyodwa, lwakha ingxenye eyodwa lapho luhlukanisa futhi luhlunga ulwazi.

Kungenzeka ukuhlanganisa inani elingenamkhawulo lamakhemisi neminyango ye-warehouse, ngokusebenzisana ngenethiwekhi yendawo.

Ubani umthuthukisi?

Ukudluliselwa kwamalungelo okusebenzisa kusekelwe phezu kwesisekelo somsebenzi kanye nesikhundla.

Uhlelo lungagcina inombolo engenamkhawulo yolwazi, lugcine wonke amadokhumenti nolwazi lomkhiqizo kufomu lokusekelayo kuseva ekude, enekhono lokusesha ngokushesha, ngenjini yokusesha eyakhelwe ngaphakathi.

Ukuzenzakalela kwezinqubo zokukhiqiza, ukufakwa kwedatha ohlelweni lwe-CRM, ukuqeda ukubhaliswa ngesandla, ukuhlinzeka ngokunemba kanye nokwenza kahle kwamaphutha.

Ukusebenza kokulandelela kuzoba lula futhi kulula usebenzisa amakhamera wevidiyo, ukuthola izinto ngesikhathi sangempela.

Ukuhlukaniswa kolwazi, ngokuya ngemibandela, ukuhlukaniswa okulula kwedatha.

Osokhemisi bangakwazi ngokuzenzakalelayo, ngenani elincane lesikhathi, bathole ulwazi ngemithi, bayinikeze amakhasimende.

Lonke ulwazi olumayelana nemithi yokwelapha luzogcinwa ku-nomenclature, lwengeze ulwazi ngezinkomba zobuningi, izinkomba zekhwalithi, usuku lokukhiqiza nempilo yeshalofu, ikhwalithi yokulondolozwa, indawo kanye nesithombe esinamathiselwe.

Ukubalwa kwezindleko kuzoba okuzenzakalelayo, ngenxa yokubala kwe-electronic, ngokushesha ukubala izindleko, ngokusho kohlu lwamanani kanye nenani elishiwo.

Idatha izobuyekezwa njalo.

I-Inventory yenziwa hhayi kuphela ngobuningi, kodwa futhi ngekhwalithi, kusetshenziswa amadivaysi adidiyelwe zobuchwepheshe (itheminali yokuqoqwa kwedatha nesithwebuli sebhakhodi).

Ukwamukelwa kwezinkokhelo kuzoba nganoma iyiphi ifomethi kanye nemali, okuhlanganisa amatheminali okukhokha, ukudluliselwa nge-elekthronikhi namakhadi.

Isikhundla ngasinye sinikezwe inombolo yomuntu ngamunye, ekuvumela ukuthi ubonise konke ukunyakaza kwesidakamizwa, uwafake ekhadini lokusungula.

Landa inguqulo yedemo

Lapho uqala uhlelo, ungakhetha ulimi.

Ubani umhumushi?

Imodi yabasebenzisi abaningi ikuvumela ukuthi ufake ngokushesha isistimu ye-CRM ekhemisi, enegunya eligcwele lomsebenzi ngamunye.

Ukwakhiwa kokubika kokuhlaziya nezibalo, imibhalo.

Ikhono lokuxhuma ucingo lwe-PBX, ukuthola ngokushesha ulwazi oluphelele kumakhasimende.

Ukugcina imininingo egciniwe ye-CRM eyodwa kukuvumela ukuthi ulawule ukuthengiswa ngakunye, ube nolwazi ngomlando wobudlelwano, nesikhathi nezindleko zawo wonke umsebenzi, uhlaziya isidingo nokuhambisana.

Ngomsebenzi ngamunye, uzokwazi ukulandelela isikhathi sokusebenza, nezinkomba ezinembile zamahora asetshenziwe, ikhwalithi yomsebenzi kanye nemisebenzi eyengeziwe.

Uma usufake imininingwane mayelana nemicimbi yakho oyihlelile, ngeke uyikhohlwe ngokuthola isaziso esizenzakalelayo, ngemiyalezo noma ngezigelekeqe.

Inqwaba noma ukuthunyelwa komuntu siqu kuzokwenziwa ngezinombolo zokuxhumana ezivela kusisekelo se-CRM, ngokushesha nangempumelelo, ukuthola ulwazi ngokusebenza kahle, ukwazisa amakhasimende mayelana nokukhushulwa okuhlukahlukene, imikhiqizo emisha namabhonasi.

Ukuhlaziywa kokukhushulwa.

Izindleko zohlelo lwe-CRM ekhemisi ziwuphawu futhi zizojabulisa osomabhizinisi.

Ukuzenzakalela kwezinqubo zokukhiqiza, nokusebenzisa ngokugcwele isikhathi sokusebenza.

Ukugcina isisekelo solwazi lwe-CRM, nolwazi oluningiliziwe ngemisebenzi edingekayo.

Ukusebenzisa amaphrinta ukuphrinta amalebula nokuhlola.

Oda i-cRM yekhemisi

Thenga uhlelo eselenziwe ngomumo

Futhi unga-oda ukuthuthukiswa kwesoftware yangokwezifiso

Uma unezidingo ezikhethekile zesofthiwe, oda ukuthuthukiswa ngokwezifiso. Khona-ke ngeke kudingeke uvumelane nohlelo, kodwa uhlelo luzolungiselelwa izinqubo zebhizinisi lakho!

CRM ekhemisi