Urutonde: 4.9. Umubare w'amashyirahamwe: 590

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM kubyabaye

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

• 
  Twandikire hano
• 
  Nigute wagura gahunda?
• 
  Reba amashusho ya porogaramu
• 
  Reba videwo ivuga kuri gahunda
• 
  Kuramo porogaramu hamwe namahugurwa yoguhuza
• 
  Amabwiriza yimikorere ya porogaramu no kuri verisiyo yerekana
• 
  Gereranya iboneza rya porogaramu
• 
  Kubara ikiguzi cya software
• 
  Kubara ikiguzi cyigicu niba ukeneye seriveri
• 
  Ninde uteza imbere?

Ishusho ya porogaramu

Gukora ibiruhuko, kwerekana, inama, amahugurwa, bikemurwa ninzego zihariye, bikubiyemo gutegura no gutegura neza buri cyiciro kugirango amaherezo atange serivise nziza, gushiraho uburyo bwiza bwo gukorana neza nabashyitsi, no koroshya ishyirwa mubikorwa ryibyo imirimo munsi yububasha bwa CRM kubyabaye. Abakorera muri kano karere basobanukiwe nibibazo byinshi nimbogamizi bigomba kuneshwa kugirango bakurikize amasezerano yose, batange uburyo bwiza kubitabiriye amahugurwa bose, kandi ntibatesha agaciro izina ryumuryango. Guhindukirira ikoranabuhanga rigenda rihinduka inzira nzima, kuko bigenda bigorana kuzirikana amagana yimishinga yibikorwa, gushushanya inyandiko zijyanye, gukora ibarwa no gutanga raporo. Iterambere rya mudasobwa rirashobora gufata igice cyibikorwa, ndetse no kugenzura imirimo y abakozi, kikaba ari umurimo wihutirwa mubibazo byabakozi benshi. Kuva mugihe utanga serivise kubirori, isoko nyamukuru yinyungu ni umukiriya nicyifuzo cye, intego yitsinda ryose mugukemura ibikenewe, byateguwe hakoreshejwe imiterere ya CRM, bizafasha kugera kubisubizo bihanitse. Sisitemu ifasha gushyiraho uburyo bunoze bwo gucunga neza ibikorwa bijyanye na gahunda zihari. Nkibisanzwe, automatike ntabwo ikubiyemo gusa gukoresha ibikoresho bitandukanye, ahubwo ni uburyo bwuzuye, kubera ko umuryango uzashobora kwerekana ibisubizo bihanitse gusa hamwe nubufatanye bushyize mu gaciro. Porogaramu algorithms ya software yibanze ku bufatanye butanga umusaruro n’abakiriya, itanga serivisi nziza kurusha abanywanyi, kubwibyo abakiriya bagutse baratangwa, bikubiyemo amakuru menshi yerekeye umubano wambere nubucuruzi. Ku bayobozi b'amashami, gahunda nk'iyi izafasha kugabana imirimo mu buryo bushyize mu gaciro, kugenzura imirimo y'abo ayobora no guhindura igihe. Kwiyoroshya no kugira uruhare muburyo bwa CRM bizagira uruhare mubikorwa byiza hamwe naba rwiyemezamirimo, gucunga neza gahunda, guhanga ibitekerezo no guteganya. Ibidukikije binini birushanwe nta kundi byagenda usibye gukomeza umurongo muremure, gushimisha abakiriya bashya no kugerageza gukomeza kubitaho muburyo bwose bushoboka.

Ninde uteza imbere?

