Rating: 4.9. Number of organizations: 13

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Repairs management systems

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In recent years, service centers have been actively using specialized repairs management systems to improve the quality of service and repair activities, put in order the circulation of documentation, and rationally allocate production resources and the organization's budget. The systems interface was developed with an accurate calculation for the comfort of everyday operation, where users need to quickly deal with the management of technical support, track the execution of current applications and warranty periods, and automatically prepare all reporting forms.

On the official website of the USU Software systems, repairs and service platforms occupy a special place. The developers managed to avoid common accounting errors to make management as accessible and convenient as possible. It is not so easy to acquire suitable systems that simultaneously monitor the current processes of assistance and repair activities, display all active operations on the screens, records the productivity of full-time specialists, and calculates the costs of fulfilling specific requests.

It is no secret that the systems architecture is represented by extensive catalogs of information and reference support. This makes management as easy as possible. For all repairs orders, a special card is created with a photo, characteristics, a description of faults and damages. The systems not only streamline the indicated information but also allow you to quickly transfer a package of documentation to staff specialists to directly proceed with the execution of the application. If certain information is missing during the registration process, then users find it first.

Who is the developer?

Do not forget about the control of the systems over salary payments to the assistance center employees. The management of charges is fully automated. It is not prohibited to use additional criteria: the complexity of the repairs, the total cost, the time spent, etc. The CRM assistant is faced with the tasks of PR, advertising, and marketing - to establish effective interaction with customers, work on attracting new customers, promote the company's services in the assistance and repairs market, and engage in auto-sending of messages via Viber and SMS.

The built-in documentation designer is responsible for the timely preparation of an electronic estimate, warranty assistance certificates, acceptance certificates and repairs contracts, and other regulatory forms. As a result, the management of regulated documents becomes much easier. Systems monitoring deserves a separate mention. Users are able to assess in real-time the efficiency of doing business, detect weak and unstable positions, analyze the services of the company, indicate prospects, track the quality and timing of work, the productivity of staff personnel.

There is no unnecessary need for modern repairs and service centers to explain the benefits of optimization, where the systems take over the solution of key issues, are responsible for management and organization parameters, monitors financial transactions, and builds contacts with customers. It is not always necessary to limit yourself to the basic functionality of software support when numerous options for individual development are presented separately. At your discretion, you can not only add certain elements, install options and extensions, but also seriously modify the design of the program.

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The platform controls the key parameters of assistance and repair activities, monitors current operations, provides documentary support, and allocates production resources. Users need a minimum of time to understand the controls, to use the built-in capabilities, options and extensions, reference books and catalogs, and other information support tools correctly.

The systems try to take control of the smallest aspects of management, including communication with customers and staff. For all repairs orders, a special card is created with a photo, characteristics, a description of the type of malfunctions and damage, and the planned scope of work. Due to the CRM module, interaction with customer-customers is managed, work is underway to promote services, attract new customers, auto-send Viber and SMS messages.

The systems monitor assistance and repair operations in real-time, which allows (if necessary) making adjustments with lightning speed. Monitoring the price list of a repairs center or technical support helps determine the profitability of a particular service, reduce costs, and accurately assess both short-term and long-term prospects. The built-in documentation designer is fully responsible for the timeliness of the preparation of regulatory forms: estimates, acceptance certificates, warranty service agreements, etc. The configuration also has paid content. Certain subsystems and functional extensions are installed on request.

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Repairs management systems