Rating: 4.9. Number of organizations: 539

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

CRM for control of requests

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  Who is the developer?

Program screenshot

Trade, industrial enterprises sell their products to consumers, and in case of problems or questions, they must respond to them in a timely manner, according to the "letter" of the law, it is not always easy to organize a support service at the proper level, therefore competent business owners prefer to use additional technologies, for example, such , as a CRM to control calls. Official representatives of equipment manufacturers create separate units for processing and responding to incoming requests, so often electronic equipment may break down ahead of time, or not meet the stated characteristics, these tasks should be dealt with in the allotted time. If we imagine that a company receives hundreds of calls and written requests per day, then it is not surprising that some of them may be forgotten, missed, which negatively affects the reputation and trust of customers. Of course, you can expand the staff, think over a strategy for the urgency of response, division into categories, but, in fact, this is a temporary solution, which also requires financial investments. In addition, it will only become more difficult to control the work of each subordinate, so managers are looking for ways to optimize costs and build a rational mechanism for interacting with consumers. The involvement of CRM technologies allows you to simultaneously put things in order in responding to requests, build an optimized approach to the order of actions and their execution, excluding those processes that took a lot of time, but were superfluous. Automation is becoming a key link in running a successful business, as it solves most of the routine tasks where it is important to collect statistics, control the period of procedures, and process large amounts of data. It remains only to choose a program that meets the expectations and needs of the organization, which, with a wide variety, is not as easy as it might seem at first. Some developers focus on the breadth of functionality, forgetting about performance, while others, on the contrary, try to attract with ease of use, but their capabilities are not sufficient for business.

Who is the developer?

The search for the golden mean can take a very long time and end in nothing, therefore we suggest not to waste precious time, but to immediately study the unique capabilities of the "Universal Accounting System". At the heart of this development is an adaptive, flexible interface that allows you to change its content depending on the business goals. The program supports CRM technologies, which are so in demand among entrepreneurs, therefore, when controlling the work with requests, only effective tools are used, with the possibility of subsequent verification and evaluation. To properly organize the support service, individual adjustment of the functional content, determined during the analysis of internal processes, carried out before starting the creation of an automation project, will help. You yourself determine what the application interface will be, based on the tasks and goals of implementing the configuration. After agreeing on technical issues, we create and test the platform. The final version is implemented on the customer's computers, while there is no need to update the equipment cabinet, incur additional financial expenses, the system has enough serviceable devices. The installation procedure itself can take place with the direct presence of specialists at the facility, in other cases a remote connection is used, all operations are carried out via the Internet. The remote format is suitable for those organizations that are far away and even in other countries, the area of our cooperation extends to dozens of countries, a list of them can be found on the USU website. Next, we set up algorithms for actions and use of CRM tools, which will allow employees to perform their duties without errors, including responding to requests in accordance with the configured regulations. If it is important for the processes to make any calculations, then formulas are created for them that will reduce the time to obtain accurate data. It is equally important to document the work processes by filling out numerous acts, logs, reports and other official forms, a separate template is formed for each of them, thereby speeding up and simplifying this stage.

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When starting the program, you can select the language.

Who is the translator?

A platform prepared in all respects and completed electronic directories will become the basis for the performance of the duties of all specialists, but each within the framework of his position. Employees are given a separate login and password to enter their workspace, the so-called "account", it is in it that the access zone to information and tools is determined. Users will be able to customize this area for themselves in order to create comfortable conditions for performing daily duties, including visual design. Recording of actions and control of projects is carried out on an ongoing basis, which allows management to immediately determine which tasks are overdue and their causes. Using the CRM platform to control requests, the processing of incoming applications will be significantly simplified, since certain distribution algorithms for managers are used, depending on the direction of the request and workload. In addition, integration with telephony is performed, which simplifies the registration of a new client, or the card is automatically removed from the database, speeding up the registration process. If the company accepts applications not only in the mode of calls, but also through the official website, then combining software with it will help automate the reception and processing. The application will control not only active applications, but also those that are postponed for objective reasons. At the end of the reporting period or as needed, the CRM configuration will generate reports according to the specified parameters, helping management to assess the real state of affairs and respond to emergency situations in time. Various documentation is filled out for each operation, but now this stage will be partially automated, using standardized templates, thereby eliminating the possibility of making mistakes. It is possible to subject program control not only to certain tasks and departments, but also to apply an integrated approach, when each department or branch will be under transparent management. Connection to the database can be performed not only on the territory of the company, via a local network, but also from anywhere in the world using an Internet connection.

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Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

CRM for control of requests