USU imaze imyaka myinshi igaragara ku isoko ryikoranabuhanga ryamakuru kandi, bitewe nuburyo buri muntu ku bakiriya, yashoboye kugirirwa ikizere, gutangiza ibigo byinshi mubikorwa bitandukanye. Sisitemu Yibaruramari Yose ni igisubizo cyihariye hamwe nubushobozi bwo guhuza imikorere nibisabwa nabakiriya, harimo mugihe utegura iminsi mikuru nibirori. Ibikoresho bya software bigufasha gukurikirana ibyiciro byose byubucuruzi, kugenzura ibisubizo byakazi, kwibanda kubikorwa byose mukureshya abakiriya bashya no kugumana kwabo hamwe nubwiza bwa serivisi, ibyifuzo byihariye. Kugirango ugere kuriyi ntego, interineti itandukanye yashyizweho muri porogaramu, hamwe n’ibikoresho runaka, uruhare rwa tekinoroji ya CRM, yashyizweho ku buryo bwo gukora ubucuruzi, ibikenewe by’inzobere. Mugihe cyo gukora umushinga, abahanga bacu ntibayoborwa gusa nibyifuzo byabakiriya gusa, ahubwo nibimenyetso byabonetse mugihe cyisesengura ryimbere ryikigo. Porogaramu, yateguwe mu mpande zose, ishyirwa mu bikorwa kuri mudasobwa ku giti cye cyangwa kure, binyuze kuri interineti, ifungura imipaka mishya y'ubufatanye. Abakozi, bitewe numwanya wabo, bazahabwa uburenganzira butandukanye bwo gukora kumikorere namakuru, kwinjira mubisabwa bishyirwa mubikorwa winjira kwinjira nijambobanga. Igihe cyo kumenyera ibikoresho bishya byakazi bizagenda neza bishoboka kubera ubworoherane bwo kubaka menu, gutekereza kuri buri kantu no gutsinda amahugurwa magufi. Kuri buri gikorwa, urashobora gukora umurimo wihariye, ugashyiraho imirimo yihariye, igihe ntarengwa hamwe nogushiraho abantu bashinzwe. Igenzurwa ryurubuga ruzaba ibikoresho, umutungo wimari nubutunzi bwumuryango, ibyangombwa byimurirwa muburyo bwa elegitoroniki. Uburyo bwa CRM buzafasha kubaka ubushobozi bwimikoranire yabakozi kugirango bakemure ibibazo rusange, gukora ibirori umukiriya ashaka kwakira.

Kuramo verisiyo yerekana

Mugihe utangiye gahunda, urashobora guhitamo ururimi.

Ninde musemuzi?

Sisitemu yacu CRM kubirori bizashyiraho uburyo bwiza bwo gukorera hamwe kwitsinda, kubaka umubano ushyira mu gaciro naba rwiyemezamirimo. Bitewe nubu buryo bwo kwikora, isosiyete izagira abakiriya benshi basanzwe, yongere ubudahemuka, bivuze ko abakiriya bazaguka. Kugirango ukomeze itumanaho ryiza hagati yishami no guhuza byihuse ibibazo kurutonde, abakoresha bazakoresha module yitumanaho ryimbere, itumanaho rikorwa mumadirishya ya pop-up mugice cya ecran. Igenamigambi ryubatswe ryubatswe rizagufasha guhamagara mugihe, kohereza ibicuruzwa, kurangiza ibyiciro bishya byubucuruzi, bityo wirinde gutinda. Kwishyira hamwe na terefone bizagufasha kwandikisha byihuse buri guhamagarwa, ongeraho umukiriya mushya kuri base ukoresheje icyitegererezo cyateguwe. Mugihe habaye icyifuzo gisubirwamo, amakuru azerekanwa byikora, yemerera umuyobozi guhita amenya, atanga igitekerezo gishingiye kumishinga yabanjirije. Amateka yo gusaba abikwa munsi yikarita ya elegitoroniki yumukiriya, bityo umukozi mushya azashobora gukomeza ubufatanye aho gukorana na mugenzi we. Porogaramu ya USU izafasha gutunganya gahunda zisanzwe zo gutegura inyandiko zishyigikira, igice cyuzuza igice cyayo hashingiwe kumakuru agezweho. Mugihe ukora kumishinga nkitsinda, buri mukozi azashobora gukurikirana impinduka zifatika murwego rwa CRM. Mugenamiterere, urashobora kwerekana amatariki yingenzi hanyuma ukakira imenyesha ryabo, biroroshye rero kwifuriza iminsi mikuru y'amavuko, gutanga ibitekerezo kubintu bimwe. Nibyiza kumenyesha abakiriya ukoresheje umuntu kugiti cye, misa, kohereza ubutumwa kuri e-imeri, sms cyangwa viber. Inzobere zizashobora guhitamo icyiciro cyihariye cyabazakira, bitewe nicyerekezo cyibyabaye, imyaka cyangwa aho biherereye, bityo bamenyeshe ababigenewe. Kuba hari imiterere igaragara yikigo igufasha kwegera neza igabanywa ryuburenganzira bwo kubona, kubaka ingamba nziza ziterambere ryubucuruzi. Kuri buri mushinga, ukurikije ibipimo byagenwe, raporo zizakorwa, zigaragaza amagambo, ubwoko bwimirimo ikorwa hamwe nigereranya.

Tegeka cRM kubyabaye

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM kubyabaye