Operating system: Windows, Android, macOS
Group of programs: Business automation
App for service
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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.
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Who is the developer?
Program screenshot
In recent years, service centres have often used a dedicated service application to regulate ongoing repair processes, track staff performance, register new orders, provide documentary support, and generate reports. It is easy to change the app parameters at your discretion in order to concentrate on a certain level of management, add templates of regulatory documents, use information notifications wisely, and relieve staff from the daily workload.
Service and repair platforms, programs, and apps take a special place on the official web page of the USU Software. IT professionals had to research the latest service trends beforehand to create a truly outstanding product. It is not so easy to find a suitable app that regulates service in such a wide range, monitors the quality of outgoing documentation, calculates the costs of executing a specific order, analyses the indicators of customer activity, and controls the organization's budget.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-05-18
Video of app for service
This video can be viewed with subtitles in your own language.
It is no secret that the principles of working with the app are based on informational support in any service category. For each repair order, a special card is formed with a photograph of the device, characteristics, a description of the type of malfunctions and damages. Moreover, the app allows you to attach a plan of the planned repair actions in order to immediately transfer the full set of information on the request to the full-time specialists-masters, break the process into stages, carefully monitor each of the operations, and promptly inform the customer about the time the device is ready.
Do not forget about auto-control over salary payments to employees of the centre engaged in service or technical maintenance. In this case, it is allowed to use additional accrual criteria: the complexity of the repair, the time spent, job reviews, and others. The tasks of the app also include feedback from customers, which is possible by mailing via Viber and SMS. Also, with the help of CRM tools, work is carried out on the promotion of services, investments in advertising and marketing campaigns are assessed, and indicators of client activity are determined.
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When starting the program, you can select the language.
Who is the translator?
Khoilo Roman
Chief programmer who took part in the translation of this software into different languages.
The built-in document designer greatly simplifies the position of the regulated document flow. The app contains the necessary templates, forms of reporting documentation, statements, contracts, acceptance certificates, and other arrays of text files in advance. Easy to add new templates. Comprehensive sets of analytical information are collected for each aspect of maintenance in order to improve the quality of service, introduce innovative services, occupy empty niches in the market, carefully work on business development, and stay ahead of competitors.
Service centres are well aware of innovative control and management techniques that help to streamline workflow, increase the productivity of the structure, relieve staff of unnecessary work and burdensome daily duties. Sometimes the capabilities of the basic version of the app are a little lacking to satisfy all customer requests. We recommend that you consider options for individual development, where it is easy to make changes to the design, add certain functional elements, extensions, and options.
Order an app for service
To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.
How to buy the program?
The program will be installed
If the program is purchased for 1 user, it will take no more than 1 hour
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Also you can order custom software development
If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
App for service
The platform regulates the key parameters of the service and repair organization, monitors repairs in real-time, analyses current processes, and provides documentary support. Users will need a minimum of time to cope with the built-in app tools. Use information support tools correctly and plan the workload of staff. The system tries to take control of every aspect of service, including customer feedback. For each repair order, a special card is created with a photograph of the device, characteristics, a description of the type of malfunctions and damage, and the planned scope of work. The CRM Assistant allows you to significantly change the principles of interaction with customers, effectively engage in the promotion of services, advertising and marketing events, auto-sending of Viber and SMS messages. The app will organize each item of the workflow. In the template database, you can find everything you need, acceptance acts, contracts, statements.
Monitoring the price list of the service centre helps to accurately establish the profitability of a particular service, reduce costs, rationally distribute funds, and assess the company's prospects. The built-in document designer allows you not only to create acceptance certificates and regulatory forms but also prepares detailed financial reports for any period. The program has paid content. Certain extensions and software tools are available on request only. Control over the payment of wages to the employees of the service centre is fully automated. It is not prohibited to use your own criteria to calculate auto-accruals.
If problems are outlined at a certain level of management, there are technical problems, profit indicators fall, then the app will promptly notify about this. A special interface exclusively regulates sales of assortment, spare parts, and accessories. With the help of the configuration, it is much easier to monitor the employment of staff, determine the indicators of client activity, work with various loyalty programs, discounts, and promotions. Functionality issues are easily resolved through custom development, where you can add specific elements, change the design, install additional extensions and options. The trial version is distributed free of charge. After the test mode, it is advisable to officially acquire a license.