Rating: 4.9. Number of organizations: 24

Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Software USU

CRM for technical support

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If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.

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  How to buy the program?
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  View a screenshot of the program
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  Watch a video about the program
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  Download the program with interactive training
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  Interactive instructions for the program and for the demo version
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  Compare configurations of the program
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  Who is the developer?

Program screenshot

Manufacturing and trading companies should be responsible for the quality of the products supplied, for which a separate service is created that works with incoming applications, complaints, and the larger the business, the more difficult it is to organize such processes, but CRM comes to the rescue for technical support. The standard format for entering data into tabular forms or text editors does not guarantee their safety, and with a large data flow, the likelihood of losing sight of something that is not acceptable increases. Ideally, each call or written request should be registered in accordance with the internal regulations in a timely manner to respond, give comprehensive answers, resolve issues of replacement or compensation for damage. But in fact, there may be difficulties with technical and information support that can be leveled by specialized programs and the use of modern mechanisms for establishing interaction, such as CRM. Also, such software can be useful in organizations with a large staff, where it is important to maintain the operability of electronic equipment and systems used, so the control and assistance department should put things in order for receiving and processing applications. The main problem in this direction is the loss of requests due to their significant number, the lack of a systematic order, when data from different sources is confused and the search is complicated. For competent management of processes, it is important to distribute all possible parameters, categories and redirect them to the appropriate specialists. Often, for some problems, a meeting was needed, additional approvals, which takes a lot of time, productivity decreases. It would be optimal to automate the interaction of employees from different departments, to focus activities on meeting the needs of customers, as the main sources of finance. It is CRM technologies that are able to provide such a format, but the effect will be better if you implement an integrated approach, implement a program that contains a maximum of functions. Software algorithms are able to take over the processing and distribution of applications, their competent display in the documentation and control of execution, with the possibility of timely reminders.

Who is the developer?

You can get the expected result only if you select an effective development that meets all the requirements of the customer, and this can only be the one that has flexible settings, for example, as the "Universal Accounting System". The platform is able to change its functional content for specific purposes, while providing an integrated approach to automation, including assistance in scheduling, scheduling, attendance accounting, registering complaints, requests, monitoring the movement of finances, calculating staff salaries and much more. The availability of CRM tools will contribute to the creation of a single mechanism for the provision of technical services, when each specialist will perform work tasks on time and in accordance with the assigned duties, actively interacting with other departments and branches, if necessary. For those who apply for support, the very system of sending requests and monitoring the response to them will change, which in itself will increase their loyalty. The openness of the activities carried out will become the basis for transparent management by the management, when one computer can check the readiness of tasks, set new tasks and evaluate the productivity of subordinates in different areas. What functionality will be in the CRM program for technical support depends on the customer's requests and is discussed with the developers after studying the nuances of doing business. The technical aspects of organizing the work of specialists are also discussed, algorithms are prescribed for each action that will not allow skipping steps or making mistakes. Even filling out mandatory documentation, logs and acts will become much easier, as separate templates are created that meet the standards of the industry being implemented. At the same time, the USU program will be able to be used by registered employees who have received a password, login to enter and certain access rights, this not only systematizes the work of the institution, but also excludes outside interference. There will be no problems with the transition to the new format, since the training will take only a couple of hours, during which employees will learn about the purpose of the modules and the benefits of using the functions.

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When starting the program, you can select the language.

Who is the translator?

Separately, you can order integration with the company's website, organize a portal there for sending questions, with automatic processing and execution control by the program. USU software will distribute received applications among specialists to ensure a uniform workload. For all technical nuances, clear prescriptions, actions and instructions are prescribed, while the necessary tools and documentation samples are provided. You can also create a telegram bot that will provide support at the initial stage, answering frequently asked questions, as well as redirecting those that need to be addressed on an individual basis. For all incoming requests, an electronic card is created that displays the data of the contacting consumer, the subject. It will become easier for a specialist to find any data, to study the history of previous work with a given client, regardless of the age of the information. Differentiation of applications according to the degree of importance will help to quickly solve those tasks that are marked in red, to prioritize. In the event of a delay in response or lack of required action, the CRM system will notify the management of this fact. To ensure that staff do not forget about business under increased workload, it is convenient to use the scheduler, mark tasks on the calendar, and receive notifications in advance. Thus, CRM software for technical support will become a reliable partner for each user, providing a separate set of functions that simplify most operations. As a result, the company will be able to significantly increase the speed of performance of work duties of employees and at the same time improve the quality of work. The growth in the level of consumer loyalty is realized through receiving timely responses and response to requests. It is convenient to maintain active contacts with contractors in the program, if the situation requires external influence, assistance. The transparent format of organization management created by the configuration will help bring the level of business to a new competitive level that is not accessible to many. A free demo version will allow you to try out some options and evaluate the ease of building an interface, it can only be downloaded from the official USU website.

Order a cRM for technical support

Buy a ready-made program

Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!

CRM for technical support