Rating: 4.9. Number of organizations: 981

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

CRM for the population

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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.

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  How to buy the program?
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  Who is the developer?

Program screenshot

Social services, government agencies, utility companies solve hundreds and thousands of questions from citizens and consumers every day, while several communication channels are used at once, therefore, it is not uncommon for some appeal to be overlooked, such situations can only be excluded by systematization working mechanisms involving CRM for the population. The issuance of certificates, receipts, documentation, payment acceptance is a multi-stage process, with many internal stages, which delays the implementation of each task, in connection with which there is confusion, confusion, errors in documents. In order to avoid dissatisfaction with the population and facilitate the work of specialists, many managers decide to introduce specialized software that would help solve the problem of the lack of a single, effective mechanism for interacting with colleagues and visitors. It is the CRM format that is able to provide such tools and take over the control of maintaining order, customer focus in Europe has been used for many years and has been able to prove its worth. The adaptation of technologies to the realities and norms of other countries also made it possible to optimize the business, when specialists act strictly in accordance with internal regulations, perform duties according to a clear structure and agree on common issues. Automation and the introduction of professional software will help increase the level of people's loyalty to organizations providing social and public services. Since the population will receive high-quality service, without long queues, the level of discontent and the number of conflict situations will be reduced to a minimum, which will undoubtedly have a positive effect on the atmosphere within the team. But, the possibilities of automation are almost limitless, so we suggest paying attention to comprehensive proposals so that the invested funds pay off even faster, and the company has additional resources for development, opening branches. The main thing is that the system supports the aforementioned CRM mechanism, because the effectiveness of building a rational interaction mechanism, of all participants in the processes, depends on it.

Who is the developer?

USU understands the needs of entrepreneurs and therefore has tried to create a unique platform that can satisfy every customer. The development is based on technologies that have proven their effectiveness at the world level, because the productivity of the application during the entire period of use depends on it. "Universal Accounting System" is able to rebuild the interface and CRM mechanisms for a specific area of activity, social and government institutions are no exception. Thanks to the introduction of the USU program configuration, work with the population will move to a new, qualitative level, where each department will receive tools that facilitate and systematize the implementation of tasks. Before implementing the finished platform on the client's computers, there is a stage of creation, selection of options, depending on the wishes received and the data obtained in the course of our own analysis. Regarding the electronic equipment on which the program is being implemented, it is enough that it is in good order, no special system parameters are required. Thus, you do not have to bear additional costs for updating your computer cabinet, it is enough to purchase the required number of licenses, the rest is done by the developers. The installation of the application can take place at a distance, via an Internet connection, which expands the possibilities of automation, reduces the period from filing an application to the start of use. After the preparatory procedures for the implementation of the CRM platform, the algorithms of actions for each process are set up, including receiving reminders and notifications, this will allow you to perform work without deviating from the order laid down in the database. For future users, the training course will require only a few hours, during which time we will talk about the benefits of the configuration, the menu structure, the purpose of the main options, and help move on to practical development. To enter the database, employees will need to enter a login, password and select a role that determines access rights, so no outsider will use the documentation, personal data on the population and the client base.

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When starting the program, you can select the language.

Who is the translator?

The CRM configuration allows you to put things in order in all infobases, but first you need to transfer information from other sources, this is easiest to do if you use the import option. In just a couple of minutes, you will receive ready-made lists with the same structure; in the settings, you can add parameters that simplify the search and subsequent interaction with the population. Specialists will be able to start their duties almost from the first days after implementation, which means that the first results will become noticeable after a few weeks of active use. The cost of the project depends on the selected functionality, so even a small company will be able to afford the basic version of the application, with the possibility of further expansion. Customer service will be carried out according to customized algorithms, using templates for filling out mandatory documentation, so there is no possibility of missing important details or the absence of a specific process, the system controls every step. It will be possible to improve the service not only as part of the personal reception of visitors in the departments of the institution, but also by using other communication channels. So, when integrating software with telephony, each call is automatically registered, with data entered into the caller's card, so the employee will be able to quickly respond to the reason for the call, not to forget and prepare a document and response in time. If the organization has an official website, the program will process incoming applications, distribute them among specialists, taking into account the specifics of the activity and the current workload. Another effective CRM tool for communicating with consumers is mailing, and it is not necessary to use only email, the software supports SMS and viber. It is enough to prepare data, news according to a ready-made template and simultaneously send it to the entire database, or a certain category, to a specific addressee. On order, you can create a telegram bot that will answer frequently repeated questions or redirect requests to specialists. Managers, in turn, will receive a whole range of reporting, which reflects indicators in different areas, they can be analyzed, and later used in forecasting.

Order a crM for the population

Buy a ready-made program

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

CRM for the population