Operating system: Windows, Android, macOS
Group of programs: Business automation
Service management system
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Who is the developer?
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In recent years, service centers are increasingly using a specialized system for service management, whose tasks include control over repairs, automatic generation of document flow and reporting items, distribution of company resources, and interaction with customers. The system interface was developed taking into account the industry standards, the comfort of operation, to simplify management as much as possible, provide users with the necessary monitoring and analysis tools, reduce costs, take on business development issues, and increase productivity.
On the official website of the USU Software system, service and repair platforms occupy a special place. The developers managed to avoid common mistakes that are associated with the management and organization of the service center. It is not so easy to acquire a suitable system that equally effectively processes incoming data, monitors the quality of outgoing documents, evaluates staff performance, works to attract new customers, and automatically generates all known types of financial statements.
Who is the developer?
Akulov Nikolay
Expert and chief programmer who participated in the design and development of this software.
2024-05-24
Video of service management system
This video can be viewed with subtitles in your own language.
It is no secret that the architecture of the system includes extensive categories of information and reference support to any service position. According to each repair order, a special card is created with a photograph of the device, characteristics, a description of the type of malfunctions and damage. Management is regulated in real-time. With the help of an automated system, it is easy to make adjustments to one of the current processes, track the deadlines for a specific request, raise archival materials, reports, and documents, and plan subsequent repair operations.
Do not forget about control over salary payments to the service center employees. The process is fully automated. It is allowed to use additional criteria for auto-accruals: the complexity of the repair, the time spent, the qualifications of a specialist, etc. Separately, it is worth mentioning the CRM module, which greatly simplifies the management of communication with customers (auto-mailing via Viber and SMS), but not only. The tasks of this option of the system also include a comprehensive assessment of the marketing strategy, attracting new customers, and promoting the company's services on the market.
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When starting the program, you can select the language.
Who is the translator?
Khoilo Roman
Chief programmer who took part in the translation of this software into different languages.
The built-in documentation designer is responsible for the timely preparation of acceptance certificates, service contracts, financial statements, statements, and another set of regulated documentation. If the system does not provide a document of the required form, then you can add a new template. The quality of control is significantly influenced by the range of analytical actions that the application performs automatically. Users have access to summaries on the indicators of customer activity, price segments, debts, running services, costs, and other operational information on the activities of the company.
Service centers are well aware of the automation capabilities. The system takes control of every aspect of management, raises the efficiency of organization and management, establishes a productive dialogue with clients, and opens up completely different prospects for the company. Business opportunities are perfectly traced in the functional range, which is indicated in the basic version of the software solution. If this is not enough, then it is worth turning to custom design options to change the design, add certain elements, options, and extensions. The platform controls the key parameters of service maintenance, tracks the stages of repair activities, documents operations, and automatically allocates resources. Users need a minimum of time to understand the management, learn how to correctly use the information and reference support tools, built-in tools, and options. The system seeks to take management control of every aspect of the business, including communication with staff and customers. For each repair service order, a special card is created with a photograph of the device, characteristics, a description of the type of malfunctions and damage, and the planned scope of work.
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The program will be installed
If the program is purchased for 1 user, it will take no more than 1 hour
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If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!
Service management system
With the help of a special CRM module, the implementation of loyalty programs is monitored, the effectiveness of investments in marketing and advertising campaigns is assessed, and auto-mailing is carried out via Viber and SMS.
The system monitors service operations in real-time. Users do not have to determine the status of the current application for a long time. Monitoring the price list of a service center help to accurately establish the profitability of a particular service, reduce costs, and determine financial prospects both in the short and long term. The built-in documentation designer is responsible for managing the regular workflow, auto-preparation of regulatory forms, contracts, acceptance certificates, statements, and other documents. The program also has paid content. Certain extensions and digital modules are available exclusively on request. Control over the payment of wages to the employees of the service center is fully automated. In this case, the criteria for auto-accruals can be determined independently. If problems are outlined at a certain level of management, the volume of applications is falling, the profitability of the structure has decreased, then the software assistant will promptly inform about this.
A special system interface is focused on selling assortment, spare parts, parts, and components. The system prepares reports of any kind: it writes down the indicators of client activity, provides information on profit and debts, makes a list of demanded and profitable positions. Additional equipment issues are most easily resolved through individual development, where it is allowed to change the design, select certain elements, plug-ins, and options. The trial version is distributed free of charge. After the test operation expires, we recommend that you officially acquire a license.