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Rating: 4.9. Number of organizations: 696
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Countries: All
Operating system: Windows, Android, macOS
Group of programs: Business automation

Control of help desk

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Quick transition.
What do you want to do now?

If you want to get acquainted with the program, the fastest way is to first watch the full video, and then download the free demo version and work with it yourself. If necessary, request a presentation from technical support or read the instructions.



Control of help desk - Program screenshot

In recent years, it has been customary to automate Help Desk control to properly track current work processes and requests, regulate resources, form a staffing structure, and automatically prepare reports and regulatory documents. Automatic control allows simultaneously monitoring all Help Desk operations, timely replenish material resources, look for free specialists or purchase some parts and spare parts, establish promising and mutually beneficial relationships with customers.

Who is the developer?

Akulov Nikolay

Chief programmer who participated in the design and development of this software.

Date this page was reviewed:
2024-04-16

For quite a long time, the USU Software system (usu.kz) has been developing software solutions in the Help Desk format that allow you to effectively control the requests of users and companies, service and technical support in various areas of the IT-sphere. It is no secret the position of control is largely determined by the human factor. The program relieves the organization of this dependence, reduces day-to-day costs, and reduces risks. No operation goes unnoticed. By default, a special information alert module is installed. Help Desk registers contain detailed summaries of requests and customers, regulations, and analytical samples. Control over the activities of the structure implies active monitoring of current operations when you can quickly respond to the slightest problems. Direct control is carried out in real-time. If some orders may require additional resources (parts, spare parts, specialists), the program quickly notifies you of this. Users have to correctly put the puzzle, order operation, and choose the right time.

Through the Help Desk platform, it is quite easy to exchange information, graphical and textual, files, management reports, statistical and analytical calculations. Every aspect of the organization"s management is under control. The Help Desk also monitors the issues of communication with clients, which automatically improves the quality of control. You can use the SMS messaging module, effectively promote the company"s services, send out advertising information, enter into a dialogue with customers.



Order a control of help desk

To buy the program, just call or write to us. Our specialists will agree with you on the appropriate software configuration, prepare a contract and an invoice for payment.



How to buy the program?

Installation and training are done via the Internet
Approximate time required: 1 hour, 20 minutes



Also you can order custom software development

If you have special software requirements, order custom development. Then you won’t have to adapt to the program, but the program will be adjusted to your business processes!




Control of help desk

Don"t forget about the responsiveness of the Help Desk. It focuses on infrastructure features, personal preferences, technical support standards, long-term goals, and objectives that the company sets for itself here and now, as well as in the short term. Automatic control will be the best solution. Never before has control been so reliable and comfortable, taking into account all the subtleties and nuances of the operating environment. We suggest you first master the demo version of the product, practice, and decide on the functional equipment.

The Help Desk program monitors the current processes of service and technical support, carries out automatic control over the execution of the order, both the quality of work and its timing. The electronic assistant is not used to wasting time, including on the registration of a new appeal, the formation of regulatory documentation, and reporting. Through the scheduler, it is much easier to control all stages of the execution of the next request, to freely switch between tasks. If the execution of a certain order may require additional resources, then the software notifies about this.

The Help Desk configuration appeal to all users with almost no exceptions. It is fast, efficient, and has a friendly and intuitive interface. Each production stage is subject to control, which in turn allows reacting to problems with lightning speed, carefully selecting performers, and monitoring the position of the material fund. It is not prohibited to keep in touch with customers through the built-in messaging module. Users can quickly exchange information, graphic and text files, management reports. The Help Desk system monitors and evaluates the performance of staff, adjusts the overall workload, and tries to maintain an optimal level of employment. With the help of automatic control, you can track both current tasks and work processes, and long-term goals, the organization"s development strategy, promoting and advertising services mechanisms. The notification module is installed by default. There is no easier way to keep your finger on the pulse of events all the time. You should consider the ability to integrate with advanced accommodations and services. The software is ideal for service centers, technical support services, IT companies, regardless of size and specialization. Not all tools found a place in the basic configuration of the product. Some of them are presented separately. Take a look at the list of paid add-ons. You should start as soon as possible to become familiar with the project and determine the benefits. The demo version is available for free. When the operating conditions of the organization change, the system of business processes adopted in it may become ineffective, which requires some purposeful change in this system, or optimization of business processes. Optimization is a fundamental rethinking of a company"s business processes to achieve fundamental improvements in the main relevant indicators of their activities: cost, quality, services, and pace. Actions accompanying optimization and leading to an increase in the efficiency of the enterprise: several working procedures are combined into one. The process is compressed horizontally. If it is not possible to bring all the steps of the process to one work, then a team is created that is responsible for this process, which inevitably leads to some delays and errors that arise when transferring work between team members. All this can lead to certain consequences, but not our USU Software team, where you will find a program suitable for your most stringent requirements.