Rating: 4.9. Number of organizations: 374

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Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

Ordering system for a translator

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  Who is the developer?

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The ordering system for a translator is important not only for translation agencies but also for each specialist individually. In general, such a system includes methods for finding customers, procedures for registering applications, and a mechanism for interaction during the execution of an order. Each of the stages of production is very important for the correct organization of work. If the search for consumers is poorly established, then few people turn to this organization, there is little work and income is low. In case if there is confusion with the registration of requests, some applications may simply be lost, some deadlines are violated, and some may be confused. If the interaction mechanism is poorly built, then the performer may misunderstand the needs of the customer, their wishes for the quality of the result. As a result, the customer remains dissatisfied and the work has to be redone.

The correct organization of work, in this case, involves the fixation and exchange of numerous materials. They can be divided into two large groups, the actual text for translation, and all translator work-related information. The more accurately the translation task is described and the more detailed the accompanying data, the more effective the translator's work will be and the better the quality of its result. A good information system adapted to the peculiarities of translation activity allows meeting all the above conditions.

Who is the developer?

Often companies, and not to mention individual freelance translators save resources on purchasing such systems. The management believes that there are enough standard office programs with which you can enter data into simple spreadsheets. But Is it really true? Consider, for example, the situation in a small imaginary office with a translator. It employs a secretary-administrator, whose duties include taking orders and searching for clients, as well as three translator workers. There is no specialized system for admission, and the tasks, along with the accompanying details, are entered into ordinary general accounting spreadsheets.

The secretary maintains two different spreadsheets, such as ‘Orders’, where the received applications for translation are registered, and ‘Search’, where information about contacts with potential customers is entered. The ‘Orders’ spreadsheets are publicly available. It also serves to distribute tasks between translators. However, each translator maintains their own individual spreadsheets, in which they enter data on the status of the task. The names and structures of these spreadsheets are different for everyone. The consequence of such a system of orders for translators is the emergence of a number of problems associated with two points.

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Who is the translator?

First, there are the issues of vacations. If the secretary goes on vacation, then the relationship with potential clients is actually frozen. It is very difficult for a replacement employee to find information with whom and when there were contacts, for example, a telephone conversation, and what was their result. If one of the translators goes on vacation, and a client with whom he previously worked has contacted the company, then it is also difficult to find information about the order of details of the previous project.

Second, there is the issue of recommendations. Due to the difficulties of finding information, the search for candidates based on the recommendations of existing clients is very poorly used. And if the contacting customer refers to his friend who has received translation services earlier, then it is very difficult to find information about this friend and the details of their orders. Implementation of an effective accounting system for translators allows you to solve the aforementioned issues and increasing both the number of customers and their satisfaction with the process of communication with the service provider. The system of orders for a translator from the USU Software monitoring the status of the process of searching for service consumers. You can clearly identify at what stage there are problems.

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If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

Ordering system for a translator