Urutonde: 4.9. Umubare w'amashyirahamwe: 617

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM kubiro byubuhinduzi

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

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  Twandikire hano
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  Nigute wagura gahunda?
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  Reba amashusho ya porogaramu
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  Reba videwo ivuga kuri gahunda
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  Kuramo verisiyo yerekana
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  Gereranya iboneza rya porogaramu
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  Kubara ikiguzi cya software
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  Kubara ikiguzi cyigicu niba ukeneye seriveri
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  Ninde uteza imbere?

Ishusho ya porogaramu

Ikigo icyo aricyo cyose gitanga serivisi zubuhinduzi bitinde bitebuke gitangira kongera ibicuruzwa byacyo, umubare wabakiriya uragenda wiyongera kandi isosiyete ikeneye kugenda neza idatakaje isura. Nibwo noneho igitekerezo cyo gushaka porogaramu yihariye yubuhinduzi bwa CRM isaba abafite ubucuruzi nkubwo. Porogaramu nkiyi akenshi ni gahunda yo gushyira mu bikorwa automatike y'ibiro, aho icyiciro cyihariye cyibikoresho cyagenewe guhuza no gukoresha mudasobwa CRM yikigo. Igitekerezo ubwa CRM cyerekana ingamba zafashwe n’umuryango runaka wo gucunga no kubaka umubano wigihe kirekire n’abakoresha serivisi zawo, akenshi ukoresheje automatike yizi ngamba. Twabibutsa ko agace ka CRM ari ingenzi cyane kubigo byose, kuko mugihe cacu, icyakora, nkuko bisanzwe, umukiriya nicyo kintu cyingenzi cyo gukora igikoresho cyunguka. Biterwa nuko yahawe serivisi hamwe nisuzuma rya serivisi yawe asigira inshuti ze n’abo baziranye, uko ibicuruzwa byawe byinjira byiyongera. Sisitemu ya CRM mubisanzwe itangwa muburyo bugoye cyane, idateza imbere iki gice cyibikorwa gusa ahubwo inemerera gukurikirana buri gihe kandi ikomeza gukurikirana izindi ngingo zayo. Kugeza ubu, abakora mudasobwa igezweho ikora mudasobwa itanga byinshi byingirakamaro kandi byinshi muburyo butandukanye butandukanye kubiciro kandi bitanga imikorere. Ibi rwose bikinisha mumaboko ya ba rwiyemezamirimo n'abayobozi bari murwego rwo gutoranya, kuko bafite amahirwe yo guhitamo inzira ijyanye nibisabwa byose ukurikije ubucuruzi bwabo.

Kwinjiza ibicuruzwa bifite iboneza ryiza ryubuhinduzi hamwe niterambere rya CRM muri yo ni sisitemu ya software ya USU, yatekerejwe ku tuntu duto muri buri gikorwa cyayo hamwe nitsinda ryinzobere muri software ya USU. Mubyukuri nigicuruzwa cyingirakamaro, kuko cyashyizwe mubikorwa hitawe kuburyo bugezweho kandi budasanzwe bwo gutangiza, kimwe nuburambe bwimyaka myinshi yabakozi babigize umwuga babateza imbere ba software ya USU. Porogaramu ntabwo ihitamo ikigo gishinzwe iterambere rya CRM gusa ahubwo ni amahirwe meza yo kugenzura kugenzura ibikorwa byose: ibikorwa byimari, ububiko bwububiko, abakozi, kubara no kwishyura imishahara yabo, kubungabunga ibikoresho bikenewe mubiro byubuhinduzi. Porogaramu iroroshye cyane ukurikije ibikorwa byikigo, kuko ifite ibikoresho byinshi byogutezimbere ibikorwa byayo. Kimwe mubyingenzi nubushobozi bwa software guhuza nogutumanaho gutandukanye nabakiriya no hagati yabakozi bitsinda ryitsinda: birashobora kuba gukoresha serivise ya SMS, e-imeri, itumanaho nabatanga sitasiyo ya PBX, itumanaho mubiganiro bigendanwa nka WhatsApp na Viber. Iyi ni inkunga nziza yitsinda ryibiro, rifatanije nubufasha bwabakoresha benshi, muri rusange ryemerera abakozi gukomeza gushyikirana no guhana amakuru mashya ubudahwema. Muri icyo gihe, agace gakoreramo ka buri musemuzi kagarukira mu ntera n’imiterere yihariye yo kugera ku makuru atandukanye y’amakuru y’ububiko, kimwe n’uburenganzira bwa muntu bwo kwinjira nk'ibanga n'ijambobanga. Uburyo bw-abakoresha benshi nabwo bworoshye mubikorwa byubuyobozi, kubera ko tubikesha ko ashobora gukusanya byoroshye amakuru agezweho, mugihe icyarimwe agenzura hagati ibice byose n'amashami yikigo. Ndetse mugihe ari murugendo rwakazi, umuyobozi azi ibyabaye 24/7, kuko abasha kwiha amahirwe yo kugera kure yamakuru muri porogaramu kuva ku gikoresho icyo ari cyo cyose kigendanwa gifite interineti. Usibye kuboneka ibikoresho byingirakamaro mugutezimbere ibikoresho bya CRM, software ya mudasobwa itandukanijwe nubworoherane no kuboneka kwibikoresho byayo, bigaragara neza mubishushanyo mbonera ndetse na menu nkuru, igizwe nibice bitatu gusa.

