Urutonde: 4.9. Umubare w'amashyirahamwe: 23

Ibihugu: Byose
Sisitemu y'imikorere: Windows, Android, macOS
Itsinda rya gahunda: Gutangiza ubucuruzi

Porogaramu USU

CRM ya sosiyete itwara abantu

Inzibacyuho yihuse.
Urashaka gukora iki ubu?

Niba ushaka kumenyera gahunda, inzira yihuse nukubanza kureba videwo yuzuye, hanyuma ugakuramo verisiyo yubuntu hanyuma ugakorana nawe wenyine. Nibiba ngombwa, saba ikiganiro giturutse kubufasha bwa tekiniki cyangwa usome amabwiriza.

• 
  Twandikire hano
• 
  Nigute wagura gahunda?
• 
  Reba amashusho ya porogaramu
• 
  Reba videwo ivuga kuri gahunda
• 
  Kuramo verisiyo yerekana
• 
  Gereranya iboneza rya porogaramu
• 
  Kubara ikiguzi cya software
• 
  Kubara ikiguzi cyigicu niba ukeneye seriveri
• 
  Ninde uteza imbere?

Ishusho ya porogaramu

CRM ya sosiyete itwara abantu, yerekanwe muri software ya Universal Accounting Sisitemu, nigikoresho cyiza mugukorana nabakiriya - gukurura no kugumana serivisi zitangwa nisosiyete itwara abantu, ndetse no kwandikisha ibikorwa byose byakozwe nisosiyete itwara abantu bijyanye na a umukiriya wihariye, - undi mubonano, ingingo yo kuganira, kohereza ibiciro, kohereza ubutumwa, gutanga ibicuruzwa, nibindi. Sisitemu ya CRM kumasosiyete itwara abantu nayo ni ahantu hizewe kubika inyandiko zose zakorewe umukiriya cyangwa zamwakiriye muri inzira yo gukorana. Ntabwo ari ubusa ko sisitemu ya CRM ifatwa nkuburyo bworoshye bwo gukorana nabakiriya, kubera ko ifite imirimo myinshi itunganya ibikorwa bya buri munsi byabayobozi, kugabanya igihe cyakazi cyo gushaka abakiriya bashya no kohereza ibyifuzo.

Kurugero, sisitemu ya CRM kumasosiyete itwara abantu ikurikirana buri gihe abakiriya kugirango bamenye abantu na / cyangwa ubucuruzi bugomba gutegura igiciro gishya cyo kubibutsa serivisi zabo, gutanga amakuru yasezeranijwe, no kohereza ubutumwa bwamamaza. Nibyo, yego, CRM kumasosiyete itwara abantu igira uruhare mugutegura amakuru no kohereza ubutumwa bwamamaza, kubwinyandiko zanditse zubatswe muri sisitemu ya CRM, kandi guhitamo inyandiko ibereye mugihe cyubujurire ni binini bihagije, mugihe ubutumwa Yoherejwe muburyo butandukanye - kohereza ubutumwa birashobora kuba binini, umuntu ku giti cye ndetse no mumatsinda amwe yabakiriya. Ibipimo byo kohereza bigenwa kandi bigashyirwaho numuyobozi ufite inshingano muri sosiyete itwara abantu ni ukongera ibicuruzwa bikurura abakiriya bashya, no guteza imbere serivisi.

