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  5. Automation of processing requests to the technical support service
Rating: 4.9. Number of organizations: 54
Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Automation of processing requests to the technical support service

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Quick transition.
What do you want to do now?

If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.

Automation of processing requests to the technical support service - Program screenshot

Automation of processing requests is a great way to improve technical support service efficiency. However, it is worthwhile to carefully approach the choice of tools - this is one of the most important aspects. The automation of the processing requests program from the USU Software system simplifies your service task as much as possible and frees up more time for rest and development. Here you can register calls not only for the service providing technical support. The installation is ideal for service centers, the automation information service, public and private enterprises. Hundreds of people are able to work in it at the same time, and all this - without losing speed and productivity. Each of them undergoes mandatory registration and receives their own password-protected login. It makes your requests automation more efficient and guarantees requests" security. The processing of information on requests is much faster, and its results are recorded in a common database. Here you may find the desired record at any time, edit or delete it at your discretion. Do you think that not all technical documents should be in the public domain? Then set up the user"s delimitation. So the employee is given a limited amount of information directly related to his work. With a thoughtful approach, technical support is expert and distraction-free. The technical manager and those close to him see the full picture of what is happening and work in all supply technical modules. Before starting work in the system, you need to enter the introductory information into the application memory once. It enables further automation of various technical operations. For example, you enter a list of employees and provide service, and when generating a document, the automation program itself substitutes data in the appropriate sections. In addition, the vast majority of office formats are supported here. When creating a new application, you can immediately specify its category. This makes it possible to sort tasks according to the degree of relevance, processing the most important ones first. You can track the dynamics of the actions of each person by distributing the workload between specialists. The automation application creates a common database that gradually accumulates the documentation of the enterprise. To quickly find the processing file you need here and not waste extra time, enable the contextual search function. This is an important step in requests automation to your technical service. It is enough to enter a couple of letters or application numbers to display the found matches in the database. After preliminary support configuration, the backup storage comes into play. It is possible to find copies of any automation records from the main database, even if they are accidentally damaged or deleted. If necessary, the functionality of the software is subject to changes to order. So you can get the modern executive"s personal Bible - a pocket executive guide in the business world. With an instant quality assessment, you can investigate the preferences of the consumer market requests, as well as correct possible mistakes. Choose the best ways to simplify organizational activities - choose the supply of the USU Software!

Who is the developer?

Akulov Nikolay

Chief programmer who participated in the design and development of this software.

Date this page was reviewed:

By the processing of requests to the technical support service automation, you significantly facilitate the work of the enterprise. An extensive database coordinates the activities of employees at any distance. Fast registration procedure with the assignment of a personal username and password. Sophisticated security measures protect you from unnecessary risks and protect your data more securely than safes. Fast processing of requests helps to gain a reputation as a reliable company and strengthen its position in the market. Easy customization tailors the automation system to your needs. The user independently regulates many aspects of working with the software. When using mass or individual mailing, communication with consumers does not present the slightest difficulty. The most simplified interface that even a child can handle. The main thing is to apply quite a bit of diligence and get acquainted with the instructions from the USU Software specialists. The processing of claims to the technical support maintenance program makes it possible to operate in a variety of formats. Plan your business ahead of time. Here you can make a plan for each person and track the stages of their implementation. The application automatically generates many manager reports based on fair analysis. You don"t have to wait long to install this software!

The procedure is carried out at a distance, immediately after the conclusion of the contract and payment. The technical assistance software is supplemented with various custom-made functions like the ability to operate in any language of the world. Improve your supply by integrating with telephone exchanges or the official website of the company. Ideal for working with the public in public and private organizations. In this case, any number of active users is allowed. Even more advantages of supply are presented in the demo version absolutely free!

Order an automation of processing requests to the technical support service

To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.

How to buy the program?

Installation and training are done via the Internet
Approximate time required: 1 hour, 20 minutes

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

Automation of processing requests to the technical support service

The optimization steps of any business processing requests are performed in a natural, not linear, order. This permits processing to be parallelized wherever possible. The processing activity has various execution automation options. It should have different versions of execution, depending on the specific situation, and each automation option should be simple and understandable. Work is done where appropriate. At the same time, work is distributed between the boundaries of departments, and unnecessary integration is eliminated. The number of checks and control automation actions is reduced. They need to run smoothly, which will reduce the time and cost of the support service processes.