Ninde uteza imbere?

Birashoboka gusobanukirwa imiterere ya sisitemu wenyine, nta yandi masomo cyangwa ubumenyi bwiyongereye, kubera ko ibiyirimo byose bikozwe mu buryo bwimbitse, no koroshya akazi, abategura porogaramu ya USU bongeyeho ibikoresho bishobora kuzimya nyuma. Byongeye kandi, ba rwiyemezamirimo ntibagomba gukoresha amafaranga yingengo yimari mu mahugurwa y’abakozi, itsinda rya software rya USU ryashyize ahagaragara amashusho y’amahugurwa ku buntu ku rubuga rwayo abantu bose bashobora kureba. Rero, inzira yo kumenya porogaramu yihuta irihuta cyane kandi ntago igoye, nubwo aribwo bwa mbere ufite uburambe mugucunga ibaruramari ryikora.

Ni ubuhe buryo bwihariye bwo gusaba bukoreshwa ku cyerekezo cya CRM mu kigo cy’ubuhinduzi? Mbere ya byose, ibi, birumvikana ko gahunda yo kubara abakiriya, ikorwa no guhita ikora abakiriya. Shingiro rigizwe rwose namakarita yubucuruzi yabashyitsi arimo amakuru arambuye kuri buri. Icya kabiri, ubutumwa butandukanye bwihuse bukoreshwa mugutunganya no gutumanaho nabakiriya, bikenerwa muburyo bwo kohereza amakuru kumuntu cyangwa kugiti cye. Ni ukuvuga, urashobora kohereza ubutumwa kubakiriya ko ibisobanuro bye byiteguye, cyangwa ukamumenyesha ko agomba kuvugana nawe, kumwifuriza isabukuru nziza cyangwa umunsi mukuru. Muri iki kibazo, ubutumwa bushobora kugaragazwa haba mu nyandiko ndetse no mu majwi kandi byoherejwe biturutse kuri porogaramu ya porogaramu. Inzira nziza yo gushiraho CRM nugukora kumiterere ya serivise y'ibiro, birumvikana ko ugomba gukora ubushakashatsi. Irashobora koherezwa no kohereza ubutumwa bugufi kuri SMS, aho hari ikibazo cyihariye, igisubizo kigomba kugaragazwa mumashusho yerekana isuzuma ryabashyitsi. Nta gushidikanya, gusesengura aya makuru akenewe ku biro bya CRM, urashobora gukoresha imikorere y'igice cya 'Raporo', gifite ubushobozi bwo gusesengura. Urashobora kwiga byinshi kubyerekeye nibindi byinshi CRM yateye imbere kurupapuro rwemewe rwa USU kurubuga rwa interineti.

Kuramo verisiyo yerekana

Mu ncamake ibyavuye muriyi nyandiko, ndashaka kumenya byinshi kuri iyi software ya mudasobwa no gushimangira inyungu yo kuyigura, kuko ukeneye kwishyura gusa ibikorwa nkibi rimwe, murwego rwo kubishyira mubikorwa, hanyuma urashobora koresha sisitemu kubusa rwose kumyaka. Porogaramu ya USU nishoramari ryiza mugutezimbere ubucuruzi bwawe ningamba za CRM.

Amabwiriza yubuhinduzi abarwa muri sisitemu ya CRM muburyo bwikora, muburyo bwinyandiko zidasanzwe. Iboneza rya software ya USU ni imwe muri sisitemu zikoresha neza ukurikije iterambere rya CRM atari mu biro gusa ahubwo muri rusange kugeza ku bucuruzi buciriritse na buto. Porogaramu idasanzwe ihita itanga raporo yimari n’imisoro. Isubiramo ryiza kubakiriya ba software ba USU nyabo kurubuga byerekana ko iyi ari nziza rwose itanga ibicuruzwa 100%. Ububikoshingiro bwa bagenzi bawe burashobora kandi gukoreshwa kugirango umenye abafatabuguzi baza mugihe bahamagaye. Ndashimira gahunda yubatswe muri sisitemu, umuyobozi w'ikigo gishinzwe ubuhinduzi vuba kandi neza gukwirakwiza imirimo yubuhinduzi.

Tegeka crm ikigo gishinzwe ubusemuzi

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM kubiro byubuhinduzi