Kohereza ubutumwa, sisitemu ya CRM yisosiyete itwara abantu ikoresha itumanaho rya elegitoronike, yerekanwe muri sisitemu ikora muburyo bwa sms na e-imeri, urutonde rwabafatabuguzi rwateguwe mu buryo bwikora, mugihe rutarimo abakiriya banze kwakira marketing ubutumwa, nabwo bugaragara muri sisitemu ya CRM - muri dosiye yihariye ya buri mukiriya. Abitabiriye gahunda ya CRM ya sosiyete itwara abantu bigabanyijemo ibyiciro, ibyiciro bikozwe na sosiyete itwara abantu ubwayo, kataloge irashirwaho kandi ifatanye na CRM, igabana rishingiye ku bimenyetso n'imico byagaragaye mugikorwa cyimikoranire. , hamwe n'ibikenewe bya buri. Gutondekanya muri CRM bigufasha gushinga amatsinda, bityo rero kimwe kandi kimwe gishobora koherezwa kubakiriya benshi icyarimwe, birumvikana ko bizigama igihe cyakazi cyumuyobozi, byongera umubare wabatumanaho kandi, ukurikije, urugero rwamakuru.

Inyandiko zose zoherejwe ziguma muri sisitemu ya CRM nkububiko kugirango ubashe kugarura byihuse ingingo zoherejwe mbere no gukuraho gusubiramo. Igihe cyo gutanga raporo kirangiye, sisitemu yimikorere izaha isosiyete itwara abantu amakuru yumubare nubwiza bwibisabwa nabakiriya nyuma ya buri butumwa, bitanga raporo idasanzwe, izerekana umubare wubutumwa, umubare wabafatabuguzi muri buri n'umubare wo guhamagarwa, amabwiriza mashya n'inyungu yakiriwe na sosiyete muri bo. Byongeye kandi, sisitemu ya CRM yisosiyete itwara abantu itegura gahunda yakazi ya buri munsi kubayobozi, hitabwa kubisubizo byo kugenzura no gukurikirana ishyirwa mubikorwa rya gahunda hakoreshejwe kwibutsa buri gihe niba ibisubizo byimishyikirano bitinjiye muri CRM. Isosiyete yakira kandi raporo ku bayobozi n’imikorere yayo ishingiye ku makuru yaturutse muri CRM, aho kuri buri wese haba hari gahunda y’akazi muri icyo gihe na raporo ku mirimo yarangiye, urebye itandukaniro riri hagati y’ibi bitabo, isosiyete itwara abantu ishobora gusuzuma umusaruro w'abakozi bayo.

Inshingano z'umuyobozi w'ikigo gishinzwe gutwara abantu nugukora ibikorwa byumusaruro murwego rwubushobozi bwe kandi ukemeza ko wanditse imirimo yarangiye, ibindi bikorwa mugitabo cya elegitoroniki, gikozwe kuri buri muntu kugiti cye kandi kikaba gifite inshingano zo kumenya amakuru yerekeye isosiyete n'ibikorwa byayo byashyizwemo. Turashimira CRM kubisosiyete itwara abantu, ubuyobozi bwikigo bwakira amakuru asanzwe atari kubakozi bayo gusa, ariko no kubakiriya, kubera ko ibikorwa byabo byanditswe muri CRM, hashingiwe kumibare nkiyi, birashoboka kumenya uwazanye amafaranga menshi kandi / cyangwa inyungu. Abakiriya nkabo barashobora kugira serivisi kugiti cyabo - urutonde rwibiciro rwabo rwometse kuri dosiye yihariye muri CRM, mugihe sisitemu yikora ihita ibara igiciro cyibicuruzwa byakozwe na entreprise, ukurikije kandi nta rujijo kurutonde rwibiciro, kimwe na bose iyindi mibare, harimo no guhembwa umushahara muto kubakozi ba societe bakoresha porogaramu, kuva ibikorwa byabo muruganda bigaragarira neza haba mugihe ndetse no mubikorwa byakazi no mubisubizo. Ibintu byose abakozi ba societe bakora batabikosoye muri gahunda ntabwo bigomba kubarwa kandi, kubwibyo, guhembwa. Rero, imicungire yikigo ibategeka gukora cyane murusobe rwamakuru.

Gahunda ya sosiyete itwara abantu izirikana ibipimo byingenzi nka: ibiciro bya parikingi, ibipimo bya lisansi nibindi.

Automatisation ya sosiyete itwara abantu ntabwo ari igikoresho cyo kubika gusa ibinyabiziga n'abashoferi, ahubwo ni raporo nyinshi zifasha ubuyobozi n'abakozi b'ikigo.

Ninde uteza imbere?

Ibaruramari muri sosiyete itwara abantu ikusanya amakuru agezweho kubisigisigi bya lisansi na lisansi, ibice byabigenewe byo gutwara nizindi ngingo zingenzi.

Kubara ibyangombwa byubwikorezi ukoresheje porogaramu yo kuyobora isosiyete itwara abantu ikorwa mumasegonda make, bikagabanya igihe cyakoreshejwe mumirimo yoroshye ya buri munsi y'abakozi.

Porogaramu yinyandiko zitwara abantu zitanga inzira nizindi nyandiko zikenewe kugirango imikorere yikigo.

Isosiyete itwara abantu n'ibikoresho kugirango itezimbere ubucuruzi bwabo irashobora gutangira gukoresha ibaruramari mumuryango utwara abantu ukoresheje porogaramu ya mudasobwa ikora.

Kubara ibinyabiziga nabashoferi bitanga ikarita yumuntu kubashoferi cyangwa undi mukozi uwo ari we wese, hamwe nubushobozi bwo guhuza inyandiko, amafoto kugirango byoroherezwe ibaruramari nishami ryabakozi.

ibaruramari ryisosiyete itwara abantu yongerera umusaruro abakozi, igufasha kumenya abakozi batanga umusaruro, ushishikariza aba bakozi.

Porogaramu ya sosiyete itwara abantu ikora ibyifuzo byubwikorezi, igategura inzira, kandi ikanabara ibiciro, urebye ibintu byinshi bitandukanye.

Kuramo verisiyo yerekana

Porogaramu ya sosiyete itwara abantu, hamwe nuburyo bujyanye no gutwara ibicuruzwa no kubara inzira, itegura ibaruramari ryiza cyane ryububiko hakoreshejwe ibikoresho byububiko bugezweho.

Usibye CRM, porogaramu ikubiyemo andi makuru yububiko, yose afite imiterere imwe yo kwerekana amakuru, yoroshya akazi k'umukoresha kandi agatwara igihe.

Imiterere yamakuru yerekanwe nuburyo bukurikira: mugice cyo hejuru cya ecran hariho urutonde rusange rwimyanya, mugice cyo hepfo hari umubare wibisobanuro hamwe nibisobanuro byatoranijwe.

Mububiko bwingenzi cyane, urutonde rwizina, ububiko bwimodoka, ububiko bwabashoferi, inyemezabuguzi hamwe nububiko bwateganijwe, buri kimwe gifite ibyiciro byacyo.

Ububikoshingiro bwubwikorezi bukubiyemo amakuru yuzuye kuri buri kinyabiziga kiri ku mpapuro zerekana imishinga - ukwayo kuri romoruki na romoruki yo gukoresha ibaruramari.

Idosiye yihariye ya buri transport ikubiyemo ibisobanuro byayo - ikirango nicyitegererezo, ubwoko bwa lisansi nibikoreshwa bisanzwe, umuvuduko, gutwara, umwaka wo gukora, mileage, imirimo yo gusana.

Usibye gusobanura imiterere ya tekiniki, iyi base base ikubiyemo urutonde rwinyandiko zijyanye no kwandikisha ibinyabiziga, bitabaye ibyo ntibishoboka kurangiza imirimo.

Tegeka cRM ya sosiyete itwara abantu

Gura gahunda yiteguye

Urashobora kandi gutumiza iterambere rya software

Niba ufite software idasanzwe isabwa, tegeka iterambere ryigenga. Noneho ntuzakenera kumenyera gahunda, ariko gahunda izahindurwa mubikorwa byubucuruzi!

CRM ya sosiyete itwara abantu